Michael Lindsay is an accomplished leader with over 20 years of experience in operations, program and project management, and process improvement. He has a proven track record of developing unique solutions to systemic problems and improving efficiency and cost savings. As an operations manager, he simultaneously led multiple programs and projects, delivering exceptional outcomes.
Craig Dickerson Resume; Learning, Leadership and Talent DevelopmentCraig Dickerson
A proven talent development professional with focused experience in learning and leadership development. Worked in the US and Europe helping companies develop strategic and effective programs to up-skill employees or prepare them for transitions. Six years of consulting has developed a broad perspective of talent challenges and solutions. Worked in Media and Entertainment, Financial Services, Energy, Consumer Products and Manufacturing industries as well as in the public sector.
Craig Dickerson Resume; Learning, Leadership and Talent DevelopmentCraig Dickerson
A proven talent development professional with focused experience in learning and leadership development. Worked in the US and Europe helping companies develop strategic and effective programs to up-skill employees or prepare them for transitions. Six years of consulting has developed a broad perspective of talent challenges and solutions. Worked in Media and Entertainment, Financial Services, Energy, Consumer Products and Manufacturing industries as well as in the public sector.
As businesses expand their learning operations across the globe, they face many challenges: how to ensure continuity of training but also retain individual pieces; development and management of a global curriculum; addressing learning needs at various levels; development of managers at different levels; ensuring compliance and uniformity in the delivery of learning methods; and increasing retention and decreasing turnover, to name a few. During this workshop, Maria O’Donoghue, director of global learning and development for Hertz, will present with Marla Zarlenga, learning services account manager for ACS, a Xerox company, to describe how their companies partnered to create a global transformation of Hertz’s learning system, delivering a high ROI for training dollars, and developed an approach to global learning that is a model for global learning success.
Maria O'Donoghue, Director, Global Learning and Development, The Hertz Corp.
Marla Zarlenga, Account Manager, ACS Inc., a Xerox Company
Executive Summary
Professional with over 20+ years of extensive business management and education experience coupled with a multi-faceted background acquired while serving in the a U.S. Armed Forces; Principal contributions and areas of expertise are: Program Development / Veterans Training Program coupled with an impeccable multi-faceted background in Program Management, Small Business Start-ups, and Global Supply Chain Management
Leading Change: Expert knowledge in leading start-up programs through the full Life-Cycles of initial construction & needed change. Assemble High Performance Teams; enhance staff capacity by Coaching/Mentoring and performing. Ability to quickly identify root causes that involve all program processes to ensure vision, mission, and goals are aligned with the end goal. This is done by ensuring that all options are identified, weighed, and considered in discussions before major decision are executed.
As businesses expand their learning operations across the globe, they face many challenges: how to ensure continuity of training but also retain individual pieces; development and management of a global curriculum; addressing learning needs at various levels; development of managers at different levels; ensuring compliance and uniformity in the delivery of learning methods; and increasing retention and decreasing turnover, to name a few. During this workshop, Maria O’Donoghue, director of global learning and development for Hertz, will present with Marla Zarlenga, learning services account manager for ACS, a Xerox company, to describe how their companies partnered to create a global transformation of Hertz’s learning system, delivering a high ROI for training dollars, and developed an approach to global learning that is a model for global learning success.
Maria O'Donoghue, Director, Global Learning and Development, The Hertz Corp.
Marla Zarlenga, Account Manager, ACS Inc., a Xerox Company
Executive Summary
Professional with over 20+ years of extensive business management and education experience coupled with a multi-faceted background acquired while serving in the a U.S. Armed Forces; Principal contributions and areas of expertise are: Program Development / Veterans Training Program coupled with an impeccable multi-faceted background in Program Management, Small Business Start-ups, and Global Supply Chain Management
Leading Change: Expert knowledge in leading start-up programs through the full Life-Cycles of initial construction & needed change. Assemble High Performance Teams; enhance staff capacity by Coaching/Mentoring and performing. Ability to quickly identify root causes that involve all program processes to ensure vision, mission, and goals are aligned with the end goal. This is done by ensuring that all options are identified, weighed, and considered in discussions before major decision are executed.
Executive Summary
Professional with over 20+ years of extensive business management and education experience coupled with a multi-faceted background acquired while serving in the a U.S. Armed Forces; Principal contributions and areas of expertise are: Program Development / Veterans Training Program coupled with an impeccable multi-faceted background in Program Management, Small Business Start-ups, and Global Supply Chain Management
Leading Change: Expert knowledge in leading start-up programs through the full Life-Cycles of initial construction & needed change. Assemble High Performance Teams; enhance staff capacity by Coaching/Mentoring and performing. Ability to quickly identify root causes that involve all program processes to ensure vision, mission, and goals are aligned with the end goal. This is done by ensuring that all options are identified, weighed, and considered in discussions before major decision are executed.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
1. “Innovative and adaptive problem solver…developed unique workarounds to systemic problems.”
MICHAEL L. LINDSAY
SEATTLE, WA
PMP in progress • LSSBB
912-980-8741 LinkedIn: michael-lindsay-lssbb MLLINDSAY10@GMAIL.COM
OPERATIONS MANAGER • PROGRAM / PROJECT MANAGER • PROCESS IMPROVEMENT
SUMMARY
Accomplished Multi-Faceted Leader with more than 20 years of experience within a large, diverse organization.
Expertise in Operations, Program, and Project Management, and Process Improvement initiatives, improving
efficiency and saving operational costs. Additional experience in managing multiple programs, projects, strategic
planning, and daily activities, simultaneously, delivering exceptional outcomes. Thrives in unconventional
environments, having led Special Operations teams in strategic worldwide operations. A natural communicator,
liaising at all levels, while building and leading cross functional, technically proficient teams in matrixed
organizations. Believes in mentorship, providing coaching, training, and development to junior staff.
United States Army Veteran, available immediately.
Open to a leadership opportunity with an organization seeking an inclusive mentor with a passion for
organizational excellence, process improvement – and total customer satisfaction.
AREAS OF EXPERTISE
Project Management Program Management Operations Management
Process Improvement Budget / Resource Management Crisis Communications
Management Strategy Leadership / Mentor Business Analysis
High Stakes Negotiation Training & Development SharePoint Administrator
CAREER HISTORY
UNITED STATES ARMY 1997 – 2017
VP OF STRATEGIC COMMUNICATIONS, INFORMATION OPERATIONS – JBLM, WA 2016 – 2017
Built, assessed, and synchronized all communication and marketing efforts for the CEO and subordinate units of over 40,000
personnel by building narratives, themes, and messages that were used throughout the US and multiple foreign nations.
• Managed daily operations, including all finance and budget issues, HR, calendars, and schedules.
• Trained and mentored Lean Six Sigma Green and Black Belt candidates, and their certification projects, while
serving as the Senior Lean Six Sigma Black Belt for Joint Base Lewis-McChord, improving numerous processes
across the entire installation and creating sustained enterprise-level efficiencies.
VP OF OPERATIONS/PROGRAM MANAGER, PLANS, TRAINING AND OPERATIONS – JBLM, WA 2013 – 2016
Served as the senior operations authority supporting over 1,200 personnel in seven organizations, providing operational and
planning support, leading annual / quarterly training guidance, directives and plans.
• Planned, coordinated, and managed numerous high visibility programs, nationally and internationally.
Communicated updates / progress to key stakeholders, ensuring cross-functional team coordination.
• Managed over 17 recurring programs with quantified analysis, maintaining momentum and providing
leadership and guidance to the project managers and their teams.
• Developed and published all annual and quarterly training guidance, internal and external training
directives, tasking orders, plans, and operations orders.
• Implemented, coordinated and supervised the NETZERO program (an installation program to reduce refuse,
energy, and pollution) which reduced paper use by 38%, reduced refuse by 23%, and energy use by 6%.
• Redesigned divisional SharePoint portal, allowing seamless flow of information between divisions.
• Sought out by leadership due to vast knowledge of operations, planning, mentorship and guidance.
DIRECTOR OF OPERATIONS, INFORMATION OPERATIONS – JBLM, WA AND KABUL, AFGHANISTAN 2011 – 2012
Managed $4M+ of facilities for Headquarters International Security Assistance Forces- Afghanistan, setting new standards
for maintenance and issue resolution.
• Identified and led the proper disposition of over $800K of excess US equipment in Afghanistan.
• After identifying gaps in standards and conduct across Afghanistan, authored the Standards, Conduct, and
Uniform Policy for all US personnel in the region, consolidating 45+ policies into one comprehensive policy,
enabling leadership to enforce proper standards across the region.
• Led the seamless return of a 172-person unit from Afghanistan to the US.
SR. OPERATIONS / HUMAN RESOURCES / PROGRAM MANAGER – JBLM, WA AND AFGHANISTAN 2009 – 2012
GENERAL MANAGER, HUMAN RESOURCES
Responsible for tactical employment, training, administration, personnel management, maintenance, and sustainment of
over 1,100 personnel and over 250 line items of equipment valued at $20M+.
2. MICHAEL L. LINDSAY PAGE 2
“Earned reputation as a Subject Matter Expert, a trusted advisor, and an invaluable leader.”
• Provided a timely and accurate tactical picture to the key stakeholder and subordinate units while making
precise and decisive decisions and effectively communicating guidance to 17 direct report team leads.
• Managed the logistics program for HQ ISAF in Afghanistan with accountability and maintenance of
equipment valued over $1.2M. Ensured transportation was secured, five warehouses were operating above
standard, and each class of supply was properly accounted for, maintained, and on hand.
• Served simultaneously as Senior Executive, Operations, and Program Manager for 5 months in a complex
environment. Excelled while increasing the productivity of the 172- person organization by over 32%.
• Reviewed all counseling and individual development plans, evaluation reports, and awards. Trained 1,100
personnel on procedures, ensuring professional development within multidisciplinary teams of each DOD
Branchs. Mentored 25 senior staff leads to ensure proficiency and cultural understanding of each branch.
INFORMATION OPERATIONS
Led a 60 member, weekly, cross-functional team planning session which planned and executed high visibility exercise
training missions in more than eight countries.
• Flawlessly managed a $2.5M budget for two major international training exercises.
• Developed and ensured approval of the $8.5M Fiscal Year Exercise budget. Accomplished all pre-exercise
training, ensured conference attendance, and met over 325 training objectives.
• Developed training plan, schedule, and activities, for a 250+ personnel multinational training exercise.
CURRENT OPERATIONS
Planned, developed, and coordinated 14 foreign training exercises for division and subordinate units, with US based training
exercise involvement, which included training at the Combat Training Centers.
• Expertly implemented proper accountability, care, and maintenance of over $105M of government assets
and facilities. Enacted strict policies governing turn-in and environmental compliance.
• Trained / mentored hundreds of staff in strategic operations, resulting in a 35% increase in productivity.
SR. DOCTRINE / TRAINING DEVELOPER / WRITER, DOCTRINE DIVISION – FORT BRAGG, NC 2008 – 2009
Managed the Professional Development Program, and advised senior leadership on all doctrinal initiatives, current projects,
and future military occupational specialties.
• Completed the division level capabilities base assessment which provided quantifiable data to justify
increasing the division personnel by 20% for a Special Operations Command (SOCOM) man power survey.
• Led Lean Six Sigma Black Belt for a 12-month cross-team working group that refined the literature
development cycle directly supporting mission requirements. Reduced inefficiencies and the cycle from 5
years to 2, saving over $1.2M annually.
• Published the Army Marketing Targeting Manual that filled a doctrinal gap in support of all operations.
• Served as division SME for training entire division on literature development cycle.
OPERATIONS / PROGRAM MANAGER, INFORMATION OPERATIONS – FORT STEWART, GA AND IRAQ 2003 – 2007
Served as SME in developing staff estimates and participation in the decision-making process for division plans and orders,
at the exercise and real-world level. Wrote annex for all division operating plans / orders, and coordinated division support.
• Managed marketing campaigns and programs valued at $4.2M+, equipment / facilities valued at $1.2M+.
• Led the Multinational Division-Baghdad Communication Program, special projects, and media buying that
reached an audience of 7.2 million people daily.
• Developed the first ever Civic Education Training Program with Baghdad University, which taught civics
subjects and topics to Iraqi University students which they had never been exposed to before.
EARLY POSITIONS OF INCREASING RESPONSIBILITY 1997 – 2003
EDUCATION • CERTIFICATION • OTHER
BA, BUSINESS MANAGEMENT CANDIDATE, WASHINGTON STATE UNIVERSITY – PULLMAN, WA IN PROGRESS
170 credits complete toward degree, appointed to the Student Body Government as the Director of
Legislative Affairs.
PMP, Project Management Professional Certification candidate, PMI Expected 2017
Lean Six Sigma Black Belt (LSSBB) and Certification Course – Fort Bragg, NC
High Stakes Negotiations Course – Joint Base Lewis-McChord, WA
Advanced Leader, Senior Leader, and Basic Leader Courses – Fort Bragg, NC
Language Skills: Spanish – Working Proficiency
Professional Publications
"From One Leader to Another, Volume II" pages 289-291.
• "Toxic Leadership, An Internal Look on Unit Practices” (http://1.usa.gov/1B52YFB)
• “Combating Toxic Company Leadership” (http://www.nwguardian.com/2012/02/02/12179/combating-
toxic-company-leadership.html)
”IO Sphere” pages 17-18.
• "Preparing For, Conducting, and Analyzing Engagements" (http://home.iosphere.org/?page_id=67074)