This document is a resume for Jessica Barnes. She is seeking a position in human resources or training and development where she can utilize her experience and skills. She has over 8 years of experience at Disneyland Resort in various managerial roles involving training, safety, guest services, and entertainment operations. She is proficient in Microsoft Office applications including PowerPoint, Excel, Outlook and Word. She has a Bachelor's degree in Organizational Management and an Associate's degree in Business.

1. 1
Barnes
Jessica Barnes
Cell: 949-554-7278
Email:jtwin2.jb@gmail.com
www.linkedin.com/pub/jessica-barnes/76/3a/3a6/
OBJECTIVE
I am looking for a position within the Human Resources or Training and Development departments where I
can use my experience and training. I can bring to a team exceptional managerial, interpersonal and
communication skills with solid experience with PowerPoint,Excel, Outlook, Word and SAP software.
CORE QUALIFICATIONS
 Specialize in training for the fields of:
o Entertainment
o Safety
o Sales and Service
o Leadership
o Guest Service
 Researched best practices,then incorporated results into weekly powerpoint presentations given to employees in
the following areas;
o Safety
o Sales proficiencies
o Guest Service
o Disneyland Company values of 4 keys: Safety, Courtesy, Show, Efficiency
 Trained Assistant Supervisors on how to present the above PowerPoint for daily operation.
 Trained key employees using a 30 slide powerpoint presentation with on-site training scenarios. Evaluated and
updated Operational guidelines from the outcome of training scenarios for ongoing daily operation. Conducted
educational presentations geared toward increasing productivity.
 Experience coordinating multiple training programs including job duties consisting of the following:
o Scheduling and booking venues and classrooms
o Scheduling instructors
o Record keeping for participants and signing off for program completion
o Instructor for various classroom courses
o Developed promotional flyers for classes
o Health and wellness initiative programs
 Conduct quarterly and annual performance reviews for employees
EDUCATION
Bachelors ofScience in Organizational Management from University ofLa Verne, School ofBusiness and
Management- 2014
Graduated with DepartmentalHonors and Magna Cum Laude
GPA: 4.0
Dean’s List, 2013-2014
Academic Merit Award, 2013 – 2014
ALPHA CHI,National College Honor Society Member
AssociatesofArts in Business from Orange Coast College- 2011
GPA: 3.9/4.0
Emerging Leader Managerial Training Program, Disneyland Resort Fall 2012 Program
Served as a Guest Service Manager in four separate Line of Business while attending a three month
coursework program with the Disney University. At the end of the coursework,we presented a
PowerPoint presentation to Resort Executives for safety preparedness for front line Cast Members that
included documentation and safety equipment to be implemented within different departments. Only the
top 10% of organization’s best leaders get to apply for the Management program.

2. 2
Barnes
Jessica Barnes
Cell: 949-554-7278
Email:jtwin2.jb@gmail.com
www.linkedin.com/pub/jessica-barnes/76/3a/3a6/
PROFFESIONAL EXPERIENCE
Disneyland Resort-- 8 ½ years ofservice
Guest Service Manager, Store Operations—2013 to Present
Maintain visual expectationsand stock levels for multiple stores to reach projected goals.Supervise and train
employees to provide the Disney standard of exceptional Guest Service.
 Supervise six direct reports and while on duty as a manager, I would have up to one hundred Cast Members
to supervise daily.
 Conducted and ran multiple Sales and Service contest for six week timeframes, hitting 100% of sales goals
with over $50,000 in sales.
 Conducted mentorship program for our assistant supervisors with developmental opportunities and monthly
check-ins to discuss personaland professional goals and expectations.
 Facilitated the training of a companywide initiative for training on Role Standards within Store Operations,
teaching over 100 Cast Members within a two month timeframe.
Guest Service Manager, Entertainment Operations—2012 to 2013
Supervise Stage Shows, Parades, Characters and Musical Talent to provide timely guest interactions to effectively
create a magical experience. Working with Walt Disney Imagineering and corporate points of contact in regards to
daily changesin Entertainment offerings around the Resort.
Supervisor (Lead) Entertainment Division, Character-Imaging Department—2009 to 2011
Provide leadership to the daily operation ofmultiple venues and meet and greet locations.
 Partnering with daily scheduling and deployment to adjust for the operational needs of numerous roles and
venues.
 Monitor Cast Members while maintaining the show quality within the area by providing feedback and
guidance to performer and cast.
Safety Team Supervisor (Lead)—2011 to 2012
Implement Resort and departmental safety initiatives
 Developed a Health and Wellness initiative for the Character-Imaging Department.
 Established a health challenge program with fun workout classes and guest speakeron health and nutrition
for three month, six month, and yearlong programs working alongside Athletic trainers for supervision.
Guest Talent Programs,Stage Manager- School Education and Performance Program—2008 to 2010
Work closely with the performance group’s directors and chaperones to provide an informative, safe, and efficient stay
for all.
 Facilitate greetings and orientation to groups on arrival.
 Supervising performances, conducting group appreciation ceremonies and co-coordinating departing
procedures,paperwork and documents for record.
ACHIEVEMENTS
Stage /Event Manager:
Disneyland’s 57th Birthday Celebration & Nationwide Company Three Day Park/Hotel top sellers VIP recognition event.
Efficiency/Reward and Recognition Project for Disneyland Character Locations
Created a new operational proceduresto maximize efficiency and boost hourly counts for five advertised Character
locations.
Pilot program for efficiency initiative which included a four hour class with in-location practice session.Prior to tester, the
location goals were being missed by 20%. Pilot testerresulted in an increase of hourly target goals by 15% throughout all
locations.
Mentorship of Stage Production Positions
Youth Education Series through the Youth Theater Conservatory and Repertory Teaching Program