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The Magic and
Science of Teams
Is there a Science of Teams?
Stop Stumbling on Your
Way to High Performance
Teams
–Ben Waber, People Analytics
“People Working on the Same Product but not
Collaborating are Essentially Working Separate
Tandem Products”
Myths or Facts
• Scrum is a tool for creating high performance teams
• Video Conference Tools are as good as face to face
• Coffee Breaks
• Face to Face Communication Matters
• Put People in Room and You get a Team
• Social Talk
• Constraints harm Teams
• Teams Need Saving from Cowboy’s
Benefits
Background
10 min
6 Rounds
10-15 min
Wrapup
Background
Cohesive Networks
VS.
Shared Language
Smallest Online Bookstore
Game Structure
• Decide and Commit to actions - 5 mins
• Science
• Results for Actions Revealed
• Roll Dice for Stories -> Determine number complete
• Roll 2 Dice for Gremlins
• Calculate capacity for next round
Capacity
• Initial Capacity -10
• Your boss wants you to buy stories, stories, stories.
His favourite quote - “Work Harder not Smarter”
Decide
Decide
Qualities
• ~35%
• 1 on 1
• Whole Group
Distributed
Results for Actions
Dice Roll for Stories
Dice Roll for Gremlins
Calculate
Revised
Capacity
Decide
Decide
Water Coolers Matter!
Social Time
Why does this matter?
Results for Actions
Dice Roll for Stories
Dice Roll for Gremlins
Calculate
Revised
Capacity
Decide
Decide
Ineffective Goals
Meaningful Goals
Team Working Agreements
Results for Actions
Dice Roll for Stories
Dice Roll for Gremlins
Calculate
Revised
Capacity
Decide
Decide
Coach The Team
Observe Behaviours
Team Behaviours
One on One
Tactics
• Model
• Feedback
• Social Opportunities
• Seating
• Change Membership?
Results for Actions
Dice Roll for Stories
Dice Roll for Gremlins
Calculate
Revised
Capacity
Decide
Decide
Results for Actions
Dice Roll for Stories
Dice Roll for Gremlins
Calculate
Revised
Capacity
References
• “People Analytics” - Ben Waber
• “The New Science of Building Great Teams” - Alex
“Sandy” Pentland
• “The Wisdom of Teams” - Jon R. Katzenbach and
Douglas K. Smith
• “Leading Teams” - Richard Hackmann
• “The Wisdom of Teams” - James Surowiecki

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Magic and Science of Teams Game Edition

Editor's Notes

  1. …and Shortcuts are part of what enables a cohesive team to get work done more quickly.
  2. Many of our behaviours evolved pre-language and still need to be supported today. We evolved with face to face communication and participating in small groups. Bonobo’s forage in groups of 6-7 for several days foraging.
  3. Story about a German bank where the communication among team members was almost entirely over email. Their goal was to a launch a new product and the results were considered disastrous. Video discussions are count to some degree but not anywhere near as much
  4. 35% of variation in team performance account for by number of face to face exchanges. 1 on 1 or very small group - in depth Whole Group - brief to the point statements Rough balance between whole group and one-on-one
  5. Neither formal corporate meetings nor chatting at desks increased cohesion
  6. Instead it was overlapping break time and lunches.
  7. What matters - having a water cooler/common coffee place. Having common breaks. Finally a longer lunch table. The longer lunch table helps because it makes it possible for a team to sit together and for a couple of outsiders to join them.
  8. Social time accounts for more than 50% of positive changes in communication patterns. Conversations happened on breaks at water cooler, coffee machine and in the lunch space. Back to those long lunch tables. Sadly beer at the pub and formal organized offsite events had limited effect. Many of the conversations were not about work. Non work conversations helped to build trust. Sadly some organizations discourage conversations outside of work.
  9. High performance teams are built and maintained on the quality of the relationships among the team members
  10. Scrum Teams need to establish working agreements - what can you establish to support that will help support cohesion
  11. …not the individuals
  12. Do they face others during meetings or do they make an effort to hide physically? Do they speak loudly and clearly enough to be heard and understood by their peers? Is someone else on the Team dominant at the expense of others? Are the people who are isolated attempting to contribute and being ignored? Do they cutoff others and therefore discourage others from listening to them? Do they talk to only one other Team member? Is there a flow, or give and take, when they’re involved in the conversation?
  13. Requires a common background and common language Clearly this is part of the startup cost for new teams and also the cost of changing team membership