Yolanda Renea Burgess has over 15 years of experience in customer service roles. She has worked at Directv, Old Time Pottery, Advance Mortgage, ITC Delta Com, Spencer Co, and Scottish Inn in various customer service and administrative positions. Her experiences include assisting customers, managing cash registers, scheduling installations and services, processing loans, and handling customer payments and inquiries using Microsoft Word, Excel, and other office software. She has a high school diploma and secretarial certificate focusing on word processing, spreadsheets, and general office skills.

1. Yolanda Renea Burgess
3911 Patton Rd Apt. 4 Huntsville, AL 35805
256-759-0777
yrburgess@gmail.com
Experience
Directv Huntsville, AL April 2007 - April 2014
Customer Services Specialist ( Retention) - Scheduling Disconnection using Word Processing : Microsoft
Word and Spreadsheets: providing necessary information to return equipment and handle final payments. Assist
customers with packages choices, upgrading or downgrading service, and purchasing equipment with protection
plans, Scheduling in-home installations for equipment and service outages, internet connections and phone services,
Answer telephone inquiries from customers regarding the status of account balance and payment due and other
service issues. Assist customers with refunds and promotions due.
Old Time Pottery Huntsville, AL Aug 2006 – April 2007
Front End Supervisor – Balancing cash drawer daily, manage cashiers by giving change, voiding items not
needed by customers, making weekly schedule for cashier, running register as needed also taking care of customer
service desk cashier along with at least 3 to 8 cashiers at once.
Advance Mortgage Huntsville, AL May 2005- December 2006
Loan Originator - Profile new and existing clients to determine their current and future financial needs whether a
phone purchase or refinancing their home . Collected information using Microsoft Word and Excel typed, and
submitted personal loan documents, assisted with loan closings.
ITC Delta Com Huntsville, AL October 2003- May 2005
Customer Service Representative - Scheduling customer orders for new telephone service using Microsoft Word
and Excel, and took payments (check or credit card) determined customers eligibility for service based on credit
check, and received collection calls , processed payments to restore disconnected services, and served as point on
contact for employees when team leaders were not available.
Spencer Co. Huntsville, AL January 2002 - October 2002
Cashier - Ran cash register, assisted customers, cleaned and stocked store, kept coffee made and area clean.
Scottish Inn, Huntsville, AL October 2000 – October 2002
Desk Clerk- Greeted customers and provided information on daily specials in diner, managed cash,
check, credit and debit card payments while processing customers with Microsoft Word checking
customers in and outs for rooms using Excel.
Education
S. R. Butler High School - (Graduated High School)
North Alabama Skill Center - ( Secretarial Certificate) Skills learned Word Processing: Microsoft Word /
General Office Procedures / Spreadsheets: Excel / Machine Calculations