SHANE SMITH
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Shane Smith is a dynamic hotel manager with over 15 years of experience in various management roles. He is skilled in developing and training teams, controlling costs, achieving high guest satisfaction ratings, and driving revenue. His experience includes serving as General Manager of the Silver Cloud Inn NW in Portland, OR from 2006 to 2014. He also held Assistant General Manager roles with The Hotel Group at the Courtyard by Marriott in Richland, WA and the Hilton Garden Inn in Kennewick, WA from 2005 to 2006. He is passionate about fostering a positive team culture and achieving results.
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SHANE SMITH
- 1. SHANE SMITH Portland, OR • Cell: 503-593-3622 • shanes1133@gmail.com Professional Summary Dynamic Manager skilled in developing and training teams, effectively controlling costs and achieving revenue and high guest satisfaction ratings in competitive environments. Passionate about fostering a positive and results- oriented team culture. Skills Service-oriented Natural leader Focus on quality assurance Guest satisfaction specialist Property management Revenue generation and management Team building New employee hiring and training Work History General Manager, 06/2006 to 11/2014 Silver Cloud Inn NW - 82 rooms – Portland, OR - Interacted daily with all department managers to maintain success of hotel. - Prepared payroll and coded departmental invoices. - Responded to internal and online guest feedback. - Analyzed monthly profit and loss statements. - Assisted Asset Manager on Capital Expenditures. - Worked with Revenue Manager on rate strategies. Assistant General Manager, 09/2005 to 05/2006 The Hotel Group - Courtyard by Marriott - 120 rooms – Richland, WA - Assisted and supervised all departments. - Worked with Revenue Manager to set controls on reservation system. - Assisted in hiring, training, and evaluation of employees. - Oversaw all aspects of payroll and accounts receivable. - Coordinated with sales and banquet staff for events. - Assisted in dual marketing efforts with sister hotel. Assistant General Manager, 10/2004 to 09/2005 The Hotel Group - Hilton Garden Inn - 120 rooms – Kennewick, WA - Worked with the pre-opening team on all aspects of startup. - Facilitated hiring and training programs for opening employees. - Organized positive team events and activities. - Maintained revenue management on property system. - Coordinated with sales and banquet staff for events.
- 2. Operations Manager, 05/2002 to 10/2004 The Hotel Group - Plaza Inn & Suites at Ashland Creek - 91 rooms – Ashland, OR - Created training programs for the opening of a new independent hotel. - Assisted sales and marketing efforts on prospecting new business. - Created and maintained relationships with local businesses. - Assisted in hiring, training, and evaluation of all new employees. - Supervised all food and guestroom supply purchasing. - Reported all operations and financials to Management Company. Front Office Manager, 03/2001 to 05/2002 The Hotel Group - Holiday Inn Express - 90 rooms – Pullman, WA - Supervised, assisted and scheduled front desk staff. - Balanced daily deposits and facilitated accounts receivable. - Assisted in the hiring and training of all employees. - Assisted in the pre-opening operations of 5 new hotels. Education Bachelor of Arts: Business Administration Management Eastern Washington University - Cheney, WA - Recipient of Eastern Washington University Leadership Award - Recipient of Sigma Phi Epsilon Balanced Man Award - Student Coordinator for Intramural Sports - Internship - Entertainment Coordinator U.S.A Olympic Wrestling Trials