1. J u a n C a s t i l l o
(928) 723-5050 5075 La Cuenta
juanjcastillo25@gmail.com https://www.linkedin.com/in/juanjcastillo San Diego, CA 92124
Honest, Driven and Adaptable Project & Account Manager has extensive experience in project planning
and execution to form strategic operations, strong working relationships, managing teams, and providing
superior customer service. Independent professional is innovative, self-reliant, and technically proficient in
all aspects of management leadership. Demonstrates a verifiable track record for executing projects while
complying with quality and procedural requirements.
Outgoing personality establishes rapport easily through exceptional interpersonal and active listening skills,
and has the natural ability to develop and adapt to new policies, procedures and technology quickly.
Effectively contributes towards organizational success, leads cross-functional teams with enthusiastic
determination, professionally deals with increased challenges and responsibilities, and thrives in
demanding, fast-paced team environments.
÷ Account & Relationship Management ÷ Adept in Organization & Multitasking
÷ Excellent Leadership & Communication Skills ÷ Cross Functional Team Leadership
÷ Strong Analytical & Problem Solving Skills ÷ Strategic & Business Planning
C a r e e r H i s t o r y
American Council on Exercise Aug 2015-Present
Project & Account Manager
÷ Developed and executed a continuing education partnership program to support and meet the
educational need of fitness professionals.
÷ Led the product development team through the entire product throughput: ACE Product Development
Process; developed the product offering, marketing collateral and sales tactics, IT APIs, and
accounting reconciliation related to ACE partnership with Zumba Fitness.
÷ Assisted and contributed in the development of product strategy, execution and priority of department
focus; established and guided the project expectations in a mutual, collaborative effort with the
product development team and product owners.
÷ Developed and implemented a more effective and collaborative process to both departmental and
organizational projects.
÷ Successfully introduced updated Group Fitness Instructor Manual (online course material and printed
manual), educational programming for the YMCA of the USA, and study programs at lower pricing for
multiple partnerships including Zumba Fitness and Silver Sneakers (Healthways).
Valley of the Sun YMCA Association Apr 2011- July 2015
Interim-Branch Executive Director, Scottsdale/Paradise Valley Family YMCA
Senior Program Director: Community Outreach, Membership and Youth Programs, Scottsdale Family YMCA
Quality Controller/Manager on Duty, Ahwatukee Family YMCA
Day Camp Director, Southwest Valley Family YMCA
Youth Program Director, Yuma Family YMCA
÷ Maintained full responsibility for all aspects of the branch operations while Executive Director was on
maternity leave; assisted the activities of the management team: Aquatics Director, Business Manager,
Childcare Coordinator, Facility Director, Fitness Coordinator, Sports Coordinator and Preschool Director.
÷ Facilitated successful operations of all programs of the $3.0M branch; collaborated with staff and
members resolving any arising issues.
÷ Facilitated Annual Support Campaign; goal met of $150,000.00 through relationship development.
÷ Conducted weekly management meetings and cooperated with Senior Executive Director to delegate
tasks and provide guidance to the management team.
÷ Established a diverse group of thirty employees (Full Time & Part Time) and 100+ volunteers (annually)
monitoring and guiding their activities; regulated daily operations of 4 departments.
÷ Reorganized youth programs to provide added value and quality to current participants; coordinated
strategic staff schedules and directed volunteers’ activities to save revenue generating departments
up to 15% monthly.
2. ÷ Accomplished human resource objectives by training, guiding and performing employee performance
evaluations on how to engage with members and visitors to deliver a individualize experience.
÷ Developed and incorporated programs that added value to the current membership product and
attracted new members to the facility; facilitated the establishment and execution of a turn-around
strategy for a $1.9-million-dollar membership service base.
÷ Maintained 89% retention rate building and nurturing positive customer relationships with guests &
members; conducted a strategy to engage members to the mission of the YMCA.
÷ Held positions of progressive responsibility; served as Director on Duty managing the operations of the
$2.9M branch; led day camp program- a $250,000 revenue stream; oversaw multiple facilities with
employee size ranging from 80-120 and memberships upwards of 1,200 units.
÷ Managed the operations of the Youth Department, charged with regulating all employees, volunteers,
and program operations; ensured the operations of the department adhere with federal, state, and
local licensing rules, contracts, and agreements.
÷ Established long-term operational program goals and objectives; improved program quality by 25%;
managed to increase funding from the Arizona Department of Education of about $6,000/monthly.
÷ Maintained positive partnership with city councils, the Arizona Department of Education, local school
districts, faith based organizations and board of directors.
E d u c a t i o n & T e c h n i c a l S k i l l s
Arizona State University, W. P. Carey School of Business, Tempe, AZ, August 2013 - May 2014
Master of Science, Management
Northern Arizona University, Flagstaff, AZ, August 2007- May 2013
Bachelor of Applied Science, Public Management
Bachelor of Science, Justice Administration
Project Management Academy, Project Management Boot Camp through
35 hours Course, October 2016
PMI-PMP Certification, Currently in process
Microsoft Suite ÷ Wrike ÷ Smartsheet ÷ PC/MAC
N o t a b l e H i g h l i g h t s
÷ Implemented and executed turn around strategies at multiple YMCAs quickly and efficiently.
÷ Restructured and Repurposed Existing Teen Leadership Group Resulting in 200%
Growth and Decreased Operational Cost, Completed Program with 76% Margin;
÷ Mitigated Membership Lost and Sustained Retention of a $1.9 million Membership
Base at the Scottsdale Paradise Valley Family YMCA;
÷ Nominated and Accepted into the Cohort of Emerging Leader Development
Program with the YMCA of the USA
A w a r d s
Emerging Young Leader, Chapter 80 of the Association of YMCA Professionals 2015
References Gladly Provided Upon Request
