An overview of matrix management, by Kevan Hall, CEO of Global Integration and author of "Making the Matrix Work"

1. Matrix Management
Kevan Hall CEO, Global Integration
Website: www.global-integration.com

2. What is a matrix?
• A matrix structure describes
where we have more than
one formal reporting line.
• Matrix management describes where we are
managing „horizontally‟ across the traditional
„vertical silos‟ of functions, geography and
organizational boundaries. It can include
managing external stakeholders, multi-functional
and virtual teams.
Unless otherwise stated, this work by Global Integration is licensed under a Creative
Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

3. Context
Clarity
Cooperation
Creating clarity and alignment.
Dealing with ambiguity, trade-
offs and dilemmas.
Working across distance, cultures,
time zones, through technology and
organizational boundaries.
Being connected and effective –
avoiding the “over-connection trap”
Leading in a Matrix
Why matrix?
Demystifying the Matrix.
Balancing Trust & Control.
Empowering people in a matrix.
Accountability without control..
Control
Mindset
& Skillset
Unless otherwise stated, this work by Global Integration is licensed under a Creative Commons
Attribution-NonCommercial-NoDerivs 3.0 Unported License.

4. Why Matrix?
• To meet the needs of global or regional customers
• Improved global or regional projects and systems
• Improved access to shared resources, skills and
technologies across the organization
• Improved cooperation and communication across the
old functional and geographic silos.
• Flexibility through faster decisions
• Broader and more multi-skilled people development
Unless otherwise stated, this work by Global Integration is licensed under a Creative
Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

5. Why move to a matrix

6. Success in a matrix
Deliver
the
Positives
MATRIX
Prevent
the
negatives

7. Clarity in a Matrix
• Creating goal clarity
• Role clarity tools
• Aligning with others
• Dealing with difficult decisions, trade-offs
and dilemmas
• Coping with conflict
Unless otherwise stated, this work by Global Integration is licensed under a Creative
Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

8. Cooperation in a Matrix
• Speeding up delivery of matrix activities.
• Cutting out necessary meetings, calls and
emails
• Building networks, communities, teams
and groups
• Matrix teams across – DCTTO
• Communicating through technology
• Use of social media

9. The balance of trust and control
More videos: http://www.global-
integration.com/resources

10. Control and Trust in a Matrix
• What is the right balance for my team or
organization?
• Building trust in a virtual world.
• Continuous improvement for people
• Accountability without control
• Influence without authority
Unless otherwise stated, this work by Global Integration is licensed under a Creative
Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

11. The Matrix Mindset
• Active self-management – a matrix manager not a
matrix victim
• Breadth – taking ownership across the silos
• Comfortable with ambiguity
• Adaptive – flexible and open to new ideas and ways
of working
• Ability to work across distance, cultures, time
zones and through technology
• Influencers who don‟t fall back on role or authority
to get things done
Unless otherwise stated, this work by Global Integration is licensed under a Creative
Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

12. The Matrix Skillset
• See Chapter 16 of “Making the Matrix Work” or
request our “Matrix and Virtual Working” white
paper
• The matrix requires new skills in
• Matrix leadership
• Matrix teams
• Personal effectiveness
• Global Integration has specific training modules at
each of these levels and can quickly tailor a solution
to your specific needs.
Unless otherwise stated, this work by Global Integration is licensed under a Creative
Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

13. Global Integration
Thought leadership – 15 years experience with over 300
organizations around the world, developed the world‟s first
virtual and matrix training.
Real benefits - Teams & projects deliver results faster, reduce
costs and increase engagement.
Credibility - experienced people , great client base, practical
tools.
Global delivery – Full time people in Asia, USA and Europe,
experienced in global delivery.
Low Maintenance – we are easy to work with and build long
term mutual relationships.
Unless otherwise stated, this work by Global Integration is licensed under a Creative
Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

14. How can we help?
• Structure workshops to help you make your matrix
easier for people to work in.
• Design and support to strategic communications and
OD – demystifying and communicating the matrix.
• Skills training in
• Matrix leadership
• Matrix teams
• Matrix personal effectiveness
• A range of delivery and licensing options – T4T,
workshops, video, licensing etc…
Unless otherwise stated, this work by Global Integration is licensed under a Creative
Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

15. Further resources
For free podcasts, articles and other resources on working in
complex, matrix organizations http://www.global-
integration.com/resources
Keep up to date and join the conversation
Unless otherwise stated, this work by Global Integration is licensed under a Creative
Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
MyGlobalIntegration Podcasts
Matrix Management Group @Globalinteg