The document summarizes enhancements to Microsoft Dynamics 365 Field Service presented by Shailesh Wath from CloudFronts. The enhancements include a new schedule board UI, the ability to schedule more than just work orders, resource scheduling optimization to improve efficiency, integration with Outlook, support for third-party map services, real-time location tracking using Glympse, and connectivity to field service solutions. The presentation also provides information about CloudFronts and how resource scheduling optimization can significantly improve scheduling as the number of field agents and work orders increases.

1. Dynamics 365 Field Service Enhacements
Presented by –
Shailesh Wath, Sr. Dynamics Field Service Expert

2. Agenda
• About CloudFronts
• Dynamics 365 Field Service Enhancements
• Q & A

3. About CloudFronts
• Incorporated on 1st June, 2012 and based out of Mumbai, India.
• Focused on Dynamics 365, Power BI and Azure
• A team of around 50 Architects, Developers and Project Managers
• 100% Focused on Microsoft Technologies
• Clients around the globe.

4. Microsoft Recognition

5. Industry Verticals
CloudFronts has industry expertise in deploying Microsoft Solutions
across various verticals.
Key industry verticals –
 Professional Services
 Financial Services
 Pharmaceutical
 Trade & Logistics
 Retail
 Field Services

6. Clients and Partners

7. D365 Field Service Enhancements
• New Schedule Board UI
• Schedule more than Work Orders
• Resource scheduling optimization(RSO)
• Integration with Outlook
• Third Party Map Services
• Glympse Realtime Location Enablement
• Connected Field Service

8. New Schedule Board UI
• Resources
• Map Pins
• Expand Board
• Filter View
• Legend
• More Entities in Schedule Board

9. Resource scheduling optimization
WO #1 WO #2
WO #4 WO #5
WO #7 WO #8
WO #10 WO #11
WO #48 WO #49
…
WO #3
WO #6
WO #9
WO #12
WO #50
WO #1
WO #2
WO #4
WO #5WO #7
WO #8
WO #10
WO #11WO #48
WO #49 WO #3WO #6
WO #9
WO #12
WO #50
 Travel distance
 Working hours
 Priority
 Skillset
 Promised time windows
 and more

10. Is RSO right for my organization?
# of Field Agents # of Work Orders Possible Combinations
1 5 5
2 10 90
3 15 2730
4 20 116280
20 100 1.3 x 1039
Once the number of field agents or work orders reaches a threshold, our algorithms can truly make a difference!

11. Outlook Integration

12. Next Webinar
• Connected Field Service in Dynamics 365

13. Connect with us!
https://www.linkedin.com/company/cloudfronts
@cloudfronts
https://www.youtube.com/cloudfronts
info@cloudfronts.com
CloudFronts Technologies, LLP.
+1 855 796 4355 (USA) | +91 92 2358 3878 (India)
Write to us : info@cloudfronts.com