1. Sharita G. Laney-Guillory
12801 Roydon Dr. Apt# 1101
Houston, TX 77034
(832) 921-8204
Seeking to utilize twelve years of Accounting, Administrative, and Financial Services experience to obtain a position within a
company/organization.
EXPERIENCE
Icon Consultants
(Contractor for Waste Management) Houston, TX October 2013 to Present
Payment Administrative Coordinator
Structure, organize, and maintain personnelrecords to ensure confidentiality and the expedite retrieval.
Manage daily pipeline of 150 invoices in multiple market areas and credit card information by contacting vendors for
payment of outstanding invoices
Support Vendor Call Center working assigned cases researching to completion.
Train new hires on daily payment/reconciliation procedures.
Lead new projects monthly strategically plan new ideas to enhance daily work load
Monitor and resolve all account payable issues and administer all invoices for vendors and non-vendors..
Process department bills and credit card statements by coding, tracking, ensuring proper signatures are obtained, routing, and
coordinating with Accounting for payment.
Review all vendordebit memos and invoices and administer all processes for payment.
Coordinate with internal and external auditors and customers and evaluate all sales tax.
Develop and maintain professional relationships with new vendors and handle all inquiries from customers and employees.
Tempco Temps of America, Houston, TX June 2006 to August 2013
Payroll/Account Specialist/Call Center/Recruiter/Administrative
Entered all new hires, terms, transfers, and changes to employee information.
Troubleshoot and resolve any failure of timekeeping equipment and badges
Processed payroll key direct deposits,tax information, deductions and special pay for employees
Managed and resolve customer complaints
Documented all call information according to standard operating procedures
Screened new applicants for qualifications compared to job description
Prepare packets of information for candidates,new hires and employee benefits
Answer employee questions as able, including benefits questions and refer other questions orconcerns to appropriate resource
as needed.
Review reports for accuracy and integrity.
Provide excellent customer service to ensure customer satisfaction.
Organize staff training for performance and skill developments.
Ensure client deliverables are in accordance with company standards.
Execute and manage assigned work within allotted timeline and budget.
Organize account meetings and provide agendas and meeting notes.
Process employment verifications
Enterprise Rent-A-Car, Houston, TX January 2003 to June 2006
Rental Agent/Administrative Associate
Sell optional products for meeting customer wants and needs.
Support customers with directions, maps and local area information.
Check customer rental parameters for ensuring understanding of rates and service charges.
Update rental agreement files, notify customers of overdue rental vehicles and inquire on expected date of return, process
rental extensions.
Receive telephone calls and handle customer issues or direct messages to appropriate personnel.
Attend calls and support customers efficiently.
Coordinate with queued customer to reduce wait time and encourage efficient service.
Ensure accuracy of return date and time on rental agreement.
Complete rental or parking information for customers,disclose rates and terms of rentals and get signatures through
effective sales techniques to utilize service options.
Communicate with bus drivers through two-way radio to handle customer pickup and delivery.
Retrieve money collected in shift, complete deposit slip, and keep money in safe.
Prepare Rental Agreement Folder with necessary details.
Review and submit reports to supervisor.
Finish car exchange requests in computer system.
2. EDUCATION
Prairie View A&M University Major: Business Administration
SPECIAL SKILLS AND KNOWLEDGE
Oracle
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
PeopleSoft
Microsoft Outlook