Pitney Bowes provides multi-channel communication solutions to help local governments transform how they interact with citizens. This includes enabling the digitization and automation of outbound communications, capturing printing and mailing from remote locations, and tracking physical items throughout their delivery. Relay Hub allows governments to centralize printing and mailing, standardize documents, and give recipients more choice in how they receive communications across both physical and digital channels. This improves efficiency, reduces costs, and enhances the citizen experience.

1. Transforming Local Government with
Multi-channel communication solutions
Marc McLaughlin
November 30th 2016

2. We power transactions that drive commerce
At Pitney Bowes we thrive on helping our clients navigate the complex world of commerce.
We provide data so businesses can market to their best customers. We enable the sending
of parcels and packages across the globe. And, we secure payments through statements
and invoices to keep our clients moving forward.

3. Local government
landscape/
legislative trends

4. 88.7points
out of 100 for the
provision of digital
services by the UK
government

5. “The future public sector hinges
on workforce flexibility and
collaboration”
Source: Deloitte The State of the State 2016
Agile and responsive public departments think beyond the
immediate digitisation requirements and consider the
bigger picture.
They invest in skills and culture, driving transparency and
openness and transforming operations to deliver
futureproofed, integrated citizen and community services.

6. Digital Economy Bill puts data sharing in the spotlight
Contains a suite
of measures that
will support the
digital
transformation of
government
UK Statistics Authority
to be given easier,
secure access to data
Sets out provisions to
enable the disclosure
and sharing of data for
specific purposes
Grants new permissive
powers to public authorities
for sharing data with other
bodies
Addresses issue that
‘valuable opportunities to
help people are often
missed because of the way
in which government stores,
manages and uses data’ –
Cabinet office statement

7. Privacy and security regulations
7
How it might impact an organisation
• For a public sector organisation, protecting recipients and consumer
privacy may be a top priority. Regulations may control who views
personal information and how it is sent.
• Poor mail processes can lead to unauthorised people handling sensitive
information. This increases the chance of security breaches and the
theft of personal information.
Implications for mailers
• Many organisations go to great lengths to safeguard electronic
data, but often don’t have as much control over their postal mailings.
Penalties
• Large fines depending on
the severity and frequency
of the offense
• Legal costs

8. Compliance
Avoiding expensive fines or prosecution
by maintaining compliance with
regulations
Customer Service
Keeping every customer communication
together and into the right envelope to
ensure customers experience the
perfect mail moment.
Security
Ensuring private information reaches the
envelope without manual intervention
Brand
Every communication sent represents a
business. Companies work hard to build
their brand. One bad mail piece can
tarnish it.
peace
of
mind
Compliance is just one piece to the document integrity story
8

9. How are Pitney Bowes
meeting the citizen
communication needs in
Local Government/
public bodies?
9

10. London Borough of Merton
What was the organisation’s business challenge?
Requirement to implement a compliant Inserting Solution
Keep the Information Commissioners Office Happy!
PB Solution
Di950 Intelligent Inserting systems
Suretrac Process Verification Solution
Integrated with Planet Press document composition solution
Impact
The inserting process was fully automated, no presorting by hand
The integrity of every mail piece was guaranteed at individual page level
“All the applications are easy to use and work well together giving us closed loop mailings, essential to give
the authority’s letters security against the wrong mail piece going to the wrong client. The ICO are getting
very hot on information going to the incorrect recipient and I really don’t want my team responsible for a
mistake of this magnitude as the fines can be eye watering.”
Keith Bartlett
Print & Post Manager
Infrastructure & Transactions

11. What was the challenge?
Reducing number of buildings from 27 to 9
Increase in the number of home/remote workers
5000 print and mail users
Stretched resource through manual processes
High postal cost
Client letter accuracy dependent on human interaction
PB Solution – all requirements met
Take original data and transform with full automation.
User friendly solution
Ease communications
Impact
Mail runs from multiple departments without the manual pre-sorting, grouping
Recipients now receive a single pack with all correspondences, not multiple where appropriate
Large Council – Desktop capture solution for print and mail

12. NHS Leeds teaching hospital trust –
Track & Trace
What was the organisation’s business challenge?
Managing 4 different tracking protocols
Working with a paper logging system
Finding delivery notes
Relating to customer deliveries
Miss placed items
PB Solution
Project “RaceTrack”
Porters enabled with smart technology, receipt, dispatch & delivered
Full log creation with macro detail audit trail
Impact
Expand services from just St James to Leeds Infirmary
Uniform working practice
Achieve bankable savings
Account for misplaced items.

13. NHS Business Services Authority
What was the challenge?
• Management of schemes for NHS Student Bursaries
• Social Work Bursaries (in England) making payments of over
£600m in respect of over 120,000 registered healthcare and
social work professionals.
• Resolve outdated / labour intensive inbound
scanning solution
• Ability to handle scanning packs containing up to
80 different document types
• Reduction of average pack scanning time
PB Solution
• The Art of the Possible
Unexpected Value
• Due to the unique nature of these scanning desks, significant enhancements in
medical record scanning are achievable
• This technology will provide the client with multiple options for future projects and
has been adopted by a number of NHS Trusts and NHS 3rd party services
providers.
• Early indications are that the productivity gains are substantial, fewer operatives are
undertaking less actions and still creating the required numbers of bursary packs
for new students.
Pitney Bowes | Digitising healthcare 13

14. The Art of the Possible
Pitney Bowes | Digitising healthcare 14

15. Pitney Bowes working with Local Government
15
Physical to digital for recipients
• Get the correct page into every
envelope every time
• Digitises your outbound
communications where appropriate or
requested
• Point recipients to an on-line portal to
retrieve information
• Enables SMS reminders to enhance
your communication strategy
• Drives efficiencies communication the
recipients chooses
Physical to digital for your staff
Centralise your print and mailing
systems to save time and money
Capture print and mail from remote
locations and home workers
Enables flexible working
Reduce hardware costs
Keeping track of equipment
• Public spends in excess of £4.6bn on
hardware and consumables
• Lost, misplaced or stolen items a
costly issue
• Received items are identified and data
is generated
• Items are tracked, in real-time,
throughout their journey

16. 16
How Pitney Bowes enables
citizen communication
preference

17. Capture, Centralise, Control
17
You prepare
mailing centrally
Pitney Bowes
prepares mailing
Physical Mail
Delivery
Email
Archive
Physical Mail
Delivery
Web
Digital
distribution
Office 2
Main office
Remote employees
Relay Hub
Communication Manager
Bundle documents for centralised print
and mail
App
Apply Relay workflows and templates
Item level reports

18. Desktop users easily
submit their
documents via Relay
Hub print driver.

19. PRINTSTREAM ENRICHMENT
 Easier to deploy
 Faster implementation
 Eliminates risks of
unidentified business rules
 Fewer pro service costs
FEATURE PACKS
 Take only what you need
 More affordable to
implement
 Expand capabilities when you
are ready
 Easy to adapt
SAAS
 Simple deployment
 IT-friendly: minimum IT
engagement
 Always-up-to-date
 Easily scalable
 Improved security
 Decreased infrastructure
costs
What makes Relay Hub unique?

20. Centralises production to reduce
and right-size printers and other
mailing hardware.
Normalises document templates, to
make the most of folding/inserting
equipment.
How can Relay Hub Print Manager help now and in future?
01. Reduce
hardware
costs
02. Maximise
productivity
and accuracy
03. Decrease
postage costs
04. Boost
paperless
adoption
05. Increase
customer
satisfaction
Standardises address placement and
consolidate mail sent to same
recipient or household.
Document templates are the same
whether printed or sent via email.
06. Improve
visibility
Keeps documents and branding
consistent so customers have a
seamless experience across
channels.
Better manage print and electronic
communications across the
organisation.

21. The advanced scanning
system now forms part
Lot 5 framework
Hybrid mail on and
off site forms lot 2
& 3 framework

22. Thank you for listening, may
we answer any questions?