This document contains a resume for Shamsila Azmi. She is seeking a competitive and challenging career opportunity. She has over 10 years of experience in roles such as personal assistant, office coordinator, intern, HR/admin executive, sales coordinator, and customer care assistant manager. Her experience spans various industries including technology, insurance, law, resorts, and postal services. She holds a Bachelor's degree in Business Administration and a Diploma in Accounting. Her skills include customer handling, people management, training, and working independently and in teams.
Dear Viewer;
I have been considering opportunities for permanent employment in any gulf area as an Operation Manager
Your help in securing an appropriate job in my field of interest would be greatly appreciated.
Prayerfully,Many thanks
Dear Viewer;
I have been considering opportunities for permanent employment in any gulf area as an Operation Manager
Your help in securing an appropriate job in my field of interest would be greatly appreciated.
Prayerfully,Many thanks
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10 years managerial Experiences.
6 International Openings with multinational organizations.
10 Development Projects.
328 Training Events.
Internationally certified.
see the presentation.
Thanks.
1. Shamsila Azmi
No 24, Jln PS4/9, Tmn
Pinggiran Senawang,
70450, Seremban,
Negeri Sembilan
Mobile No: 011-23087084
E-mail: anakumi1213@gmail.com
PERSONAL PROFILE
Full Name Shamsila Azmi
Date of Birth 16th August 1984
Race / Nationality Malay / Malaysian
Marital Status Married
Children 02
Gender Female
CAREER OBJECTIVE
I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable
career for myself.
WORK EXPERIENCES
May –December 2005
Jagat Technology Sdn Bhd
Job Summary: Personal Assistant cum Office Coordinator
· Arrange appointment for the CEO, COO and Chairman of the company
· Handle correspondence with international representative (ambassador office) for trading purpose.
· Daily office task
· Serving top level executives such as co-ordinate meeting, prepare meeting material, updates on
appointment status and travel arrangement
· In charge of admin and human resource division
· Maintaining personal and confidential matters
· Liaison with media for advertisement for recruitment matters.
January – April 2008
American International Assurances Company, Limited (AIA)
Job Summary: Internship
· Approaching and prospecting client
· Join fieldwork in prospecting customer
· Handling administrative task
· Organized event
2. May-October 2008
SKRINE & Co
Job Summary: HR/Admin Executive
· Assist in the day to day operations of the HR & Admin function of the firm
· Organized activities for non-legal staff
· Organized welcome event for chamberingstudent
· Coordinate meeting for HR and Legal staff
Nov 2008- September 2009
Tanjung Rhu Resort, KL Sales Office
Job Summary: Sales Coordinator
· Responsible for the administration process within the Sales & Marketing Department
· Responsible for tracing all sales follow ups i ncl u d i n g quotations, proposals, reservations, guest
inquiry letter etc
· responding for all brochure requests and mo ni t or i ng brochures availability from resort or
local and overseas travel agent
· Compiling and p a c k i n g of all direct mailers and b r o c h u r e s for mailing
· To respond to non-accredited agents from domestic and overseas
· Responsible for updating the list of Preferred Travel Agent List in Malaysia and overseas
· Responsible for monitoring Sales Contract between Tanjung Rhu Resort and agents
· P roduced daily, weekly and monthly report for Sales and Marketing department
· Arranged materials for Overseas Sales Call for Exhibition
3. October 2009- present
Pos Malaysia Berhad (Head Quarters)
Job Summary: Customer Care, Assistant Manager
· Manage and lead a team in managing feedback lodge by customers through PosLine,
telephone, emails,letters, walk-in,media and other channelsfor resolution within
SLAs
· Plan and schedule activitiesto meet KPIs and SLAs
· Communicate courteously and effectively with internal and external customers by
telephone, email, letter, and face to face
· Facilitate and participate in team meetings, giving feedbacks and innovative ideas on
improvement opportunities
· Supervise staff to ensure quality of work and timeline is observed
· Response to customer feedback in a timely, efficient and professional manner
· Prepare and analyze monthly report and provide recommendationsto the management
· Coordinate monthly meeting for Internal Region Head and Business Unit
· Collate data and prepare for reporting when required
· Monitoring staff movement and to plan resources accordingly
· Monitoring staff’s daily productivity
· Conduct training & coaching and briefing for Customer Care staff
· Participate in projects for Customer Care
ACADEMIC BACKGROUND
2006-2008
UNIVERSITI TEKNOLOGI MARA, Shah Alam, Selangor.
Bachelor Business Administration (Hons) Marketing
2002-2005
UNIVERSITI TEKNOLOGI MARA, Cawangan Lendu, Melaka
Diploma In Accounting
2001
SMK DESA TUN HUSSEIN ONN, Jln Jelatek, Kuala Lumpur
Sijil Pelajaran Malaysia
LANGUAGE PROFICIENCY
English - fluent in spoken and written.
Bahasa Malaysia - fluent in spoken and written.
Mandarin - Beginner in written and beginner in spoken
4. SKILLS
· Experienced in handling high profile customers
· High confidence level
· Managing people
· Training and coaching
STRENGTHS/SKILLS
· Ability to work both independently and in a team, in a systematic and efficient manner.
· Ability to work in tight deadlines and under pressure.
· Ability to work as leader or being led by others.
· A natural ‘people person’ and able to work with all levels of employees
· High tolerance for criticism and job related stress.
· Has the ability to learn and adapt quickly in new environment.
PREFERENCES
Expected Monthly Salary : RM4, 800.00 (negotiable)
Current Salary : RM3, 270.00
Availability : 2 months’ notice
REFERENCES
Norlailee Abdul Ghani
Head of Department, Customer Care
Pos Malaysia Berhad
03-2267 2267
Fauziah Mat Nuri
Vice President 1, Customer Care
Pos Malaysia Berhad
03-2267 2267