Natalie C. Saakes has over 20 years of experience in business management, sales, customer service, and administrative roles. She currently works as the Business Manager at LePAPILLON-BIOPLAN, where she tracks orders, ensures predictable delivery, and answers production questions. Previously, she held inside sales and customer service positions at various companies, managing accounts, processing orders, and handling customer issues. Saakes has strong computer skills including Microsoft Office and experience with databases and business systems. She aims to utilize her expertise in project management, client relations, and administrative support.

1. Natalie C. Saakes
220 Wellington Pl
Edison, NJ 08817
848-250-2020
EXPERIENCE
09/12 to present LePAPILLON-BIOPLAN
Business Manager
Track all client supplied and LePap supplied incoming components for open orders
Follow orders through production to QA release and ensure predictable delivery
Answer any and all questions related to the production aspect of the client’s orders
Report consumption and manage inventory in the SAP Supplier Portal
Engaged in a collaborative predictable delivery taskforce with a major client
04/11 to 10/11 VANTAGE APPAREL – Avenel, NJ
Inside Sales & Merchandising Specialist
Managed my own book of business for Northern NJ, New York & New England
Calculated and prepared quotes
Worked with Graphics Department on creating virtuals for customer logo designs
Assisted the Outside Sales Reps with select accounts and quotes
10/08 to 04/11 PRUDENTIAL STAINLESS & ALLOYS – Avenel, NJ
Inside Sales Representative
Handled over 100 incoming calls from customers daily regarding quotations/questions/concerns
Took turns with other salespeople throughout the month entering/checking purchase orders
Handled return authorization requests/quality issue requests
06/03 to 12/07 & WYTECH INDUSTRIES, INC. – Rahway, NJ
03/00 to 07/01 Sales / Customer Service
Dealt with the purchasing of all raw materials that the company needed
Took quote information and telephone orders from customers
Processed customer complaints
Administrative Assistant / Sales / Customer Service
Processed all incoming checks from customers – made bank deposits
Handled the purchasing of and receiving of all incoming raw materials for the machine shop
Took quote information and telephone orders from customers
Processed customer complaints
Handled the purchasing of all office supplies
08/01 to 06/03 M&R MARKING SYSTEMS – Piscataway, NJ
Customer Service Representative/Inside Sales
Took quote information and telephone orders from customers
Handled customer complaints/questions/concerns as appropriate
Made outgoing calls to generate orders and check on customer satisfaction
Kept daily log of outgoing calls with customer comments/complaints included
11/97 TO 08/99 MERRILL LYNCH/HOWARD JOHNSON & CO. – Jersey City, NJ
Receptionist/Administrative Assistant
Maintained a mail log of all incoming and outgoing correspondence for the office
Assisted consultants with special project needs for clients
Operated main switchboard – maintained friendly client relationships, fielded solicitors
Handled outside vendors – couriers, telephone service, office supply companies
Dealt with maintenance of office equipment – telephones, fax machine, copiers

2. EDUCATION
Katharine Gibbs Business School – Piscataway, NJ
Corporate Assistant Program Graduate, 1997
COMPUTER SKILLS
MS Word, Excel, PowerPoint, Exchange, Outlook, Keyboarding Speed: 55 WPM
Proficient in Word, Excel, PowerPoint, Exchange, Outlook, knowledge of Access, AS400, SalesForce, SAP
Supplier Portal