Kim Tambone has over 15 years of experience in customer service and administrative roles. She has strong skills in Microsoft Office, QuickBooks, data entry, customer service, and office management. Her background includes roles providing customer service and administrative support to companies in the food and medical industries.
Loyal, vibrant, and resourceful professional who values an active lifestyle. Highly organized and motivated self-starter. Proficient at multitasking individually and as part of a team. Confident public speaker who is passionate about providing excellent customer service and creating a productive and efficient work place.
Loyal, vibrant, and resourceful professional who values an active lifestyle. Highly organized and motivated self-starter. Proficient at multitasking individually and as part of a team. Confident public speaker who is passionate about providing excellent customer service and creating a productive and efficient work place.
To secure a position that will utilize my skills and experience to.docxVannaSchrader3
To secure a position that will utilize my skills and experience to maximum potential, with the opportunity for advancement based on performance.
Authorized to work in the US for any employer
Work Experience
Office Representative
Rev. Claims
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Jackson, MS
August 2014 to Present
Responsibilities
Managed verifications of Insurance. Collected patient’s liability and performed compliance check for all Medicare patient. Collected and validated patient demographic and insurance information. Obtained health, financial and religious information from patients at the time of admission. Performed patient pre-admission, admission, transfer, and discharge activities. Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
Answer multiple phone lines; data entry; update patient information; verify patient insurance information; collect co pays; payment posting;
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Office Assistant
Total Health Adult Day Care
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Belzoni, MS
October 2012 to August 2014
Responsibilities
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
• Answered telephones and transferred calls to appropriate staff members.
• Sorted and distributed incoming communication data, including faxes, letters and emails.
• Monitored and maintained the organization’s website.
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
• Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
• Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
• Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
• Maintained the office database – retrieved and organized information for individual employees and clients.
• Created spreadsheets and presentations for corporate executives.
• Purchased office equipment and supplies – contacted vendors and subcontractors.
• Established and implemented administrative policies and procedures for the office.
• Filed and recorded corporate documentation, electronic files, inventories and reports.
Front Office / Administrative Assistant
Belzoni Lawn and Tractor
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Belzoni, MS
January 2012 to September 2012
Assist clientele as they enter office and via phone.
• Perform filing, data management, drafting and editing short office memos.
• Assist with all other office administrative duties
• Inputting data, office errands, internship and alumni updates.
• Scheduling appointments, Answered phones, Filed papers.
• Assuring office is neat, and stocked with necessary tools for functionality
Assistant Manager / Dog Groomer
Dog Spot
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Jackson, MS
April 2009 to December 2011
Responsibl.
1. Kim E. Tambone
131 Park Ave. Dumont, NJ 07628∎ P: (551)265-2934 E: Kimt131@optimum.net
Administrative Assistant with excellent customer service skills, strong ability to assist
others and interact on a professional level for increased office management
SUMMARY OF SKILLS/QUALIFICATIONS:
QuickBooks Administrative Skills
Microsoft Office Suite Data/Order Entry
Office Supply Procurement Various switchboard and phone systems
EDI Knowledgeable Customer Service Skills
Type 60 WPM Excellent Communication Skills
Word Perfect SAP
Sage Navision
EXPERIENCE
French Color and Fragrance, Englewood , NJ May 2015-Present
Customer Service
• Entered all customer orders
• Answered telephone inquiries and questions
• Billing of all orders
• Resolving issues
• Following up on open orders to ensure they ship out on time and correct
• Answering all emails
• Filing
MIS Implants, Fair Lawn, NJ March 2013-May 2015
Customer Service
§ Entered all customer orders via computerized software applications and followed
up on all orders
§ Answered questions and inquiries from both Sales Representatives and Dentists
§ Kept track of orders to ensure they shipped out properly
§ Sent out product information to Dentists and Sales Representatives as necessary
Neurology Group , Ridgewood, NJ April 2010-March 2013
Administrative Assistant
§ Responsible for the ordering of all office supplies and printed materials
§ Typed and distributed all inter office memos
§ Accountable for all catering duties, organized partners meeting monthly and
coordinated special events
§ Met with all pharmaceutical representatives, arranged luncheons and obtained
patient education packets and samples planned and arranging all of the company’s
events
§ Maintained all copy and fax machines and waiting room areas
2. Rema Foods, Englewood Cliffs, NJ Jan. 2004-April 2010
Customer Service
§ Handled all aspects of customer service including inquires and complaints
§ Kept track of inbound shipments and entered all replenishment orders and
transfers
§ Entered and followed up on customer return authorizations, charge backs, container
and warehouse orders
§ Performed all entering and billing of purchase orders
§ Followed up on orders and offered superior customer service at all times
§ Handled switch board relief when needed
§ Sent out samples and ordered more samples as necessary
Mitsui Foods, Norwood, NJ Feb. 2000-Jan. 2004
Customer Service
§ Handled all aspects of customer service including inquires and complaints
§ Kept track of inbound shipments and entered all replenishment orders and
transfers
§ Entered and followed up on customer return authorizations, charge backs, container
and warehouse orders
§ Performed all entering and billing of purchase orders
§ Followed up on orders and offered superior customer service at all times
§ Handled switch board relief when needed
§ Sent out samples and ordered more samples as necessary
EDUCATION:
Eastwick College, Hackensack, NJ November 2015
Computer Concepts and Applications
• Training in all aspects of Microsoft Applications and Quickbooks