The document discusses managerial decision making and different models for decision making processes. It describes programmed and non-programmed decisions and outlines the classical, administrative, and incremental models. It provides a 7 step process for decision making: 1) identifying opportunities and problems, 2) setting objectives, 3) generating alternatives, 4) evaluating alternatives, 5) reaching a decision, 6) implementation strategies, and 7) monitoring and evaluating. Key aspects of evaluating alternatives and effective implementation are also covered.