1. Kimberly Jablonski
Wilbraham, MA 01095
kimjab80@charter.net - 413-275-3059
WORK EXPERIENCE
Customer Service Representative
Liberty Mutual - Springfield, MA - March 2015 to Present
Responsibilities
Answer incoming calls from insurance policy holders; Obtain account information and resolve any policy related
issues within a timely manner while providing excellent customer service.
Accomplishments
Provide excellent customer service and assist in the growth of the company by obtaining leads for new policies
Skills Used
Answer incoming calls; Utilize dual computer monitors while assisting policyholders with any issues.
Funder
American Honda Finance Corporation - Holyoke, MA - February 2014 to March 2015
Funder - Receive contracts coming in from various dealerships that have been assigned. Verify all needed
paperwork has been included; Proof read all paperwork; Enter all information from contracts into Contracts
Processing program; Fund contracts after all errors have been corrected. Answer incoming calls from dealers
and answer any questions pertaining to their deals while meeting/exceeding the daily quota of contracts
worked.
Custom Stamper
Callaway Golf - April 2005 to August 2011
Set up multi-color machines to stamp artwork on golf ball according to customer specifications; Completed
quality checks on finished product; Completed monthly inventory counts; Train new employees as needed
• Warehouse (Feb, 2001 - April, 2005) - Picked product in warehouse using different forklifts. Completed orders
according to customer specifications and readied for shipment.
Callaway Golf - Chicopee, MA - April 2001 to August 2011
Cherry & Webb - Springfield, MA - October 2000 to February 2001
Retail Associate
- March 1996 to October 2000
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented
store losses using awareness, attention to detail and integrity.
• Train new employees as needed.
• Computed accurate sales prices for purchase transactions.
• Worked as a team member performing cashier duties, product assistance and cleaning.
EDUCATION
Associate's in Business Administration

2. Springfield Technical Community College
January 2012 to December 2013
ADDITIONAL INFORMATION
• Extremely competent, able to follow instructions, and complete tasks in an efficient manner
• Strong organizational skills
• Opening/closing procedures
• Customer service expert
• Strong Interpersonal skills
• Active listening skills
• Courteous demeanor
• Store maintenance ability
• Knowledgeable in Microsoft Office programs
• Detail oriented
Relevant Skills:
• Associates Degree in Business Administration from Springfield Technical Community College.
• Familiar with Microsoft Office applications, Accounting/Accounts Payable and operating in an office
environment.
• Participated in Kaizen events to redesign manufacturing process, which reduced set up times, increased
production amounts, and promoted on time delivery.