1. Heather L. Skerrett
Charlie24f@gmail.com
Cell: 610-470-3513
www.linkedin.com/pub/heather-skerrett/44/213/84
EDUCATION
Southern New Hampshire University- Online Courses Obtaining
Business Management – Organizational Leadership
SOFTWARE COMPETENCIES
Proficient in Microsoft Office; (WORD, Excel, PowerPoint), Outlook, Oracle, CRM systems,Zendesk,Connected Business,
Atlas & HEM, Access and Visual
PROFESSIONAL EXPERIENCE
ShelterLogic Corp., Watertown CT Sept 2014 – March 2015
Customer Service/Sales Representative
 Answered high volume inbound calls from customers
 Processed sales orders for US and Canadian customers
 Processed missing or defective parts requests as needed
 Created quotes for customers for purchases
 Handled RMA requests
 Coordinated with Shipping Department to facilitate expedited orders
 Utilized cross selling and upselling skills
 Worked with Engineering Department for customorders
 Received kudos from customers and fellow workers for exceptional customer service
 Worked towards meeting and exceeding individual and team sales goals each month
The McIntyre Group, Shelton, CT May 2014 – Sept 2014
Lido Designs,Danbury CT (Temp)
 Answered inbound calls from customers
 Processed orders placed over the internet and by phone
 Created quotes for prospective and current customers
 Processed returns for merchandise
 Handled Amazon and eBay customers questions and related communication on a daily basis
 Processed customer requests through Zendesk
 Reviewed and processed orders that were on back order
 Collaborated with the shipping department to expedite shipments of orders
Cartus Inc., Danbury CT (Temp-hire) April 2012 – Jan 2014
Customer Service Representative/Asset Recovery Financial Consultant
 Facilitated financial packages for borrowers facing foreclosure and looking to get an approved short sale on
their property
 Obtained required financial documents per Servicer’s/Investor’s guidelines within set time frames
 Completed applicable data items in Atlas and/ortasks in the Investor’s systems,if applicable
 Reviewed files to confirm all documents that may be required are received and valid to create a complete
financial package to submit to the Servicer/Investor
 Entered financial information according to client specifications including spreadsheets, templates, Servicer’s
systems such as Atlas, Access and Citrix PHH system
 Submitted complete financial packages for audit purposes in order to verify that all documents and
calculations are in good order to forward the file to the next processor
 Handled high volume inbound and outbound call volume within the financial team lines
 Consistently met or exceeded team metric standards on a monthly basis
 Maintained excellent relationships with coworkers as well as outside Brokers to expedite creating complete
financial packages
 Recognized by management, coworkers and outside clients/borrowers concerning my excellent customer
services skills using the company ‘MAGIC’ practices

2.  Received company ‘BRAVO’ awards for individual excellence in adhering to company core values
including Service, Financial responsibility, Respect, Collaboration and Ethical Behavior
J Morrissey, Windsor CT Sept 2010 – April 2012
Neopost Inc, Milford CT (Temp)
Lease Administrator
 Processed terminations of customer leases that had matured or were considered bad debt to the company
 Researched accounts for fund transfers and between customer leases as well as calculated credit requests for
customer
 Answered inbound call from dealers and sales reps providing information concerning customers and
contracts
 Contacted dealers and reps of maturing leases along with creating quotes to be used by dealers and reps to
create possible new business opportunities
 Processed changes to leases including PO changes and updating meter rental information
 Excelled in managing time in a high volume and fast past business environment
Cooper Surgical Inc., Trumbull CT July 2008 – Sept 2010
Customer Service Representative
 Answered inbound calls in a fast paced call center
 Utilized multi-tasking skills to make sure that orders were processed correctly
 Coordinated with shipping when needed for time sensitive matters
 Processed orders via phone and fax for customers in an expedited manner
 Helped customer navigate our website for product information
 Handled customer issues and resolved with immediate response
 Worked with Accounting department with any invoice issues when needed
 Collaborated with my otherco-workers to ensure 100% satisfaction of our customers
 Was recognized by my supervisors and manager for my extensive customer service skills
PREVIOUS EXPERIENCE IN PA
Cigna Tel-Drug, Horsham PA
Senior Customer Service Representative
 Assisted patients with ordering injectable medications within our specialty department
 Answered inbound calls from patients and doctors concerning accounts and medication refills
 Provided high standard of service in a high call volume environment
 Maintained 100% customer service scores on all call quality checked by QA department
Orthovita Inc., Malvern PA
Sales Services Liaison
 Provided high end service support for all reps and hospitals in Northeastern US territory
 Updated and managed customer accounts
 Handled Credits and billing issues in the department
 Collaborated in updating department procedures with internal paperwork and service
PFPC Global Fund Services Inc., King of PrussiaPA
Broker Services /Trade /Investor Services Specialist
 Provided prompt and accurate responses to account inquiries
 Efficiently resolved broker and shareholderissued and provided follow-up to inquiries
 Organized and distributed new employees with Reference Manuals
 Maintained high QA scores levels in customer service
 Recognized for high quality and excellence in customer service by fund clients
 Participated in HR classes for continued Education: Focus Training and Building Client Rapport
 Collaborated with the creation of new forms and information sheets forthe department
 Served as back-up coverage for other departments when needed
 Processed incoming and outgoing wire transfers on a scheduled daily basis for our client accounts and completed
 Met the Divisions strict QA standard of 98% or higher for Settlement and Reconciliation