1. Mitchell Nitz
113 Timber Shade Dr Red Oak, TX 75154
214-845-2385
mitchell.nitz@live.com
Summary
15 years in the food service industry, both in low and high volume restaurants. Outlying experience with door to
door sales and retail. Experienced with maintaining guestrelationships over a long period oftime. Experienced in
working in environments involving lots ofteamwork and team management. Capable ofmanaging staff levels from
as little as 5 staff members up to 40 staff members.
Keywords: Management – Team Player – Guest/Customer Relations – Inventory Management – Purchasing –
Profit and Loss Management – Labor Management – MS Office Proficient
Skills: Proficientwith MS Office (Word, Excel, and Outlook main areas of experience), Windows systems (including
Windows 10), internal hardware, some C#.NETexperience
History:
Razzoo's Cajun Café - Assistant Manager
2015
Supervise and manage shifts independently ofother management
Supervise a staff consisting of30-50 members, both frontand back ofthe house (fluctuation based on time
of year and staffing needs)
Manage inventory levels ofretail, alcohol, and food items
Help manage a cash flow in a store doing $3.5 M+ a year
Manage labor costduring hours of operation
Assisted in the hiring process ofhourly employees
Assisted the General Manager with store management
Face to Face customer service on a daily basis
Build sales by incentivizing upselling from the staff
Zio’s Italian Kitchen – Kitchen Manager / Assistant General Manager
2010-2015
Supervise and manage shifts independently ofother management
Supervise a staff consisting of20-35 members, both frontand back ofthe house
Managed inventory levels in two different volume stores, both in inventory counts and the purchasing of
goods for the store
Managed cash flow in different stores with annual revenue ranging from $750K to $2.75M
Manage labor costduring hours of operation
Assisted in the hiring process ofhourly employees
Assisted the General Manager with store management
Face to Face customer service on a daily basis
Build sales by incentivizing upselling from the staff
Buca di Beppo – Server / Host
2009-2010
2. Assisted guests in the restaurant in having an enjoyable experience
Face to Face customer service on a daily basis
Build individual sales for shift by selling add-ons
Copeland’s – Server
2008-2009
Assisted guests in the restaurant and hotel in having an enjoyable experience
Face to Face customer service on a daily basis
Build individual sales for shift by selling add-ons
Omni Mandalay Hotel – Host / Server / Bartender
2008-2009
Assisted guests in the restaurant in having an enjoyable experience
Face to Face customer service on a daily basis
Build individual sales for shift by selling add-ons
Responsible for proper alcohol service to ensure guestsafety
Ranger American – Door-to-Door ADT Home Alarm System Salesperson
2008
Knowledge ofADTSecurity systems
Face to face customer interaction
Door to door sales and cold call sales
Hyatt Regency Dallas – Server
2007-2008
Assisted guests in the restaurant in having an enjoyable experience
Face to Face customer service on a daily basis
Build individual sales for shift by selling add-ons
Knowledge ofthe Dallas are and skyline for those visiting as tourists
US Securities – Loss Prevention Team
2005-2007
Loss prevention for Tom Thumb stores
Plain clothes undercover work in the store
Responsible for recovering any productstolen during time in the store
Joe’s Crab Shack – Server / Bartender
2004-2005
Assisted guests in the restaurant in having an enjoyable experience
Face to Face customer service on a daily basis
Build individual sales for shift by selling add-ons
Responsible for proper alcohol service to ensure guestsafety
Rainforest Café – Server
2003-2004
Assisted guests in the restaurant in having an enjoyable experience
Face to Face customer service on a daily basis
Build individual sales for shift by selling add-ons
Blockbuster – Manager
3. 2001-2003
Supervise and manage staff during each shift
Manage labor costduring hours of operation
Monthly inventory ofstore productas well as daily loss prevention
Face to face customer interaction on a daily basis
Manage customer information and protectthe information by not giving itout to those not authorized
Build sales by encouraging employees and assisting the employees in sales ofmonthly rewards programs
and other special promotions
