1. Curriculum Vitae
27/04/2016
Mrs Sherrill Moore
31, Lawnswood,
Hinckley,
Leicestershire,
LE10 0YB
Personal Telephone: 07872 314506
Home Telephone: 01455 446054
PROFESSIONAL PROFILE
A committed, professional with a proven track record gained within the glass replacement and gas industries. My
experience has been gained from operating within major blue chip companies, involving achieving a variety of
positions in departments across both businesses. My business skills and knowledge have allowed me to carry
out ambitious project management to fruition, in both team and individual environments. Providing, an invaluable
customer service internally and externally. Currently hold my IMI level 2 Accreditation Certificate (International
Motor Industry customer service.
EMPLOYMENT HISTORY
Current Employment
Belron UK, Bardon Ind est, Coalville Start Date 02.09.2013 – Present day.
I am currently working for Belron UK, at their Auto Glass SDC dispatch centre in Bardon, Coalville. After
completing 18 month’s as a dispatcher.
• Coordinate activities of Technicians across all sectors of the country matching skill sets and shift patterns
for glass repairs and replacements. To full capacity maximising technicians productivity.
• Coordinating activities between Service Delivery Centre and Central Purchasing Team stock ensuring the
right product is available, or determining the need to order in externally.,
• To organise the purchasing of stock securing delivery dates to our Main Distribution Centres.
• Ensuring that insurance companies SLA’s are met.
• Keeping customer informed and aware of the progress throughout.
• Organising or Re-arranging customer appointments, where necessary, solving customer queries quickly,
effectively and efficiently.
Previous Employment
National Grid, Start Date 18.08.2003 - 31st
March 2013
Brick Kiln Street,
Hinckley,
Leicestershire,
LE10 0NA
Positions within in National Grid.
Team Leader
Role Overview
Working as team leader of National Grids Repair Pod, monitoring the accurate capture of field force movements,
then moving to take charge of the Fleet as of 26th July 2011: I managed the monitoring of daily workloads and
staffing to ensure that an efficient and effect service be provided to the National Grid Fleet Force ensuring all
vehicles are compliant with the vehicle laws to carry out the daily tasks. Providing hands on assistance as and
when required. I managed and developed team up to 20 direct reports.
Key Tasks
• Absence management. Monitored and managed staff, lateness and sickness in keeping with
HR policies and procedures
• I have had positive and sometimes difficult conversations with members of staff in relation to
conduct, behaviour and performance in keeping with HR policies and procedures. This has
enhanced my communication skills.
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2. Curriculum Vitae
27/04/2016
• Performance management: I continually assessed my team, determining their strength’s and
area’s for development.
• Setting PIP’s (performance improvement plan), monitoring over a set period of time to enhance
individual performance and arranging extra training if required.
• Coached, influence, motivated and developed the team in line with their progression.
• Effectively allocating work to the team, to ensure we met SLA’s.
• Prioritise, manage workload and implement change, on a daily basis.
Achievements
• Having worked closely with the vehicle service provider my actions ensured fleet vehicles due
for statutory tests within the next 3 months (during the busy winter period) where brought forward
to ensure the maximum of emergency Gas engineers were available to attend and make safe
as per the gas safety case regulations, potentially dangerous and gas leaks.
• Ensured work was carried out in accordance with agreed service level of agreements.
• Ensured that limited vehicles would be off road on subsequent years.
• Carried out project work on two separate occasions.
 Kaizen project (9 month secondment)
 This was a trial project in which I was to learn and utilise the Lean and Six Sigma tools
and techniques to evaluate the process and procedures within Central Admin
Services. To understand and use the “Lean Thinking” techniques and methods, to
banish waste and create wealth in the corporation. I facilitated workshops to achieve
the goals.
 I identified areas of “waste” and “rework” streamlined the process, which provided a
faster more efficient cost saving process.
 et new guidelines to ensure operations managers were aware of future training dates
and attendee’s to prevent “Last minute” holiday requests resulting in a “No show” and
extra costs.
 Achieved a minimal annual saving of £264,000 on one training course alone.
Across all the training courses the amount would have been extensively increased.
• Second occasion Project Lead.
 This was project management position to support the business to implement a
software change across the business to improve Incident reporting, HSE and RIDDOR
reporting and Incident/Hazard investigations. Helping to deliver the replacement SHES
incident reporting system (previously Compass).
• To be able to identify solutions that ensured internal and external reporting requirements are
achieved in a most effective way.
• Identifying and assessing area’s requiring improvement and Leaning the processes to ensure
effective and efficient use of resource and time.
• To develop and implement a planner/tracker for the IMS system which replaces the current
compass system and to use this tool to control the project progression and to ensure project
remains on target.
• To ensure communications are developed and delivered accurately and timely.
• To identify training gap’s, write training material and implement training across the business.
• To utilise time delivering other projects within the project i.e.: HR & SHE Breach of Golden Rules
survey.
• Analysis of current system processes, create design proposals and testing to ensure effective
implementation as well as Identify training requirements and development of material across all
user groups to ensure business knowledge is attained with the introduction of the new system
• Development and delivery of communications plan to ensure the wider business is engaged at
all stages of the project
• Coordinate the project team efforts by:
 Maintaining the project plan to ensure timely delivery
 Manage the project log to ensure all actions, issues are tracked to conclusion, identify
and propose solutions for areas of weakness or conflicts
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3. Curriculum Vitae
27/04/2016
 Regular progress reporting to the project sponsor
 Delivery of specific actions dependant upon applicant skills and development needs
 Co-ordinate and undertake system testing with SIGMA (software writer) and IS.
Achievements
• Managed the timeline of the project achieving a limited implementation delay of only 2 weeks
As part of National Grids Forecasting and Analytical team
Role Overview
I worked to produce accurate and detailed reports for the business at their request; this involves using various
software systems using BI Launch, SAP, GDFO Dashboard and Excel. Writing Training Guides in a suitable
Step-By-Step format as a guide for new starters to use, enabling them to become proficient in producing reports
for the business. Updating guides with changes as deemed by the business, managing version control and
working effectively as part of a team.
• Responsible for extracting various types of data from various sources i.e. SAP, BI Launch
systems software, liaising and working closely with Resource planners, dispatch and various
other stakeholder’s to produce accurate forecasts and reports to assist the planners and
stakeholders.
• To be proactive in producing all aspects of the forecasting teams daily, weekly, and monthly
pre- forecast and post reports.
• Develop, design and produce training documents accurately and in an easy to follow format,
looking for ways to improve the process whilst running the reports to develop the guides, having
the ability to coach and train others and ensuring version control is accurate.
• Be proactive in identifying continuous improvement
• I have designed and maintained a tracking tool which covers;
 Processes carried out by the team,
 Documents which I have written and have been signed off, ones awaiting sign off, and
work in progress.
 System requirements – this aides in ensuring all required software, tools and shared
area’s are ordered in time for new starters
 A skills MATRIX, this aides the manager with information on the team skills to be able
to reassign work should there be a shortage of staff.
 This tool also helps to quickly identify in what processes the forecasting and reports
which may be requested are run, in turn eliminating the rework.
Achievement
• I successfully designed and produced a training guide, which was taken on board by the newly
appointed process and procedures team to implement across Gas Distribution.
• Coached the team on how to use the template to deliver training guides on their own processes
A summary of positions held:
Team Leader – National Grid
Analytical Forecaster – National Grid
Project Lead – Health and Safety
Project – Kaizen
Dispatcher – National Grid and Auto Glass
Coordinator – Glass availability Auto Glass
Member of the Health and safety forum – National Grid
Key Member of the Employee Resource Group for Inclusion and Diversity
EXPERIENCE
• Confident to supervised teams and individuals and dealt with HR and performance issues.
• Supporting and developing team members to ensure their skills are utilised whilst supporting the
business and working as a team.
• Leading a team together with the ability to co-ordinate activities to meet demanding schedules.
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4. Curriculum Vitae
27/04/2016
• I have experience with delivering to high pressured deadlines, Business continuity management,
team working and problem solving.
• Working in a high pressured environment making critical decisions ensuring policies, procedures
and safety are adhered to.
• Writing training packages and training people to ensure they have all the tools and knowledge
required.
• I have excellent customer and stakeholder focus.
• Dealing with Customer requests and queries. Sometimes managing difficult calls/conversations
with Customers
SKILLS
• Excellent communication skills, both written and verbal and the ability to build strong working
relationships within and outside the immediate team.
• Able to work efficiently both within a team and on my own initiative managing time to an
optimum.
• Competent and able to manage and motivate a team to ensure objectives are met to a high
standard.
• I have skills in training and supporting people recognising underline skills which can be utilised to
support their progress.
• Managing issues and difficult conversations in ambiguous environments whilst following policies
and procedures and regulations.
• Effective negotiating and influencing skills.
• Self-motivated and resourceful with the ability to work accurately within deadlines and act on
own initiative
• I am able to learn new skills quickly and will approach every task with professionalism,
enthusiasm and accuracy.
• Analytical skills and ability to understand and manage data.
• My communication style enables me to work well when dealing with people.
• I can extract the best performance from individuals and am an excellent motivator.
EDUCATION/QUALIFICATION/ TRAINING
• Subject/Qualification/Training Title Grade/ Level Qualification Awarded Date
Obtained
• Integrated Business Studies IBT2 Level 2 002
• Basic Counselling and Peer Support CAN Level 2 1996-1998
• Holistic Therapies & Business Studies NVQ 3 1996-1998
• FAETC 7306 Teachers & Assessors Cert NVQ3/D32/33 1998-1999
• Work based personal development
• Microsoft Office Excel Level 2
• Foundations of Leadership Professional Learning and Development
• HS 95 Managing Safely IOSH
• Train the Trainer National Grid
• HR Case Management - Delivering Performance - Coaching and Feedback
• Performance Reviews
• Managing Attendance and Valuing Difference - Leadership and Team working
• Project Management - Influencing skills - Effective Communication
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5. Curriculum Vitae
27/04/2016
• Systems and packages utilised:-
 Excel 2007
 Word
 Power point
 Outlook, including live meetings
• Various Training:-
 Excel 2007
 Bribery Act
 Cisco phone and Canvass
 Lean Thinking
POSITIVE ABOUT INCLUSION & DIVERSITY 5

6. Curriculum Vitae
27/04/2016
• Systems and packages utilised:-
 Excel 2007
 Word
 Power point
 Outlook, including live meetings
• Various Training:-
 Excel 2007
 Bribery Act
 Cisco phone and Canvass
 Lean Thinking
POSITIVE ABOUT INCLUSION & DIVERSITY 5