This document provides a summary of Mr. Soun Vuthyka's personal and professional background. It includes his contact information, educational background graduating with an IT degree in 2006, and work experience including his current role as Sales and Operation Manager at Fair & Easy (Cambodia) Co., Ltd since 2013 with responsibilities like managing transportation networks and resolving import/export issues for customers. Previous roles include Corporate Sales Manager, Sales & Customer Service Supervisor, and Senior Sales Trainer Executive utilizing his skills in customer service, sales, and training.

1. Mr. Soun Vuthyka
PERSONAL DATA
Nationality : Cambodian
Sex : Male
Marital Status : Married
Date of Birth : March 27, 1983
Place of Birth : Phnom Penh
Address : # 70Eo, St 271, Group Nº 7, Sangkat Teok Thla, Khan Russey
Keo, Phnom Penh, Cambodia.
Telephone : 012 998 684
E-mail : vuthyka_soun@yahoo.com
ACADEMIC BACKGROUND
2002-2006 : Graduate of Information Technology at Build Bright
University
1999-2002 : Finished High School at Toul Tom Pong
TRAINING PROGRAM COMPLETED
15 -March 2008 : Has successfully completed of Communication Skill
At MIS.
14 - May 2008 : Has successfully completed of Freight Fundamentals & Selling
Process in Thailand.
2001.2002 : Has successfully complete of Computer (Word, Excel & Access)
At World Center.
2000.2001 : Has successfully complete of Secretary and Administration
At Cambodian Institute for Development and Human Right.
1998.1999 : Has successfully complete English at (A.C.E Level12)
January 01, 2013-Present
FAIR & EASY (CAMBODIA) CO., LTD
No.2-3 E1, Phsar Thmei II, Phnom Penh- Cambodia
Job Title : Sales and Operation Manager
Responsibilities:
- Be the one of contact person representative in Cambodia
- Work with oversea agency to arrange the shipment for customer booked
- Check quote with freight forwarder for customs clearance and trucking.
- Daily operation and contact with customer for arranging documents
- Prepare documents for customer to apply for import & Export permit
- Contacting local agency for import shipment and paid for local charge
- Prepare the authorize letter to client for release documents
- Managed trucking network and transport for schedule of delivery to the
customers.

2. - Control Shipping and documents and report to Management
- Arranging trucking from Dry port to customer door.
- Settle problem and solution for import and export shipment
- Work with airline for booking space when have air shipment
- Contacting with oversea partner for quotation and offer to client.
- Respond daily e-mail to client and head office
- Issue invoice to client and collect payment from customer
- Coordinate with accounting department for AR and AP
- Advance Petty cash for expense the operation process and Clear Petty
cash with accounting department.
- Prepare monthly report for the operation to the head office.
January 05, 2012-December 2012
WING (Cambodia) Ltd
No.30, Toul Tompoung I, Phnom Penh, Cambodia
Job Title : Corporate Sales Manager
Responsibilities:
- Develop internal processes to support payroll product
- Daily visit client to promote the payroll product and build up
relationship
- Manage the payroll team, guide and motivate them to meet target
- Sales strategy & approach to be determined
- Assist to train the payroll product to client when they agreed to
used Wing Payroll Service.
- Assist to develop the training material and translate in Khmer
language to make easy for client get understands.
- Sales proposals and deliver professional presentations to new and
existing clients
- Develop sales pipeline: Consult with clients and potential clients to
determine opportunities for WING to add value to their businesses
- Exceed customer service level expectation by ensuring the
provision of quality, timely and precise response to customer
queries
- Coordination of different payroll stakeholders: Back office, Call
centre Sales, Technology, Finance, and Marketing
March 01, 2006 to January 2012
TNT Express Worldwide (Cambodia) Ltd
28 Preah Monivong Boulevard, Phnom Penh, Cambodia
Job Title : Sales & Customer Service Supervisor
Responsibilities:
- Target focus on Garment customer, visit customer day to day basic
promotes our service & delivery goods to customer.
- Discuss and find the solution with operation team to import & export
goods on time to customer when they need require.
- Make proposal with quotation to customers and follow up regarding to
the price negotiation.

3. - Follow up with the clearance team to make sure the paper work of
customer is apply on time with the Custom Head Office.
- Update information to the customer all the status of the shipment.
- Monthly meeting with Logistic customer at factory to discuss about the
plan for import and export the goods.
- Do contacting with TNT counterpart at oversea about the cross border
booking and provide the flexible transportation.
- Handling complain with customer and give them the solution
- Build relationship with customer and help them to provide the import and
export solution.
- Prepare the daily sales report activity for Country Sales Manager.
- Generate the new account customer and make more revenue
- Manage sales peoples by visit customer with them and guide them on
how to do the selling with the customer.
- Refresh them on the product and service training every 3 months.
- Coaching them when they go to visit customer and do the valuation
- Do the meeting with them in weekly basic for update customer
information and competitor with their action plan.
- Set target to all sales peoples by their area all every quarterly.
February 01, 2005-2006
Unilever (Cambodia) Ltd.
Job Title : Senior Sales Trainer Executive
Responsibilities:
- Provide training of Selling Skill to the Sales Team at Distributor.
- Coaching them at the market field of how to communicate with customer
including visibility and product available.
- To make sure the sales team can use the POSM with the right place and
POSM is available all the shop.
- Measuring the sales team KPI by monitoring the outlet visit and invoice
solved out.
- Feedback of the sales team performance to Sales Manager at Distributor
and take action for their improving.
- Meeting and discussion with Area Sales Manager to find the course to
provide the training to distributor and prepare documents
- Assist the Area Sales Manager to design the report template for sales
team at distributor to fill in the report every day.
- Assist the Management team to organize the distributor meeting and
other event of the company.
- Feedback the distributor performance to Area Sales Manager.
February 01, 2004-2005
SeaCam Logistic (Cambodia) Co.,Ltd
Job Title : Senior Customer Service Executive
Responsibilities:
- Present and greeting to customer walk in about our service
- Receive the booking from customer and upload in to system
- Receive the call from customer and transfer to the internal department
- Update the statues to customer all the goods information
- Work closely with sales team to solve problem with customer
- Follow up with operation team to pick up and deliver the goods to
customer and update in to the system on time.
- Manage all report of customer service and prepare to manager

4. - Help the team to get the information from oversea and feedback to
customer on time when they request.
- Contacting with customer to get documents for the import shipment
- Work closely with operation to help Finance team to deliver invoice to
customer and follow up the payment.
- Meeting with cross department to improve our service
January 01, 2002-2003
CamGSM (Mobitel) Cambodia Co, Ltd.
Job Title: Customer Service Call Center Executive
Responsibilities:
- Present and greeting to customer walk in about our service
- Receive the call from customer and transfer to the internal
Department.
- Handling complain face to face with customer
- Recording every request from customer
- Issuing change condition form and process accordingly to the request
- Recording all feedback from customer and do report to supervisor
- Receive the customer payment and issue the receipt to them
- Assist Finance team to deliver the invoice to customer
LANGUAGES
Khmer : Mother Tongue
English : Very Good
Driving : License