1. Marisol Cortes
3 Belden Street
East Hartford CT 06108
860-310-8037
Marisol Cortes061@gmail.com
Professional Profile An interactiveprofessional seekinga position with a company skilled at buildingstrong
working environments that will utilizeand expand my abilities and professionalismin the
workforce.
Education Goodwin College – Security Guard and AdministrativeTrainingCertificate,2015
Data Institute - Travel and TourismSpecialist,1991(Customer Service Field)
Connecticut Training Center - Patient Care Technician,2001
Work History March 2015-Current
Customer Service & Data Entry Specialist, Wilson-Gray Family & Youth Family Center, CT
• Receives inbound and placeoutbound follow-up calls to customers.
• Answers questions aboutmembership, process payments, background checks
and issues with the customers’ accounts (Interpret Spanish Clients)
• Performs basic accountmaintenanceactivities
• Meets Quality AssuranceRequirements and other key performance metrics
2009-2012
Front Line Customer Service, Kisma Greeting Cards & Banners, CT
• Worked independently within the assigned hours
• Ability to read and understand English and Spanish
• Ability to liftup to 40 pounds and assistingin theproduct and fixture
accessory portion of installations/revisionsand Reads and understands plan-o-
grams.
2006-2008
Customer Service, Connecticut Veterinary Center, CT
• Colony Data Management: Enters all animal orders into electronic colony
management system
• Creates cage cards and forwards to appropriatehousingarea.Receives animal
order in Granite from the information on receivingreports. Assures
information corresponds with the original animal order. Process daily health
related notices in management system.
• AdministrativeSupport: Answers the telephone, takes messages and forwards
to the appropriateperson.Greets visitors and assistthem in getting to the
appropriatedestination.Provides primary administrativesupportfor Section
Chief and section leadership.Provides backup for other departmental
administrativeduties when necessary.Other duties as assigned.
 Maintain schedules for a professional and paraprofessional educational
appointee. Schedule rooms and maintain syllabusfor GSBS courseand other
educational activities.AssistDirector with any other special needs.
2001-2005]

2. Teller, Bank of America, Connecticut
• Verify dates on incomingchecks,Ensure that customers’ loan information is processed
and maintained appropriately,Receive cash fromarmored cars and countand verify
cash,verify cashier’s checks,Sort,fileand record deposit slips
•Manage bank vaults to ensure correct cash balances,provideinformation to clients
regardingbank services,manage specialized services such as checkingand savings
accounts,resolvediscrepancies in accounts,Provideaccount balanceinformation to
clients.
• Accept and process loan payments, transfer funds at the request of clients,ensure that
the cash drawer is balanced and maintained atall times, endeavor to cross sell bank’s
products,open and closecheckingand savings accounts
•Perform end of the day recap of money and bank slips,takeadvantageof sales
opportunities to attract new customers
• Postall cash and creditcard entries into the database,organizeand restock
workstation with supplies,Sell savings bonds and traveler’s checks,Stamp receipts and
verify that the customer is who he or sheclaims to be and compare signatures,photos
and ID.
Additional Skill Sets Bilingual- Fluentin communicating/writingSpanish & English
Customer Service Communication (Expert in all Databaseprocess)
Proficientin MS Office – Word Processing- Excel- Spread Sheet
References Availableupon request

3. From the Desk of: Marisol Cortes
I am writing in response to your advertisement for the position mentioned on the
subject line. It would a pleasure to meet with you so that I might demonstrate how my
abilities would assist you in meeting your staffing needs. As you see from the enclosed
resume, I am proficient in a variety of Financial / Commercial-General Ledgers /Calling Center
Representative/ Escrow and Banking skills. I am experienced in handling general office duties
and answering phones cordially and courteously. What my resume does not reflect is my
professional demeanor and appearance in a business, financial environment and these
qualities are the utmost important in dealing with demanding clients as well as co-workers.
In me, you’ll discover a reliable, detail-oriented, and extremely hard-working associate---
One who will serve as a model to encourage other staff members to demonstrate the
same high standard of professionalism. Please feel free to contact me @ (860) 310-8037 Cell;
I look forward in speaking with you.
Sincerely,