The document discusses the challenges utilities face in digital bill delivery, with current rates between 12% to 30%. It highlights the benefits of Inlet, a digital document delivery platform that enhances consumer engagement and reduces costs by providing secure access to documents through various channels. Inlet offers features like customizable marketing, advanced security, and compliance management to streamline the delivery process and improve customer experiences.

1. Industry Challenges
Utilities have developed tremendous success in processing electronic
payments from consumers and in some cases, they average more than
70% of all payments. However, the industry has been challenged with
a much lower rate of digital bill delivery, averaging between 12% to 30%
suppression rates, based on various initiatives.
According to research, almost 80% of consumers receive their
utility bill and statement by either mail or both mail and email.
1
Research also shows consumers will aggressively adopt digital delivery
offerings if it provides an efficient and convenient process, saving time
and meeting consumer needs.
Benefits of Inlet to Your Utility Organization
< Aggressively convert “double dippers” into satisfied digitally
engaged customers by providing convenience
< Reach consumers at more than 4,000 banks, savings and loans, and
credit unions
< Provide automated document delivery to cloud storage vendors,
personal finance management applications and digital mailboxes
< Achieve savings for your company on production, postage and
payment processing fees
< Full PDF document is sent to the payer – just like what is delivered by
postal mail – with line-item detail and your marketing messages
< Receive electronic payments with no processing fees from bank bill
pay channels
One Integration, Multiple Destinations
Inlet offers a flexible integration through industry-standard APIs,
or custom integration based on your vendor needs. Inlet typically
connects to archival storage solutions to access content securely, and
provides several other secure integration models including a zero-effort
aggregation approach.
One integration connects your solution to millions of consumers, where
they want to receive their content. In 2015, Inlet is expanding to various
destinations representing more than 100 million additional consumer
accounts.
Introducing Inlet
™
For Utilities
1
Source:The Future of Multi-channel Transactional Communications in
the U.S., InfoTrends, 2013 Enhanced Digital Delivery Solutions for Utilities
© 2015 Inlet LLC. All rights reserved.
A Simplified Solution to a
Complex Problem
Inlet is a secure, digital document delivery
platform that streamlines access to an ever-
expanding digital ecosystem. We manage
the complexities to ensure compliance,
security, and connectivity. We offer added-
value services that make documents
smarter and more valuable, enhance the
brand and customer experience, and
provide actionable insights to drive more
effective communications.
Key Features:
Metadata-tagged enhanced documents
Customizable marketing package
7-year archiving
Multi-layered, advanced security
Works with existing mailstreams
and processes
Consolidated reporting across channels
Inlet increases digital adoption and
engagement, reduces costs, and
provides opportunities to enhance
relationships and returns.
More Information
www.inletdigital.com
info@inletdigital.com