1. YIHENEWD ZEMENE
218 VARNUM ST NE | WASHINGTON DC 20011
PHONE:(617) 206 - 0120
Email: yihenew12@yahoo.com
Bellman/Valet
Bringing successful experience and skills in providing excellent hospitality services to guests.
QUALIFICATIONS
• physically dexterouswithover6 yearsof experience as a BellmanandDoorperson
• Complete knowledgeof the hospitalityindustry
• Adeptatmaintainingandusingrelevantequipment
• Highly skilledinanticipatingguests’needsandrespondingappropriately
• Well versedinsustainingpositiveguestrelations
MAJOR ACHIEVEMENTS
• Awardedthe BestEmployee of the Yeartitle following
Provisionof excellentguestservicesin2013 and 2015
– SupervisorCentral ParkingManagement
– LAZ ParkingManagement
– Double tree byHiltonWashingtonDC
WORK EXPERIENCE
Bellman| DOUBLE TREE BY HILTON WASHINGTON DC | FEB 2013 – TRNASFER
• Greetguestsas theyarrive andguide themappropriately
• Assistguestswithluggage whencheckingin/out
• Hail taxicabsandassistwithinquiries
• Informguestsof the hotel’sproceduresandpolicies
• Assistincleaninguplobbyandlounge
• Helpvaletsduringbusyhours
• Delivermessagesandrunerrands
• Assistwithnewspaperdeliveriestothe rooms
Doorperson | SheratonsilverspringNov2016 – present
• Loadedandunloadedluggage carts
• Escort gueststorooms
• Checkedluggage tagsforarrivalsanddepartures
• Deliveredmessagestomeetingrooms
• Maintainedcurrentlistingof leisure,particulareventsandactivities
EDUCATIONAL BACKGROUND
HighSchool Diploma– 2004
College – 2008 RN (registernurse) Diploma
– 2012 pharmacyTechnician Certificate
– 2014 IT HelpDeskTechnician Certificate
ADDITIONAL CAPABILITIES
• Excellentguestservice,communicationsandinterpersonal skills
• Profoundabilitytoworkon time schedule
• Service orientatedandhighlyorganized
• Able toworkwithpeople of differentbackgrounds