Malika Bonner has over 10 years of experience in customer service roles including as a customer service representative for Apogee Retail, Towers Watson, and Vivint Inc. She has also worked in retail, hospitality, and food service roles. Her experience ranges from handling customer calls, data entry, inventory control, and shift supervision. Bonner has strong customer service skills and experience using computers and cash registers. She is CPR and first aid certified.
Customer centricity creating value for your customers and value for your orga...Simon Rodaway
Creating Value for your Customers & Value for your Organisation - the smartest organisations today are now looking to, and learning from, their customers by becoming and being customer-centric
1. Malika Bonner
Customer Service Representative - Apogee Retail
Duluth, MN 55803
malikabonner@yahoo.com - 7153922765
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Driver/Operator
Custom Cab - Duluth, MN
Picking up and delivering customers
-Taking the fastest and safest route
-Helping to load and unload handicapped clients
-Calculating the right fare and returning the correct change
-Keeping your vehicle clean and in good working order
Customer Service Representative
Towers Watson - Minneapolis, MN - September 2015 to December 2015
Responsibilities
- Inbound/Outbound calls providing pension information and offers
- Maintain call center database by entering information
- Assist customers with any technical issues experienced with website and escalate any issues to management
appropriately.
Monitoring Specialist
Vivint Inc - South Saint Paul, MN - December 2014 to August 2015
- Responding to actual and false alarms
- Documentation of all relevant data to ensure customer's saftey and security
- Dispatching the appropriate authorities based off of each individual case and need
Customer Service Representative
Apogee Retail - Little Canada, MN - March 2014 to January 2015
- Handling inbound and outbound customer calls accordingly
- Scheduling, canceling and checking on the statuses of pickups for customers
- Data entry of customer information
Inventory Control Specialist
SMX/OHL/DSW - Columbus, OH - August 2013 to October 2013
- Receiving merchandise off trailers
- Problem solving data entry errors
- Documenting information via Excel
- Knowledge and experience with WMOS
Front Desk Clerk
Nichols Inn - Red Wing, MN - March 2011 to February 2012
2. - Booked rooms for guest in advance our as a walk-in
- Supervised housekeeping employees as well a taking on such duties as needed
- Executed overnight laundry duties, restocking and auditing
Retail Associate
Wet Seal - Roseville, MN - November 2010 to February 2011
- Assisted customers in making purchases
- Arranged product displays
- Suggested on-going sales and promotions
- Operated cash register in finalizing sales
Service Desk Associate
Target Greatland - Brooklyn Park, MN - November 2008 to February 2010
- Cashiered and properly bagged merchandise
- Maintained and restocked the sales floor
- Returned and exchanged unwanted items
- Handled defective items and processed accordingly
Shift Supervisor
Krispy Kreme - Saint Paul, MN - October 2004 to February 2008
- Efficiently oversaw and delegated task to team members to ensure a great customer experience
- Handled unsatisfied customers and complaints
- Assisted team with daily duties and upkeep of store
Summer Youth Intern
SPNN - Saint Paul, MN - June 2007 to August 2007
- Interviewing and pre-production writing
- Camera operation and digital editing
- Production of Public Service Announcements
- Production and presentation of documentaries
EDUCATION
Diploma
High School for Recording Arts
ADDITIONAL INFORMATION
Skills:
- Outstanding customer service skills
- Computer and cashiering experience
- Excellent in maintaining a clean workspace and environment
- CPR and Emergency First Aid Certified
- STNA Trained (Uncertified)