This document is a resume for Bruno Costa Santos. It summarizes his professional experience over 9 years working in customer service roles, including positions as a shift supervisor, night manager, and administration manager. It highlights his skills in customer service, training staff, and managing inventory. The resume also lists his education at The Art Institute of Fort Lauderdale and includes 6 professional references.

1. Bruno Costa Santos
5900 NW 54th Circle
Coral Springs, FL, 33067
bsantosat@hotmail.com / (954) 826 - 6171
PROFESSIONAL SUMMARY
Motivated customer service specialist with over 9 years retail experience in a fast-paced, team-based
environment. driven to exceed sales goals and build long term relationships with customers. Delivers
positive experiences through high-quality customer care. Customer service professional seeking a
management role. Skilled in training staff and establishing rapport with clients. Self-motivated with
exceptional communication and computer capabilities.
WORK HISTORY
KFC 07/05 – 01/08 – Shift Supervisor/Assistant Manager
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Made sure my products were in the right tempature
• had my staff up to date with the customer service
• made sure my drive thru ran 100% as well as the lobby
• made sure my inventory was correct up to daye
CBC Professional Services 01/07 – 01/08 – Superintendent
BASICALLY IT WAS A CONSTRUCTION COMPANY THAT I HAD TO MAKE SURE THAT MY INSTALLER DID
THE BEST THAT THEY COULD ON INSTALLING MARBLES AND TILES ON THE FLOOR AND ALSO PUTTING
COUNTER TOPS AS WELL. GOAL NUMBER ONE MAKE THE CUSTOMER AND THE BOSS HAPPY
Racetrac 01/09 – 04/10 – Night Manager
it was a gas stations started of as an team member, got promoted to a associated trainer and than got
promoted to a night manager. Basically had to do inventory close the day had to get everything ready for

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the morning shift clean all the cooking machines and put new food in, clean all the coffee pots and put
new one, make sure all the coollers are full. customer service had to be 100%
Puppylicious Pet grooming 04/10 – 04/11 – bather/office clerck
I had to make sure the clients were happy and that their dogs and cats had the best time ever
Lima Cleaning services – 04/11 – 05/12 – team member
Cleaning houses, offices the best I could
Bojos Stilu’s (IN BRAZIL) – 05/12 – 06/15 – Administration Manager
Basically I was the one to do all the paperwork, inventory, payments, receiving, selling, hiring, firing and
all of that good stuff!
SKILSS AND EDUCATION
• Art Institute of Fort Lauderdale
• Tri-lingual = Portugues, English and Spanish
• Trusted key holder
• Creative problem solver
• Exceptional communication skills
• MS Windows proficient
• Quick learner
• Strong client relations
• Training development aptitude
• Proficient in cash management
• Shipping and receiving professional
• Cash flow management and Strategic sales knowledge
References:
• Osvaldo Junior = (954) 348-2825
• Carmen Dorset = (954) 234-6362
• Christine Ramos = (561) 305-2905
• Marcia = (954) 773-6470
• Paulo Rodrigues = (954) 274-9261
• Weverton Lima = (954) 234-5711
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