Jenifer Hibbard is seeking an opportunity to advance in a growing corporation. She has over 15 years of experience in customer service roles, including at Walmart, U.S. Bank, JBCC Call Solutions, Maritz Research, Reality Media, Onshore Marketing, and Animal Riders. Her experience includes handling inbound and outbound calls, data entry, account retention, appointment setting, marketing, team leadership, and virtual customer service work. She is proficient in Microsoft Office, CRMs, and has excellent phone and customer service skills.

1. Jenifer Hibbard
hibbardjenifer@gmail.com
(504)320-5820
PERMANENT ADDRESS
111 E University Ave Apt 2
Cincinnati Ohio, 45219
OBJECTIVE
I would like to have an opportunity to advance in a growing corporation.
WORK EXPERIENCE
Walmart May 1999-January 2004 Customer Service
-Worked at the Customer service desk
-Handled customer complaints and issues
-Handled large amounts of money
U.S. Bank January 2004-September 2009 Inbound Customer Service
-Worked at the Customer Call Center
-Handled Data Entry for account retention
-Handled retention services to customers for various financial services
-Contacted consumers about their accounts and other financial services available
-answered inbound calls on general inquiries and consumer questions
-Handled a high call volume with stressful situations at all times.
JBCC Call Solutions January 2010-November 2012 Appointment Setter
-contacted consumer leads to qualify them for various financial services including debt
reduction, tax assistance, and loan modification
-qualified prospects to be transferred to sales agents to close
-Outbound and Inbound cold calling

2. Maritz Research December 2012– May 2014 ResearchInterviewer
-Worked in a virtual environment in the customer service field
-Assisted fortune 500 companies in surveys for data marketing new products
-Handled a fast paced virtual environment from home
-read surveys verbatim for hours at a time and reported all complaints to
companies.
Reality Media January 2013- September 2014 Team Leader
-Worked with several employers for short & long term projects & assignments
(Freelance/contract positions)
-Virtual call center experience
-B2B & B2C phone calls (sales, customer service & appointment setting,
telemarketing)
-Assisted small business owners/with start-up sales operations
-Generated leads, contacted prospects to achieve sales/marketing goals
-Developed sales/marketing strategies; created marketing & sales
materials (i.e. brochures, sales letters, scripts for phone contacts)
-Conducted audits of customer service/sales associates for quality
Control
-Handled a team of 10 associates and monitored their calls on the QA system.
-Loaded up all leads in the CRM
Onshore Marketing September 2014- August 2015 Customer Service Specialist
-handled all inbound calls for customer service and payment.
-handled all customer service issues for the company
-handle high call volumes
-handled all customer’s credit card information to bring payments to date.

3. Animal Riders August 2015-January 2016 Marketing Supervisor
-Handled 200 employees in various locations for marketing purposes
-Handled all rental property agreements with companies such as Simon
-Handled all payments to annual leases and business applications for each state
-Initiated business deals with companies to introduce the Animal Rider Concept.
Direct Interactions Present Outbound calling agent
-Handles outbound leads for Solar Energy clients through direct interactions
-Will talk to leads and verify whether they are qualified leads
-Worked in a CRM and with Microsoft excel to place lead information.
SKILLS
-Expert in inbound customer service calls and handling various customer
situations with ease.
-Expert in B2B appointment setting
-Expert in general answering service
-Expert in team leadership
-Expert in Data Entry
-Expert in basic office and receptionist skills
-Type 68 WPM
-Efficient in web applications
-Currently working on bachelor’s in business
-Expert in answering services with professional swiftness
-Quality Assurance
-Inbound calling
-Cold Calling

4. -Excellent Telephone Skills
-Excellent Sales Skills
-Ability to upsell products
-Ability to cross sell products
-Ability to sell multiple products
-Skills with Live Chat
-Ability to follow a sales script at verbatim
-Ability to write sales scripts for clients
-Outbound calling
-Customer service skills
-Team Leader skills
-Inbound retention services
-Closing deals with sales and clients
-Marketing presentation and scripts for clients
References
References available upon request