A proven talent development professional with focused experience in learning and leadership development. Worked in the US and Europe helping companies develop strategic and effective programs to up-skill employees or prepare them for transitions. Six years of consulting has developed a broad perspective of talent challenges and solutions. Worked in Media and Entertainment, Financial Services, Energy, Consumer Products and Manufacturing industries as well as in the public sector.
Proven talent development professional with focused experience in learning and workforce development. Worked in the US and Europe helping companies develop strategic and effective programs to up-skill employees or prepare them for transitions. Six years of consulting has cultivated a broad perspective of talent challenges and solutions.
Proven talent development professional with focused experience in learning and workforce development. Worked in the US and Europe helping companies develop strategic and effective programs to up-skill employees or prepare them for transitions. Six years of consulting has cultivated a broad perspective of talent challenges and solutions.
Learning Organization Governance for Top PerformersCorpU
This presentation reviews models for structuring a learning function and how to institute an effective governance structure for corporate learning. The presentation also features how Textron moved from a decentralized model to a federated model for Learning and Development.
How to Create a Competency-Based Training Program. Webinar 04.09.14BizLibrary
Employee training is fluid, dynamic and complex – which is why competency-based training is a more important strategic component of today’s employee learning strategies. www.bizlibrary.com/webinars
How to Create a Competency-Based Training Program Webinar 10.30.14BizLibrary
Employee training is fluid, dynamic and complex – which is why competency-based training is a more important strategic component of today’s employee learning strategies.
www.bizlibrary.com/webinars
How to Create a Competency-Based Training Program | Webinar 01.20.15BizLibrary
How do you create targeted employee development plans that actually improve the performance of your organization?
The easiest way to target employee development is through competency-based training. Competency-based training links individual performance to the goals of the organization.
In this webinar we’ll provide a straightforward seven-step process any organization can use to implement competency-based training starting today.
www.bizlibrary.com
Invitation!! International Leadership Master Class Retreat - London May 26 - 29, 2014
Theme: “Building Sustainable Leadership: Key to 21st Century Personal and Organizational Success”
Please join us for an inspirational and transformational experience surely to renew and reinvigorate us all for challenging days ahead.
Dr. John
Learning Organization Governance for Top PerformersCorpU
This presentation reviews models for structuring a learning function and how to institute an effective governance structure for corporate learning. The presentation also features how Textron moved from a decentralized model to a federated model for Learning and Development.
How to Create a Competency-Based Training Program. Webinar 04.09.14BizLibrary
Employee training is fluid, dynamic and complex – which is why competency-based training is a more important strategic component of today’s employee learning strategies. www.bizlibrary.com/webinars
How to Create a Competency-Based Training Program Webinar 10.30.14BizLibrary
Employee training is fluid, dynamic and complex – which is why competency-based training is a more important strategic component of today’s employee learning strategies.
www.bizlibrary.com/webinars
How to Create a Competency-Based Training Program | Webinar 01.20.15BizLibrary
How do you create targeted employee development plans that actually improve the performance of your organization?
The easiest way to target employee development is through competency-based training. Competency-based training links individual performance to the goals of the organization.
In this webinar we’ll provide a straightforward seven-step process any organization can use to implement competency-based training starting today.
www.bizlibrary.com
Invitation!! International Leadership Master Class Retreat - London May 26 - 29, 2014
Theme: “Building Sustainable Leadership: Key to 21st Century Personal and Organizational Success”
Please join us for an inspirational and transformational experience surely to renew and reinvigorate us all for challenging days ahead.
Dr. John
Carolyn Reid's current resume: about my career and accomplishments and the type of work I do. Summarizes successes I have provided to businesses. Worked in many industries. Problem solver, business improvement, business transformation
Organizational Change Manager Supporting Growth Through Change. Proven record of reducing costs of $1,500,000+, increasing stakeholder satisfaction (30%), and meeting deadlines using a blended strategy based on the organization’s culture and goals.
Sheri Ann Lowe - record of reducing costs of $1,500,000+ through implementing complex transformation projects. Requirements include agile implementation to align with changing product designs throughout the planning, organizing, executing, and piloting new products within highly regulated industries.
This comprehensive program covers essential aspects of performance marketing, growth strategies, and tactics, such as search engine optimization (SEO), pay-per-click (PPC) advertising, content marketing, social media marketing, and more
The Impact of Artificial Intelligence on Modern Society.pdfssuser3e63fc
Just a game Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?
The Impact of Artificial Intelligence on Modern Society.pdf
Craig Dickerson Resume; Learning, Leadership and Talent Development
1. Craig Dickerson
craigincal@gmail.com | 720-724-1199 | 2020 Lawrence St. #1019 | Denver, CO, 80205
TALENT, LEARNING AND LEADERSHIP DEVELOPMENT
A proven talent development professional with focused experience in learning and leadership development. Worked in the US
and Europe helping companies develop strategic and effective programs to up-skill employees or prepare them for transitions.
Six years of consulting has developed a broad perspective of talent challenges and solutions. Worked in Media and
Entertainment, Financial Services, Energy, Consumer Products and Manufacturing industries as well as in the public sector.
AREAS OF EXPERTISE
leadership and management development ▪ learning operations and strategy ▪ facilitation and coaching
learning program design ▪ content development & delivery ▪ needs analysis and competency assessment ▪ change management
learning technology ▪ learning evaluation, measurement and ROI ▪ knowledge management and transfer ▪ succession planning
PROFESSIONAL EXPERIENCE
DELOITTE CONSULTING, LLP – Los Angeles, CA/ London, UK /Denver, CO
January 2008 to Present
MANAGER, LEADERSHIP AND LEARNING
Worked with clients to improve organizational results and impact by focusing on challenges at the intersection of business and
people. Led teams and projects to support clients undertaking large-scale business and workforce transformation programs.
Worked with clients on the end-to-end delivery of these programs, from creating their initial vision, right through to ensuring
their workforce has the necessary leadership, capability, and buy-in to operate in their transformed roles and organizations.
Assisted one of the largest banks in the UK in changing its corporate culture by assisting in the design and implementation of
a leadership academy that represented a two year journey for 2000+ Managing Directors
Trained to design and facilitate Deloitte Innovation Labs, workshops designed to generate breakthrough ideas and insights
using the latest techniques in coaching, facilitation, multimedia, neuroscience, ideation, creativity and innovation
Designed a professional skills program for a UK governmental regulatory and revenue department focused on helping their
auditors and revenue officers operate at a higher level when interacting with Big 4 consultants and global corporate clients
Created and facilitated internal training on Bersin by Deloitte High Impact Talent Organizations, teaching practitioners how
to use Bersin models, frameworks and benchmark to assist clients in improving all facets of their talent organization
Led a team in completing training needs assessments and learning plans for over 800 unique roles for a UK bank going
through a divestiture. Training and competency assurance were vital because the divestiture required regulatory approval
partially based on the perceived competency and ability of the employees to run the new bank. Developed and delivered a
new employee orientation program to on-board staff to the new bank.
Led four projects that created and delivered training and communications materials to employees of companies undergoing
large scale IT transformations. Technology platforms included SAP, Oracle, PeopleSoft, Business Objects and other
proprietary systems. Facilitated end user training sessions to executives and staff.
Facilitated global executive training sessions for a Business Objects implementation at a US automotive manufacturer.
Conducted an audit of the L&D Department for the Internal Services Group for one of the UK’s lawmaking bodies, with
recommendations for improving organizational design and service delivery
Conducted an organizational assessment and benchmarking study for the L&D Department of a global insurance company
with recommendations to achieve a 25% reduction in cost while aligning processes with leading practices, moving the them
from a transactional role to a strategic role in the eyes of the business
Led a project to create a level and role based technical competency model, that informed a comprehensive curriculum and
role based development plans. The scope of the work included four separate business units with about 20 departments
Led the Massive Open Online Course (MOOC) proposition for Deloitte Learning Solutions, researching market impact,
analyzing strategic relationships, assisting sales pursuits and developing practitioner training
LOS ANGELES UNIFIED SCHOOL DISTRICT – Los Angeles, CA
June 2007 – December 2007
MANAGER, PAYROLL SERVICE CENTER (SR. APPLICATION SPECIALIST; SAP)
Managed five Payroll Service Centers and a Payroll Help Desk Phone Center overseeing a staff of 12 that responded to over 5000
inquiries per month.
Developed and implemented a department specific training program from curriculum design to end user training delivery.
Developed instructional materials and direct communications distributed to 60,000 employees.
Developed and implemented a plan to recover $50 million in overpayments to employees.
2. LOS ANGELES UNIFIED SCHOOL DISTRICT – Los Angeles, CA
April 2006 – May 2007
TRAINING DEVELOPER, SAP
Developed training materials for a multi-phase SAP implementation of HR, Payroll, Finance, Procurement, Asset Management and
BW/BI modules.
Performed SAP integration testing using Mercury QA during the software development phases to assess program
functionality, identify program errors, and make recommendations for improvement prior to implementation
Developed and delivered web-based, virtual and instructor-led training for Business Warehouse, Business Planning and
Simulations, Payroll, Time, Assignments, Funds Management, Organizational Management and Fixed Assets modules of SAP
Provided direction to SAP functional and basis team members regarding data maintenance and functionality of the training
environment
Created custom data loads for BPS, FM and AM using CATT Scripts, Mercury Quicktest and custom interfaces
Personally trained over 1500 staff members in six months; conducting over 1000 hours of Instructor Led Training
SPOTLIGHT MINISTRIES, INC – Los Angeles, CA
January 1999- April 2006
CFO/COO
Managed general operations, HR, IT and Finance for a Non-profit vocational training program and full service media production
company
Developed curriculum for multi-media vocational training and leadership programs.
Governed the project management of large scale events and projects for company and clients.
Managed the production of seventy weekly episodes of Action House TV over a three year period.
Executive Producer of two live concert DVD projects; one of which, the Recordando Otra Vez Project, received a Grammy
Award.
Administered all aspects of a California non-profit corporation; responsibilities included human resources, payroll, accounts
payable, accounts receivable, and State and Federal Government informational filings.
Directed all aspects of IT and network administration.
Oversaw the opening of regional offices in Eastern Europe, Mexico and South America
MC CLATCHY COMPANY – Sacramento, CA
July 1998 – January 2000
ACCOUNTS PAYABLE SUPERVISOR, THE NEWS PAPER NETWORK
Managed an Accounts Payable Department with seven staff that processed over $30 million in payments each month to over 2200
vendors
Responsible for negotiating with vendors to resolve major disputes and maintain credit terms; possessed authority to
override payment policy up to $3 million per month if necessary
Assisted in the development, design and testing of new modules for PeopleSoft ERP system
Performed workflow study on the payable process to increase processing efficiencies and reduce bottlenecks
Redesigned reports and information flow to match workflow and reduce information overload on the accounting staff
EDUCATION
BS, Management/Finance – Purdue University – West Lafayette, IN
SOFTWARE
Oracle UPK ▪ Adobe Captivate ▪ Articulate Studio ▪ InfoPak/uPerform ▪ Adobe Creative Suite
MS Office Suite ▪ SAP ▪ PeopleSoft ▪ Business Objects ▪ Saba LMS ▪ Cornerstone On Demand