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Rob Tovey Head of Inspection Adult Social Care
Dementia 2017: Implementing Better Care
20 April 2017
Reducing
Dementia
Inequalities
1
Our purpose
The Care Quality Commission is the
independent regulator of health and
adult social care in England.
We make sure health and social
care services provide people
with safe, effective,
compassionate, high-quality
care and we encourage care
services to improve.
2
Is it
safe?
Is it
caring?
Is it
effective?
Is it responsive to
people’s needs?
Is it
well-led?
3
The Mum (or anyone you love) Test
4
Quality Matters: listen…
4
5
The public – people who use services, families and carers
Staff – capable, confident and supported
Providers – culture, organisation, expectations
Commissioners and funders – expectations of quality
Regulators – monitor, inspect, rate, take action, celebrate
Quality matters: making a difference
• Champion the importance of high-quality care and support
• Have a shared understanding of what good quality care is and what
needs to be done to improve it
• Agree shared priorities for quality improvement and a shared commitment
to taking collective action to address them
• Foster stronger and more effective partnerships
• Collective action that creates the conditions for improvement
• See an improvement in quality that makes a real difference to the lives
of people using adult social care
Quality Matters: ambition
6
Person-centred
high quality
care for all
Caring & Responsive
(positive experience)
Sustainable use of
resources
Well-led
7
Quality Matters: a shared view of quality
for health and social care
• People are at the centre and staff want to them to have a
life not just a service
• Good leadership extends beyond the manager and values
are shared to inspire staff
• Transparent, open culture with people who use services,
staff, families, carers and partners
• Strong links with local community
• Creative and innovative
• A can do, will do attitude – staff dedication
• Safe care actively promoted
• Always looking to improve
• Focus is on people not the regulator!
8
Quality Matters: learn from the best
99
Person-
centred high
quality care
for all
Quality Matters: people at the heart
10
Thank you
www.cqc.org.uk
enquiries@cqc.org.uk
@CareQualityComm
10

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Robert Tovey

  • 1. Rob Tovey Head of Inspection Adult Social Care Dementia 2017: Implementing Better Care 20 April 2017 Reducing Dementia Inequalities 1
  • 2. Our purpose The Care Quality Commission is the independent regulator of health and adult social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. 2
  • 3. Is it safe? Is it caring? Is it effective? Is it responsive to people’s needs? Is it well-led? 3 The Mum (or anyone you love) Test
  • 5. 5 The public – people who use services, families and carers Staff – capable, confident and supported Providers – culture, organisation, expectations Commissioners and funders – expectations of quality Regulators – monitor, inspect, rate, take action, celebrate Quality matters: making a difference
  • 6. • Champion the importance of high-quality care and support • Have a shared understanding of what good quality care is and what needs to be done to improve it • Agree shared priorities for quality improvement and a shared commitment to taking collective action to address them • Foster stronger and more effective partnerships • Collective action that creates the conditions for improvement • See an improvement in quality that makes a real difference to the lives of people using adult social care Quality Matters: ambition 6
  • 7. Person-centred high quality care for all Caring & Responsive (positive experience) Sustainable use of resources Well-led 7 Quality Matters: a shared view of quality for health and social care
  • 8. • People are at the centre and staff want to them to have a life not just a service • Good leadership extends beyond the manager and values are shared to inspire staff • Transparent, open culture with people who use services, staff, families, carers and partners • Strong links with local community • Creative and innovative • A can do, will do attitude – staff dedication • Safe care actively promoted • Always looking to improve • Focus is on people not the regulator! 8 Quality Matters: learn from the best
  • 9. 99 Person- centred high quality care for all Quality Matters: people at the heart