This document is a resume for Charmeme Evans-Holmes, an organizational development and training professional with over 20 years of experience in leadership development, sales training, and soft skills courses. She currently works as the president and founder of her own consulting firm, Leadership Solutions International, where she designs and implements training programs for clients. Prior experience includes similar roles at Hess Corporation, where she trained over 200 managers and achieved program completion rates over 89%.

1. CHARMENE EVANS-HOLMES
Monmouth Junction, NJ 08852
Ph: 609-580-9770
Leadershipsolutionsint@gmail.com
www.LsiRightnow.com
SUMMARY
Successful organizational development and training professional with 20 + years experience in corporate,
small business and non-profit arenas. Specializing in creating and implementing high-quality leadership
development programs, sales training initiatives, and other soft-skill courses to help organizations attain
higher levels of employee productivity. Added bonus of a solid business and accounting background to
help create budgets and analyze financial issues.
PROFESSIONAL EXPERIENCE
Leadership Solutions International, LLC Monmouth Junction, NJ (2009 - Current)
 President | Founder | Lead Consultant | Master Facilitator
- Structure and implement organizational development strategies and process road maps for
select clients
- Create, design and facilitate leadership development programs and initiatives, interpersonal
and communication skills courses, and business & professional development programs for
various clients
- Provide project coordination and management services for client programs, conferences,
workshops, etc.
- Assist clients with change management issues to help ensure a smooth transition
- Provide Leadership Development consulting services
- Create and facilitate youth and teen leadership development initiatives
- Develop and facilitate time management and organizational skills programs
- Develop and deliver Quality Customer Service and Sales training programs for new and
existing teams. > *Client experienced a 70% increase in product sales due to
customer service & sales training
- Create and facilitate programs on teamwork, teambuilding and team development
- Develop custom learning programs and provide instructional design for clients based on the
needs of their organizations
- Deliver motivational and inspirational lectures
- Provide focus group facilitation services
Hess Corporation Woodbridge, NJ (1990-2009)
Retail Marketing: 2005 – 2009
 Learning & Development Project Manager (2007 - 2009)
- Developed, coordinated and facilitated General Manager Certification leadership program for
all new company site managers. > Personally trained over 200 Managers, while
reducing manager turnover by 14%. Achieved program completion rate of 96%
across chain.
- Monitored, tracked and encouraged the completion of all new e-learning courses by field
employees in the Long Island, NY market. > Achieved an 89% web completion rate.
- Prepared over 250 business leaders and managers with talent development and acquisition
skills via the Targeted Selection and Situational Leadership models.
- Organized and executed Professional Development Programs for field Marketing Reps and
recent college grads. > Prepared over 40 Reps for extensive supervisory
responsibilities
- Trained and developed Assistant Managers in Long Island, NY in leadership skills and
business profitability/analysis. > Trained over 100 Assistant Managers in new
program
- Played active role in designing and implementing new corporate Leadership Essentials
Program for first-line managers (Hess global). > Received plaque of appreciation and
congratulations from John Hess.
- Assisted with the planning and execution of all Retail kickoff meetings and conferences.

2.  Region Trainer (2005 - 2007)
- Coordinated and facilitated training and development programs for all six retail business
regions
- Played integral role in completing the roll-out of new InSite/POS system in the upstate NY,
Florida and South Carolina markets. > Achieved roll-out goal by spending 7 months
on the road traveling and training managers.
- Collected, reviewed and entered student course completion data for input into learning
management and tracking system.
- Measured, monitored and reported training results and statistics to Field Reps & Managers,
Regional Directors and Senior Management.
Human Resources Development/OD: 2003 - 2005
 Manager, Human Resources Development
- Organized, administered and monitored Leadership Development Program (LDP) for
entire Marketing & Refining business. Helped to identify top talent and high potentials.
- Worked with members of the M&R leadership team to identify candidates for the LDP.
- Selected and implemented the very first corporate e-learning program (Harvard Manage
Mentor) which was launched at Hess globally. > Received buy-in for program from
John Hess via my personal presentation of the program to him.
- Assisted with the first succession planning initiative at the Hovensa (St. Croix) refinery.
>Traveled to and from St. Croix bi-weekly (over six months) to complete the
project.
- Planned and organized special networking and social events for all participants of the
LDP, M&R Senior Management and the President of M&R.
Energy Marketing: 2000 – 2003
 Manager, Quality Customer Service
- Managed team of 8 Customer Service Professionals (7 Associates and 1 Team Leader) as
the department and customer base grew (10,000+ customers)
- Presented unique customer service initiatives and updates to Managers, Directors and
Senior Executives during business unit meetings, while gaining buy-in for new programs.
- Analyzed and reported customer service activity and call volume trends to senior
management to determine root cause of problems and service improvement levels.
- Monitored and measured success of the HEAT call tracking system, while using data for
reporting and analysis.
- Conducted several Customer Service, People Styles and Temperament classes for multiple
departments within the Refining & Marketing organization.
 Diversity Committee Chairperson
- Spearheaded and launched several diversity initiatives (i.e. mentor program, newsletter,
cultural events and programs) for the entire Refining & Marketing business unit, while
simultaneously functioning in both roles of QCS Manager and QCS Team Leader.
 Team Leader, Quality Customer Service
- Created and organized QCS department from the ground up. Established very first
customer service call center within the Energy Marketing group.
- Supervised new call center consisting of 4 Customer Service Representatives, dedicated to
serving both internal and external customers (8,000+ customers).
- Established and managed process for handling inquiries and complaints from oil, natural
gas and potential electricity customers, while providing problem resolution.
- Provided call center activity reports to senior management to determine progress.
- Selected and implemented new HEAT call tracking system to make service operation
much more efficient.
- Coordinated and facilitated several Customer Service and People Skills courses for QCS
and other sales support teams within Energy Marketing and the Shared Services Team.
Finance & Accounting: 1990 - 1999
 Various Financial Analyst positions
Johnson & Johnson Corporation New Brunswick, NJ (1988 – 1990)
 Cost Accountant (Consumer Products Division)

3. EDUCATION
Hampton University (Hampton, VA): BS Degree, Business/Accounting
Professional Certifications:
- Situational Leadership/Leadership Development (Center for Leadership Studies)
- Targeted Selection (Development Dimensions International)
- Profiler 360 Feedback (Personnel Decisions International)
- People Styles (Wilson Learning Group)
- Project Management
SPECIAL SKILLS & ATTRIBUTES
 Energetic self-starter with a passion for developing people, while achieving business results
 Excellent interpersonal, motivational, team-building, time management and organizational skills
 Creative and innovative concepts & designs for training materials and job aides
 Instructional design experience
 Exceptional project coordination and management skills
 Superior facilitation, presentation and program development skills
 Creator of the very first Quality Customer Service Department for Hess Corporation’s Energy
Marketing and Sales Division
 Six Sigma / LEAN awareness experience
 Well-rounded in project design, development and implementation
 Proficient in various computer programs and LMS
AWARDS & RECOGNITION
 Woman of the Year Award from The National Association of Professional Women (for excellence
and dedication within the L&D/Training Profession) – 2011/2012
 John Hess Award for participation in the design and implementation of the new Corporate
Leadership Essentials Program
 Hess “Everyday Hero” Award for innovation and positive business impact
 Special recognition for role as Chairperson of Hess’s diversity initiatives
 Award for successful implementation of invoice and billing system project via SAP ISOil re-
engineering
REFERENCES AVAILABLE UPON REQUEST