Mariam Asif is seeking a challenging position in business administration where she can apply her 8 years of experience in banking and finance. She has worked in sales and customer service roles for banks in Abu Dhabi, including her current role as a sales coordinator at ADIB. She has strong communication, analytical, and problem-solving skills from roles managing teams and customer accounts. Mariam has a Master's degree in Economics and is fluent in English, Urdu, Punjabi and has reading and writing skills in Arabic.

1. MARIAM ASIF
mariamyousaf14@gmail.com
Cellular: +971-55-7198394
IMPZ Dubai, UAE.
OBJECTIVE:
To have a challenging position in the field of business administration in an organization with global
perspectives where I could apply all my major principles and specialized interested areas of application
which in turn would enable me to exhibit my wide range of knowledge and professional expertise in a
competitive environment.
PROFILE:
 Over 8 years of experience with 3 years in UAE banking and financial system.
 Well-developed inter-personnel skills and task management abilities.
 Highly motivated, energetic and positive team player.
 Introvert and extrovert at the same time, which gives me strong analytical skills, and at the same
time to be innovative.
WORK EXPERIENCE:
Sales Coordinator: (ADIB) 22nd
April 2015 – Presently working
ADIB (Abu Dhabi Islamic Bank) as sales coordinator cum sales checker in covered card department Dubai
UAE.
• Working closely with the Sales team to assess the progress of the department and develop Sales
strategy accordingly.
• To ensure that all team members comply with ADIB operation manual by remaining up-to-date on
ADIB policy & procedures.
• To ensure all the business is conducted as per Shari’a rules & policies, and ensuring that all team
members are updated about product policy and have proficient knowledge about the same.
• Keeping proper agenda of future plans, appointments and areas to follow up.
• Keeping an effective filing and documents system.
• Collecting and filing reports issued by various departments at head office including daily
/weekly/monthly reports.
• Preparing MIS on a daily basis while side by side developing new ideas and plan’s on how to
improve the MIS parameters in order to capture
• Producing reports on progress within the department and outline any developed strategies to
improve.
• Assisting the sales team, focusing mostly on managing schedules and the distribution of any sales
documentation.
• Following up most administration works related to Retail Banking Depts.
• Working on Fin-One.
Sales Coordinator: (CBI) 25th Aug 2013 to 31st Mar 2015
CBI (Commercial Bank International) as sales coordinator cum sales checker in personal loan department Abu
Dhabi UAE.
• Assisting the sales team, focusing mostly on managing schedules and the distribution of any sales
documentation.
• Working closely with the Sales team to assess the progress of the department and develop Sales
strategy accordingly.
• Preparing MIS on a daily basis.
• Producing reports on progress within the department and outline any developed strategies to
improve.

2. • Responsible for overseeing any supercharges and evaluating any alterations to both external and
internal staff.
Support Incharge: (Alfalah Exchange) 10th Mar 2012 to 19th Aug 2013
Alfalah Exchange is a part of the prestigious ‘Dhabi Group’ of Abu Dhabi, owned by H.H. Sheikh Nahayan
Mabarak Al Nahayan and other members of the 'Royal Family.
Perform financial service transactions pertaining to the following:
• Passing financial entries
• Handling payroll WPS for Customers.
• Liaising with local exchange houses for foreign currency rates for buying and selling foreign monies
• Verify signatures
• Paying Cash by checking the technicalities of the transaction (such as amount in figures and in words,
verification of signature, checking the identification of the beneficiary and further to write the detail
information in transaction, check for the date and ensure it is current
• If cash amount exceeds teller’s limits, then referral to cash officer or operations supervisor is a must to
obtain his approval
• Getting approval on all exceptions by senior officer
• Issue of Demand Drafts
• Posts all related financial transaction pertaining to receiving/paying cash related transactions in the
computer system
• Checks the transactions at the end of day
• Update the foreign exchange rate board
• Verify accuracy of payments and ensure correct identity of customers before transactions are made
• Accepting written instructions from customers whenever necessary
• Educate customers on alternate cash transactions and others through alternate means available e.g.
Phone services, customer complaints cell
• Minimize and reduce customer waiting time and at the same time maintain accuracy, transaction
posting and receipts.
• Prepare reports and MIS figures to the management.
• Maintain a professional relationship with Customers.
• Dealing in amendments, cancelations and complaints of all the branches with our correspondent
banks.
Accounts & Admin Coordinator (CFE -CFA Dept.) 1st July 2009 to 31st Dec 2011
Centre of Financial Excellence (CFE) is an institute where Chartered Financial Analyst (CFA) Program
coaching classes are conducted. The CFA Program is a global graduate level self-study program that
combines a broad based curriculum with professional conduct requirements to prepare candidates for a wide
range of investment specialties.
• Responsible for managing the accounts of CFA department
• Assisting students in affairs related to their accounts, including their fee collection.
• Conduct exams and arrange notes for the students
• Deals in admissions and collections
• Update daily schedules and attendance
Customer Relationship Management/ Collection Officer (SCB) 1st Jan 2007 to 30th Aug 2008
• Frontline Target Achiever with extra Sales which is eligible for reasonable commission and
Advancement
• Nominated for best collection officer
• Responsible for monitoring and rehabilitation of delinquent and over-limit accounts and to minimize
delinquent accounts and contain flow through to the next cycle.
• Resourcefulness in securing Promises to pay.
• Review and recommend enhancements to improve current work flow/processes to minimize manual
input to increase operational efficiency.
• To create a professional and friendly environment providing fast, flexible and efficient service to our
customers.

3. • Responsible for monitoring individual effectiveness and performance including the performance of
trainees assigned (if any).

4. Direct Sales Representative (SCB-Bank Assurance Dept.) 1st Sept. 2008 to 28th Feb 2009
• Coordinate with the Credit Department for Corporate Loan.
• Convincing the customers by introducing new policies like ‘Free Promotion’, ‘Cash Rewards’, ‘Pay
Lowest Markup’ etc.
• Scheduling of Meeting, internally with Executives for better team building & motivation.
• Market Situation Reporting, Liking and Disliking related to Visa and Master Card.
• Keep in touch with Sub ordinates and help in any kind.
• Telemarketing for Credit cards & charge cards with Multi product Scheme
EDUCATION:
• Masters in Arts (Economics) 2008
University of the Punjab, Lahore
• Bachelors in Commerce 2006
Govt. M.A.O College, Lahore
• Intermediate in Computer Science 2004
Govt. Fatima Jinnah College, Lahore
SKILLS:
• Working knowledge of Microsoft Windows.
• Complete command on MS Word, Excel, and PowerPoint, Internet software and email.
• Familiar with Web Technology.
• Multilingual (Urdu/English neutral ascent) writing, speaking abilities.
STRENGTH:
• Experienced professional with a depth work experience, have proven success in enhancing
productivity, motivation and personnel effectiveness, excellent in people management by
communication with all levels using effective written and oral presentations skills.
• Enthusiastic, motivated, self-starter who relates to people extremely well and understands the process
of consulting, excellent problem solver as a result of being highly creative and well organized.
• Demonstrated ability to react and perform well under pressure while handling assignments,
responsibilities of technical nature.
LANGUAGE SKILLS:
• English (Reading, Writing & Speaking Skills)
• Urdu (Reading, Writing & Speaking Skills)
• Punjabi (Reading, Writing & Speaking Skills)
• Arabic (Reading & Writing Skills)
PERSONAL DETAIL:
• Marital Status: Married
• Date of Birth: 28 November 1986
• Nationality: Pakistani
• Passport Number: CC1881281
• Visa Status: Residence visa
• Valid Driving License: 2210132
INTEREST/HOBBIES:
• Net surfing
• Badminton
REFRENCE:
Will be furnished on request.
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