Microsoft Dynamics 365 is a cloud-based CRM and ERP system designed to enhance business processes through integrated applications. Key features include a customizable app designer for quick development, enhanced mobile capabilities for productivity, and advanced data analytics with Power BI and Cortana intelligence for improved customer engagement. The platform also supports integration with Office 365 for streamlined workflows and utilizes Azure IoT for real-time data from connected devices.

1. 8 Ways MS Dynamic 365 Empowers
Digital Transformation
Here We Go…..

2. MS Dynamics CRM 365 is the comprehensive software suite
facilitating brilliant fusion of CRM and ERP cloud services focused
on a specific business process. This integrated cloud-based CRM
and ERP solutions offer intelligent Software-as-a-Service (SaaS)
applications that seamlessly integrate with Microsoft Office 365.
MS Dynamics CRM 365 incorporates indispensable apps for the
high-end sales forecast in the Field Service, Sales, Project Service
Automation, Customer Service, Marketing, Financials, and
Operations.

3. Create custom business apps with App Designer
This a step ahead in the innovative approach with the enhanced
functionality in MS Dynamics 365 as the need for the creation of
the business app is done with this feature. The best part of this app
designer is that the user can create business apps swiftly without
the coding knowledge.

4. When we can design the app from power app and app source, it
also includes some inbuilt functionalities through which we can
design our app without any cost. App designer is an additional
functionality that comes as a simplified approach facilitating the
creation of custom business apps like entities, dashboards, charts,
views forms, and business processes for your business organization
as per your specific requirement.

5. Easy editing with Editable Grids
All-new Editable Grids is a new feature introduced by Microsoft in
dynamics 365 by which you can edit any records from any entity by
its grid view itself, you need not go to the form for any kind of
editing

6. This is custom embedded visual controls that are functional to
enhance the intuitive CRM user interface for certain business needs
consisting of Calendar, website preview, YouTube player across the
mobile client application for phones and tablets.
This rich visual experience in the form of custom controls consists
of switches, star ratings, sliders, a calendar control and video
embedding, that come handy for assisting mobile users to smoothly
enter CRM data faster. These controls offer a rich visual experience
of the entire user activities in a calendar format instead of a list.

7. MS Dynamics 365 Mobile Client
Microsoft Dynamics 365 come handy for the busy professionals to
stay productive at work as keeping in touch with the customers is
far easier to get the 360-degree view of the essential business
solution.
Leveraging Mobile CRM add-on in the MS Dynamics 365 is a mix of
the productive feature as the sales rep, marketing professionals,
and sales manager can be equipped with all the minute to major
real-time sales activities and customer records updates for every
appointment on notes, tasks, and attachments.
Also, the sales rep can leverage on the windows Mobile CRM app
with the security roles assigned by the admin to instantly access
the customer data information.

8. Process Flow Editor
This is an enhancement in the business process flow as the view
and the flow of the process is changed. Although the visual
interface is fully changed, but there are less functional changes in
the process. Talking about the Business process flows in MS
Dynamics 365 that has changed the structural changes in the
process flow editor, but the whole concept in the functionality of
process flow editor remains same.

9. This is equal to the same functionality available in the previous CRM
2015 and CRM 2016. Now, you can predict and show the time spent
on a stage in the business process flow. Workflows have a new
feature in which you can make some recommendation on a field
which helps in validating the empty field.

10. Expedited Workflow with Outlook in Office 365
The advanced business process integration in the MS Dynamics 365
focus on the way customers buys and use business apps. Dynamics
365 will also be tightly integrated with Office 365. Integrated office,
365 especially with Outlook as a common data model in the
Dynamics 365 cloud smoothens marketing automation activities.

11. For the entire email marketing campaign sending documents,
including price quotes and invoices, can be done directly from
Outlook to the instant response to the email that comes in from a
customer.
The workflow syncs completely as the related documents,
opportunities, and account status for all recipients are displayed in
the sidebar to ease the complete process of emailing multiple
clients.
In addition, there is no need to leave your email client as making
additions, like modifying quantities in the updated document or
applying a discount, can also be done within your email client.

12. Interactive graphical visualization of Power BI
Power BI is comprehensive core business Intelligence tool for
creating interactive visualization reports and dashboards with drag
and drop enhanced GUI. That facilitate effective data analysis for
large excel data files and smoothen the entire process of data
analysis from various data sources consisting of Adobe Analytics,
Google Analytics, Salesforce, MailChimp, MS Dynamics CRM,
GitHub.

13. Power BI is integrated into the MS Dynamics 365 for the organized
Business performance as the necessity to go through all reports is
minimized for the one that is checked most of the time is displayed
in the form of charts with the Key Performance Indicators section on
Dynamics 365 home screen. Moreover, the displayed Charts in the
KPI section can be modified straight from the home screen
displaying longer or shorter periods of time which is updated
automatically.

14. Better customer’s engagement with Cortana intelligence
With this command line access to the centralized real-time,
customer data inbuilt Cortana Intelligence can be a great source of
assistance to the sales reps to expedite the sales activities as it will
be able to predict which products and services a customer will need
next, thereby helping complete focus on their cross-selling efforts.
The sales and the marketing campaign will be more advanced with
this intelligent and productive feature as the complete priority will
be shifted to the customer need to accurately answer customer
questions with the personalized data content.

15. • The overall need of the customer minute to major specific queries and
the complaint will be resolved about the particular product that can be
answered on time by the sales rep, sales manager use of this
intelligence and machine learning automation.
• More informed decisions can be exercised accordingly backed by the
intelligent operations of the Cortana intelligence and analytics
improving cross-selling as it offers valuable intelligence to the customer
for product recommendation based on the behavioral data.
• The real benefits of this Cortana A.I. integration inside Dynamics CRM
365 will be reflected in the enhanced optimize operation to lead
opportunities, accounts, and sales activities into Cortana to display
relevant refined real-time customer data to salespeople at any time

16. Easy Access to connected customers’ equipment via
Azure IOT
• The IOT (Internet of thing) is the next big thing in Microsoft
Dynamics 365 bits of intelligence that incorporate direct
connection of devices to Microsoft integrated Dynamics 365
platform.
• The real-time comprehensively collected data from these devices
will be compiled in the centralized database. This will improve the
customer engagement as the real-time data, on the connected
customers’ equipment and product is available to the Field
Service technician that will be easily shared with another sales
rep.

17. Any digital device will be connected to the Azure IOT including
Smart phone and the tablets that can further be linked to the CRM
mobile solution available on iOS, Android, and Windows mobile
platform. The Azure IOT equipment data will be an asset for the
customer service information to performance metrics for your
business.

18. Consequently, MS Dynamics 365 is today’s futuristic technology
that can empower and expedite customer engagement, shaping the
overall business process growth with the optimized business
operation through complete digital transformation.