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10 c’s for Internet Marketers
Customer
 Customer is the central focus for any
marketing driven company.
 Software that are emerging helps in
connecting the millennial generation better.
 Wind et al (2002) have observed ‘a new
hybrid customer’ emerging who wants to
‘call,click and visit’ organizations, and
basically wants the best of the physical
world and virtual world.
Corporate culture
 A visionary individual who recognises
the potential of the internet and
promotes the benefit at senior level may
champion the internet cause.
 Grasp the nettle: Exploiting the internet and
use digital tools as a first mover
 Follow the leader: Based on the market
needs. If a customer demands a new
channel.
 Stand firm: Resisting the adoption of
internet.
Convenience
 Freedom, flexibility and convenience.
 Change in life style – longer working
hours, increasing divorce rate, mobility
of people, and increased nuclear family.
 This helps B2B as well as B2C
Competition
 Fast and unpredictable changes happen
in business due to online presence.
 Internet have brought in more
transparency. Price comparison sites
educate and empower customers.
 How do they get competition? -
Discussion
Answer
 Traditional companies moving online
 New online only entrants in domestic
market
 New online entrant from overseas
 Competition form newly formed online
alliances and partnership
 Competitors introducing or eliminating
channels of distribution
 Revitalised traditional business
 http://www.pricedekho.com/,
http://www.junglee.com/
Communications
 Receivers are active and they need the
right information to be sent.
 Junk mail or Snail mail ( images) or
SPAM is a problem.
 Email marketing
 Chat rooms
 60 secs vs 6 mins.
Consistency
 Matching physical and virtual world.
 To create a brand identity and brand
reassurance
Creative content
 Updating contents that can help SEM/
SEO
 Creating Site stickiness
 FAQs to support the customer
Customisation
 Mass customisation – in terms of
communication.
 Relevant customisation – when it comes
to product
Coordination
 Real time dissemination of information
require coordination from all the
departments
Control
 Test events and marketing is possible
with the measurement/ responses given
by customer.
 Web analytics help the organisation to
monitor the activity of the customer.
Marketing Environment
 Micro and Macroenvironment factors
 Micro level:
 Suppliers – here it’s the information
exchange platform to connect with suppliers
 Distributors – No intermediation or
reintermediation at low cost
 Stakeholders – mail exchanges to
communicate with all levels
 Competitors – National and global
Macro environment
 Societal
 Technological
 Economical
 Political
 “The scale and pace of change is still
accelerating, and the nature of the
Internet—who uses it, how, and for what—
is changing rapidly too. Developing G-20
countries already have 800 million Internet
users, more than all the developed G-20
countries combined. Social networks reach
about 80 percent of users in developed and
developing economies alike. Mobile
devices—smartphones and tablets—will
account for four out of five broadband
connections by 2016.”
10 c's and environment of online marketing
10 c's and environment of online marketing

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10 c's and environment of online marketing

  • 1.
  • 2. 10 c’s for Internet Marketers
  • 3. Customer  Customer is the central focus for any marketing driven company.  Software that are emerging helps in connecting the millennial generation better.  Wind et al (2002) have observed ‘a new hybrid customer’ emerging who wants to ‘call,click and visit’ organizations, and basically wants the best of the physical world and virtual world.
  • 4. Corporate culture  A visionary individual who recognises the potential of the internet and promotes the benefit at senior level may champion the internet cause.  Grasp the nettle: Exploiting the internet and use digital tools as a first mover  Follow the leader: Based on the market needs. If a customer demands a new channel.  Stand firm: Resisting the adoption of internet.
  • 5. Convenience  Freedom, flexibility and convenience.  Change in life style – longer working hours, increasing divorce rate, mobility of people, and increased nuclear family.  This helps B2B as well as B2C
  • 6. Competition  Fast and unpredictable changes happen in business due to online presence.  Internet have brought in more transparency. Price comparison sites educate and empower customers.  How do they get competition? - Discussion
  • 7. Answer  Traditional companies moving online  New online only entrants in domestic market  New online entrant from overseas  Competition form newly formed online alliances and partnership  Competitors introducing or eliminating channels of distribution  Revitalised traditional business  http://www.pricedekho.com/, http://www.junglee.com/
  • 8. Communications  Receivers are active and they need the right information to be sent.  Junk mail or Snail mail ( images) or SPAM is a problem.  Email marketing  Chat rooms  60 secs vs 6 mins.
  • 9. Consistency  Matching physical and virtual world.  To create a brand identity and brand reassurance
  • 10. Creative content  Updating contents that can help SEM/ SEO  Creating Site stickiness  FAQs to support the customer
  • 11. Customisation  Mass customisation – in terms of communication.  Relevant customisation – when it comes to product
  • 12. Coordination  Real time dissemination of information require coordination from all the departments
  • 13. Control  Test events and marketing is possible with the measurement/ responses given by customer.  Web analytics help the organisation to monitor the activity of the customer.
  • 14. Marketing Environment  Micro and Macroenvironment factors  Micro level:  Suppliers – here it’s the information exchange platform to connect with suppliers  Distributors – No intermediation or reintermediation at low cost  Stakeholders – mail exchanges to communicate with all levels  Competitors – National and global
  • 15. Macro environment  Societal  Technological  Economical  Political
  • 16.
  • 17.
  • 18.
  • 19.  “The scale and pace of change is still accelerating, and the nature of the Internet—who uses it, how, and for what— is changing rapidly too. Developing G-20 countries already have 800 million Internet users, more than all the developed G-20 countries combined. Social networks reach about 80 percent of users in developed and developing economies alike. Mobile devices—smartphones and tablets—will account for four out of five broadband connections by 2016.”