Lacey Williams is seeking a position as an administrative assistant. She has a background in customer service roles at companies like AT&T, Suddenlink Communications, and Capital One Bank. She is currently enrolled in the Physical Therapist Assistant program at Louisiana College and aims to bring her strong secretarial skills, commitment to customer service, and energetic attitude to the role.

1. Lacey Williams
6408 Martha Kay Rd.
Pineville, LA 71360
#318-613-6643
lwilliams2032@yahoo.com
OBJECTIVE
● To obtain a position as an administrative assistant. A dependable and outgoing
professional seeking a secretarial job.Bringing an energetic attitude,excellent secretarial
skills, and a proven commitment to provide exceptional customer service and support.
EDUCATION

2. Physical Therapist Assistant (PTA) Program
Louisiana College August 2014 – present
Pineville, LA
WORK EXPERIENCE
SuddenlinkCommunications Retail SalesAssociate
Pineville, LA September 2013–May 2014
• Customer service and communication skills
• Processing payments and documenting sales using online database system
• Multitasking, prioritizing, and organizing effectively
• Resolving customers complaints and problem solving skills
• Meeting monthly sales and revenue targets
AT&T Retail SalesConsultant / Assistant Manager
Alexandra, LA August 2013 – September 2014
March 2010 – July 2011
January 2004 – December 2008
• Providing exceptional customer support
• Selling wireless home phone and internet services
• Performing 5 Key Behaviors
• Meeting quotas and goals for customer experience, sales and service
• Executing sales and promoting new merchandise
• Managing new location start-up and training new employees
Express CheckAdvance Loan Clerk
Pineville, LA January 2012 – August 2012
• Cash-handling and collections
• Maintaining and balancing a cash drawer
• Data entry and account maintenance
• Record keeping and budgeting
Academy Sports and Outdoors Cashier
Alexandria, LA July 2011– December 2011
• Providing customer service
• Operating and balancing cash register transactions
• Tracking UPC/SKU codes using a barcode scanner system
• Zoning merchandise and organizing plan-o-grams

3. Capital One Bank Teller
Ball, LA February 2009 – February 2010
• Providing assistance to customers in lobby, drive-through, and over the telephone
• Answering advanced multi-line phone system
• Completing bank service transactions quickly and accurately
• Performing daily MS Office duties; 10-key numeric typing
SimpsonElectronics Receptionist
Alexandria, LA January 2008– December 2008
• Greeting staff and visitors entering the office
• Screening and directing incoming calls; Scheduling appointments
• Editing formal documents and preparing correspondence
• Assisting with administrative support and office activities
HONORS AND AWARDS
❖ AT&T Top 15 Customer Service Award
❖ AT&T Customer Service Excellence Award
❖ Numerous awards for providing unparalleled customer service