Jon Dickinson, Technology Solution Professional, Microsoft explained how Microsoft is designing their ERP solution with some advanced retail functionality.

3. Microsoft Dynamics 365
Business applications

5. Microsoft
Sales
Customer
Service
Field Service
Project Service
Automation
Operations
Finance
Marketing
+ Adobe

6. Purpose-built business applications
Sales
Opportunity
management
Social selling
Content
collaboration
Mobile sales
Planning &
management
Intelligence
Customer
Service
Omni-channel Portal
Agent
enablement
Onsite
service
Knowledge Intelligence
Marketing *
Field
Service
Scheduling
and dispatch
Asset and
warranty
management
Service
agreements
Inventory
management
Mobile Intelligence
Project
Service
Automation
Opportunity
management
Resource
management
Time and
expenses
Project
planning
Team
collaboration
Customer
billing
Intelligence
Operations
Retail
Operations
Procurement
and sourcing
Supply chain
management
Project
accounting
Human capital
management
Manufacturing
Financial
management
Intelligence
Adobe and Microsoft announced plans for a strategic partnership. Microsoft will make Adobe Marketing Cloud its preferred marketing service for Dynamics 365 Enterprise edition.

7. Business Intelligence
analytics across all
your retail data

8. Dynamics 365 for Retail — Intelligence built-in

10. Common application platform: PowerApps, Microsoft Flow, Common Data Service
Microsoft AppSource
Microsoft Dynamics 365

11. Headquarters Supply chain and mobile workers
Retail App
Welcome
valued
customer!
Collect datathrough customer opt-in
to personalize theshopping experience
PERSONALIZATION
Send real-timeoffers
& notifications based
on customer location
REAL-TIME OFFERSRetail App
Enjoy
20% Off
Our New
Line when
you buy 2
items
20%
OFF
NEW!
$
Utilize secure device-
to-device payment
MOBILE CHECKOUT
Retail App
Jacket
Boots
Dress
$
$
$
TOTAL: $$$
WISH LIST
WISH LIST
Enable information-rich
experiences in store
DIGITAL/PHYSICAL
INTEGRATION
Retail App
Other
colors
available
PURCHASE
Boots $
BUY
Integrateclick-and-collect
and customer wish lists
into inventory decisions
REAL-TIME INVENTORY
MANAGEMENT
ORDER PICKUP
Give sales staff the data
to deliver a personalized
in-store experience
EMPOWERED
WORKFORCE
Twitter
Love these
shoes!
#Retailer
Gaugecustomersentiment &
trends through social media
SOCIAL ENGAGEMENT
Employee App
CLICK &
COLLECT
Retail App
Retail App
Improve operations by acting on datainsights and evolving
business practicesto keep pacewith rapid change
INVENTORY
OPTIMIZATION
Empower your field
teamswith mobile
devices and apps
powerful enough to
handle daily business
RETAIL EXECUTION
`
Blue
Green
White
INTERACTIVE
KIOSK

12. Integrateclick-and-collect
and customer wish lists into
inventory decisions
REAL-TIME INVENTORY
MANAGEMENT
Connect with customers at the right time,
right place with the right offers
by gathering data from various points of customer contact to
understand customer behaviors and respond with relevant offers
Predict what customers want
before they tell you
using predictive analytics solutions to create relevant cross-sell
and upsell opportunities throughout the customer journey
Deliver engaging in-store experiences
by combining technologies that give customers rich information
when they shop online with the in-store experiences of trying out
products and engaging with informed sales associates
NEW!
20%
OFF
Send real-timeoffers
& notifications based
on customer location
REAL-TIME OFFERS
Retail App
Enjoy
20% Off
Our New
Line when
you buy 2
items
Enableinformation-rich
experiences in store
DIGITAL/PHYSICAL
INTEGRATION
Retail App
Other
colors
available
ORDER PICKUP
PURCHASE
Boots $
BUY
WISHLIST
WISHLIST
Retail App
Welcome
valued
customer!
Collect datathrough customer opt-in
to personalize theshopping experience
PERSONALIZATION CLICK &
COLLECT
VP of Stores, CMO