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Chapter 7: “Marketing and the Internet” Joel R. Evans & Barry Berman Marketing, 10e: Marketing in the 21st Century
Chapter Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Internet Terminology ,[object Object]
The World Wide Web (WWW) ,[object Object],[object Object],[object Object]
E-marketing and E-commerce ,[object Object],[object Object],[object Object]
The Internet as a Marketing Tool ,[object Object],[object Object],[object Object],[object Object]
Internet and Virtual Reality Unlimited Geographic Access Technology Applications to All Fields Internet Access Data  Warehousing Networks Basics Information Processing Domain Names .com .edu .gov Internet  Intranet  Xtranet
Global Reach and Value of the WWW ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],It’s a small, small world!
Three Phases of E-Marketing and the Internet ,[object Object],[object Object],[object Object],[object Object]
Potential Marketing Roles for the Internet Projecting an Image   Customer Service Channel Relations Purchasing & Inventory Management Information Gathering &d Sharing Data-Base Development Continuous Interactivity and Feedback Advertising  &  Sales Promotion Selling Multichannel Marketing
Benefits of E-Marketing Communicability Time Rapid, global interactivities and communications   Information Global possibilities Timeliness Focus/tailored approach Long-term  goals Delivery Dynamism/flexibility  Cost efficiencies Values
Developing an Internet Marketing Strategy 1.  Set  Objectives   2.  Identify the Target Audience 3 .  Determine Web Site Attributes   4.  Establish Internet-Based Marketing Mix   ,[object Object],[object Object],[object Object],[object Object],6. Assess  Internet Performance and Modify
Goal Setting 1.  Setting Objectives   Feedback Enumerate Qualitative and Quantitative Objectives   Attract New Customers and Improve Customer Service Build Loyalty  Among Existing Customers Grow Market Share Improve Communications
Six Types of Internet Consumers 2. Identify the Target Audience   Newbie  Shoppers Reluctant Shoppers Frugal  Shoppers Strategic Shoppers Enthusiastic Shoppers Convenience Shoppers
Web Site Design Considerations 3 .  Determine Web Site Attributes   Web  Address Home Page Site Content Use of  Multimedia Web Site Links Shopping Tools Electronic  Data Interchange Feedback Trade-offs
Internet-Based Marketing-Mix Decisions 4.  Establish Internet-Based Marketing Mix   Product Decisions Promotion Decisions Pricing  Decisions Distribution Decisions
Implementing an Internet Marketing Strategy   ,[object Object],[object Object],[object Object],[object Object],Two factors affect the firm’s ability to properly enact its strategy: Security Channel  Relationships
Assessing an Internet Marketing Strategy 6. Assess  Internet Performance & Modify Considering such goals as image, customer service, sales, profit, web traffic, length of stay, and cost factors
Measuring Web Site Effectiveness by Counting Eyeballs ,[object Object],[object Object]
Quality of Web Sites from User’s Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Converting Information to Knowledge The Internet is a bridge to the new economy . Information   Technology Knowledge
The Internet’s Challenges and Prospects ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Constantly  evolving technologies  create change .
Other Corporate Challenges in Using the Internet ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ethical Issues in E-Marketing ,[object Object]
Chapter Summary ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Marketing Chapter 07

  • 1. Chapter 7: “Marketing and the Internet” Joel R. Evans & Barry Berman Marketing, 10e: Marketing in the 21st Century
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  • 7. Internet and Virtual Reality Unlimited Geographic Access Technology Applications to All Fields Internet Access Data Warehousing Networks Basics Information Processing Domain Names .com .edu .gov Internet Intranet Xtranet
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  • 10. Potential Marketing Roles for the Internet Projecting an Image Customer Service Channel Relations Purchasing & Inventory Management Information Gathering &d Sharing Data-Base Development Continuous Interactivity and Feedback Advertising & Sales Promotion Selling Multichannel Marketing
  • 11. Benefits of E-Marketing Communicability Time Rapid, global interactivities and communications Information Global possibilities Timeliness Focus/tailored approach Long-term goals Delivery Dynamism/flexibility Cost efficiencies Values
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  • 13. Goal Setting 1. Setting Objectives Feedback Enumerate Qualitative and Quantitative Objectives Attract New Customers and Improve Customer Service Build Loyalty Among Existing Customers Grow Market Share Improve Communications
  • 14. Six Types of Internet Consumers 2. Identify the Target Audience Newbie Shoppers Reluctant Shoppers Frugal Shoppers Strategic Shoppers Enthusiastic Shoppers Convenience Shoppers
  • 15. Web Site Design Considerations 3 . Determine Web Site Attributes Web Address Home Page Site Content Use of Multimedia Web Site Links Shopping Tools Electronic Data Interchange Feedback Trade-offs
  • 16. Internet-Based Marketing-Mix Decisions 4. Establish Internet-Based Marketing Mix Product Decisions Promotion Decisions Pricing Decisions Distribution Decisions
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  • 18. Assessing an Internet Marketing Strategy 6. Assess Internet Performance & Modify Considering such goals as image, customer service, sales, profit, web traffic, length of stay, and cost factors
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  • 21. Converting Information to Knowledge The Internet is a bridge to the new economy . Information Technology Knowledge
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