1. Eileen L. Wagner
10523 Hickory Tree Road, Fort Wayne, IN 46845
Eileenwagner6565@msn.com
Ph: 260-433-3930
Professional Summary
Seasoned Registered Client Associate with more than 25 years of experience in fast-paced financial environment. Excellent
communication and customer service skills. Motivated leader with strong organizational and prioritization abilities.
Skills
The ability to multitask, excellent customer service skills, the ability to work independently in an office environment, proficiency with
basic computer programs such as the Microsoft Office suite, good written and verbal communication skills, and a solid underst anding
of investment and banking concepts.
Experience
Merrill Lynch Feb 2008-Jan 2016
Registered Client Associate Fort Wayne, IN
Collect appropriate documentation to set up new accounts.
Educate clients on account services and capabilities.
Responsible for interacting with customers and associates in person, on the phone and via email.
Leverage various communication channels to keep in touch with clients.
Provide sales support to financial advisors.
Place trades for clients and financial advisors.
Process account service requests and ensure appropriate documentation.
Provide support for existing customer accounts and portfolios.
Generate reports and data for accounts and portfolios.
Promoted to Branch Coach in October 2014, which included training new Client Associates (CAs), attending division
meetings and training the branch CAs when there were new policies and procedures.
Being the liaison between CAs and management.
Promoted to back-up Cashier, duties included taking deposits and reviewing incoming and outgoing correspondence.
Ensuring compliance rules were followed.
Lincoln Financial Group Aug 1999-Nov 2007
Senior Customer Services Representative Fort Wayne, IN
Answered call center inquiries in regards to products,services and administration of multiple annuity products and markets to
customers and distribution channel partners.
Researched, analyzed and resolved problems on multiple products and markets.
Understand,comply with and communicate applicable regulatory guidelines to customers on multiple markets.
Mentor and train new employees on systems and workflows.
Assist current employees with any system, workflow, procedure or regulatory questions.
Serve as liaison between business units and customers regarding sensitive service issues in a way that retains confidence of
customers, limits risk and enhances retention of business.
Negotiates and manages multiple priorities with regards to complex transactions and adjustments .
System testerfor quarterly enhancements to systems.
On team to test new visual information systemand to develop the processes and procedures to use the system.
Bank One Jun 1991-Jul 1999
Relationship Manager Nov 1998-Jul 1999 Fort Wayne, IN
Attained FINRA Series 6 and Series 63 and Life Insurance License to sell mutual funds and annuities in addition to bank
products.
Diversity Coach 1995-1996
Chosen as one of a team to teach small diversity seminars to all levels of employees in Fort Wayne.
Assistant Branch Manager (NBD Bank) May 1994-Nov 1998
Approved loans, processed small business loans,oversawtellers, reviewed tellers, hired tellers, made calls on business
clients, in addition to all customer service duties. Was on various committees across branches to provide training and
mentoring in sales due to my sales performance.
Customer Service Representative (NBD Bank) May 1993-May 1994
Open and close checking and savings account,process personaland home equity loans, assist clients with all questions and
complaints, audit the tellers and the vault, schedule tellers.
Transition Teller Trainer (NBD Bank) Dec 1992-May 1993
During the transition from Summit Bank to NBD Bank, I was chosen to leave the branch and learn the NBD systems. I then
was part of the team that trained the tellers in Indianapolis and Fort Wayne on the new teller systems.
Teller (Summit Bank) Jun 1991-Dec 1992

2. Rax of Indiana Oct 1989-May 1991
Assistant Manager Fort Wayne, IN
Assistant Restaurant Manager
Charky’sRestaurant Jun 1983-Oct 1989
Assistant Manager Fort Wayne, IN
Waitress 1983-1987
Assistant Manager1987-1989
Education
Indiana University-Purdue University Fort Wayne Jan 1984-May 1986
Licenses
FINRA Series 7
FINRA Series 6
FINRA Series 63
FINRA Series 66