Isn't It All Just Improv Anyway? Building Successful Relationships in the Wor...Palatine Library
“Isn't It All Just Improv Anyway? Building Successful Relationships in the Workplace and Community”
Anthony Auston, Richard Oberbruner, Susan Strunk
2012 Public Library Association Conference
Thursday, March 15, 2012, 2:00 - 3:15 p.m.
Talk by Sue Johnston and Declan Whelan at Agile & Beyond, Ypsilanti, MI, May 5, 2016
The stereotype of engineers and technical professionals as inarticulate, socially inept geniuses inventing problems to solve is not just unkind. It's inaccurate. (OK, maybe not the "genius" part.) Yet the Dilbert image persists. So do jokes like the one about the engineer sentenced to death on the guillotine, who watches the instrument of death malfunction, then tells the operators how to fix it. In this interactive session, we'll show a little empathy for engineers and other analytical folk whose neurological wiring makes them seem different from the rest of humanity. We'll also explore how those with the engineering mindset can consciously adopt behaviours that amplify their value to their teams and organizations - and make their lives easier by positioning themselves for understanding. The analytical mind is particularly valuable when we can turn it off and adopt the perspective of the person we're talking with. Technical professionals are excellent at finding solutions to problems. Unfortunately, searching for the perfect solution to the interesting problem we see can prevent us from seeing other problems that stand in the way of value for others. True collaboration and value creation invite us to see through the lenses of end users and sponsors and help them connect the dots. In this interactive presentation, you will discover: - how to make your ideas meaningful to others by taking their perspective - how shifting your language from "What?" to "So What?" helps people connect your dots - why giving up the need to be smart may be the smartest thing you ever do Join Declan, a professional engineer and developer, and Sue, a communication coach, in a lively discussion of what can happen when engineers and technical professionals shift their mindset from solving problems to creating impact.
Presentation slides from session on empathy and communication between those with the engineering mindset (geek stance) and the rest of the population. Presented 14 November 2016 in Toronto
Isn't It All Just Improv Anyway? Building Successful Relationships in the Wor...Palatine Library
“Isn't It All Just Improv Anyway? Building Successful Relationships in the Workplace and Community”
Anthony Auston, Richard Oberbruner, Susan Strunk
2012 Public Library Association Conference
Thursday, March 15, 2012, 2:00 - 3:15 p.m.
Talk by Sue Johnston and Declan Whelan at Agile & Beyond, Ypsilanti, MI, May 5, 2016
The stereotype of engineers and technical professionals as inarticulate, socially inept geniuses inventing problems to solve is not just unkind. It's inaccurate. (OK, maybe not the "genius" part.) Yet the Dilbert image persists. So do jokes like the one about the engineer sentenced to death on the guillotine, who watches the instrument of death malfunction, then tells the operators how to fix it. In this interactive session, we'll show a little empathy for engineers and other analytical folk whose neurological wiring makes them seem different from the rest of humanity. We'll also explore how those with the engineering mindset can consciously adopt behaviours that amplify their value to their teams and organizations - and make their lives easier by positioning themselves for understanding. The analytical mind is particularly valuable when we can turn it off and adopt the perspective of the person we're talking with. Technical professionals are excellent at finding solutions to problems. Unfortunately, searching for the perfect solution to the interesting problem we see can prevent us from seeing other problems that stand in the way of value for others. True collaboration and value creation invite us to see through the lenses of end users and sponsors and help them connect the dots. In this interactive presentation, you will discover: - how to make your ideas meaningful to others by taking their perspective - how shifting your language from "What?" to "So What?" helps people connect your dots - why giving up the need to be smart may be the smartest thing you ever do Join Declan, a professional engineer and developer, and Sue, a communication coach, in a lively discussion of what can happen when engineers and technical professionals shift their mindset from solving problems to creating impact.
Presentation slides from session on empathy and communication between those with the engineering mindset (geek stance) and the rest of the population. Presented 14 November 2016 in Toronto
Comunication & Storytelling for Product Managers (and anyone else)Christina Wodtke
Half-Day Interactive Workshop
“Get ready to actively participate in your transformation from product manager to product leader”
A product manager rarely has any authority beyond what they can talk people into, thus we need to become really strong communicators. In this half-day interactive workshop, we’ll look at the three kinds of communication: managing up, team communications, and the very important roadshow for getting other groups onboard with your vision. We will use the power of story for formal communication and a combination of techniques from NVC (Harvard’s negotiation project) and the GSB’s “touchy feely” class to make sure your message gets through, and that we are listening effectively.
This special half-day training workshop, with product author and lecturer, Christina Wodtke, is specifically designed for product managers who are looking to really level up their communications skills and who want to use story-telling to effectively communicate with others.
People are driven to accomplish their goals when they’re intrinsically convinced they are doing the right thing.
Convincing is getting your colleagues and your team to buy-in on your vision.
How to Rock a Presentation by Cynthia Hartwig at Two PensCynthia Hartwig
Cynthia Hartwig shares hard won presentation experience gained over 30 years of advertising and business communication pitches in How to Rock a Presentation. Learn how to make blended presentations, get away from being enslaved by PowerPoint, and figure out how to tell stories that make an audience connect with you.
We’ll explore critique as both an activity and an aspect of any communication or collaboration. Attendees will walk away with:
A clearer understanding of critique is and why asking for “feedback” is problematic.
Methods for gathering useful feedback from clients and teammates.
Ideas on how to introduce team members to the idea of critique and get everyone using it.
An understanding of where critique fits within the design processes and how to incorporate it into projects.
The Art of the Retrospective: How to run an awesome retrospective meetingChris Smith
The drive to inspect and adapt is one of the most important aspects of agile software development. A great way to bake this approach into your process is by having regular retrospective meetings that engage and challenge the team to solve their own problems and make things better. However, these meetings can be difficult to run well and drive improvement. In fact, many teams sleepwalk through sessions, treating them as a box-ticking exercise that signals the end of the iteration.
Maybe its time we tried a bit harder to make retrospective meetings work?
In this talk, Chris explains how to put together an awesome sprint retrospective. He discusses the following:
* Why retrospectives can be unpopular
* Structuring the meeting to succeed
* Setting the right tone
* Activities to gather data
* Activities to generate insights
* How to decide what to do
* How to manage retrospective actions
“Faux”cus Groups: Reimagining Groups to Uncover Behavioral Insights in User R...UXPA International
What if there was a way to take advantage of the benefits of group sessions without losing the individual depth of findings of 1:1 sessions?
Over the last 7 years, our team has applied numerous research methods to align with client needs and research goals. Having discovered firsthand that no research method is perfect, the team has created a new approach to group-based research. Inspired by Co-Design, Focus Groups, and Contextual Inquiry, we’ve combined individual activities with group sessions in order to bring to light individual’s experiences, motivations, and ideas without losing the creative aspect of the group dynamic. The approach, Collaborative Experience Mapping, allows participants to provide individual in-depth feedback while avoiding many of the pitfalls of group-based research.
We will present an interactive deep-dive into the nuances of our methodology; explain what we’ve learned throughout our projects and how you can apply it to your own research efforts.
Presentation for the Ottawa Mobile & Social Media Apps group entitled "Working with Cross-Functional Teams", focused on communication, Agile project management - while creating happy teams and great products.
Why iteraters make better leaders, learners and loversMeryl Runion Rose
Iteraters learn by doing. They don't just think things out, they try them out. That gives them a competitive advantage in all areas of life and all aspects of living, learning and loving. From leading to learning to loving, find out what iteraters already know.
We’ve seen this story over and over. Your client’s marketing agency wants you to do something… or you need to talk to them about a problem they are causing, and there is this gap where you don’t know how to get through to them. I’ve been on both sides of this fence. I’d like to help you close the gap with your clients or internally within your organization. We’ll discuss how to build trust, communicate effectively, and follow-through in a way that closes the gap of understanding between marketing and development. Don’t get stuck in games of politics when solid, clear, concise communication will do! Improve your marketing know-how and impress your clients and higher-ups too.
Build a Culture to Encourage Learning, Creativity and CollaborationBizLibrary
Eve Ash will lead you on a simple path to explore the 10 foundational steps to ensure your people love learning, collaborate productively and develop their potential to be creative and innovate. These steps will help you create a learning culture within your organization that allows continual growth and development of your biggest asset: your people.
When your people adopt a growth mindset, there's no limit to the benefits that will positively impact your business.
In this webinar, you'll learn to:
Uncover inner career passion
Switch on personal power
Connect to discovery delight
Find the respect torch
Discuss an idea every day
Develop collaboration strategies
Encourage problem solving
Celebrate shortcuts
Reward creative ideas
Laugh and learn from challenges
Comunication & Storytelling for Product Managers (and anyone else)Christina Wodtke
Half-Day Interactive Workshop
“Get ready to actively participate in your transformation from product manager to product leader”
A product manager rarely has any authority beyond what they can talk people into, thus we need to become really strong communicators. In this half-day interactive workshop, we’ll look at the three kinds of communication: managing up, team communications, and the very important roadshow for getting other groups onboard with your vision. We will use the power of story for formal communication and a combination of techniques from NVC (Harvard’s negotiation project) and the GSB’s “touchy feely” class to make sure your message gets through, and that we are listening effectively.
This special half-day training workshop, with product author and lecturer, Christina Wodtke, is specifically designed for product managers who are looking to really level up their communications skills and who want to use story-telling to effectively communicate with others.
People are driven to accomplish their goals when they’re intrinsically convinced they are doing the right thing.
Convincing is getting your colleagues and your team to buy-in on your vision.
How to Rock a Presentation by Cynthia Hartwig at Two PensCynthia Hartwig
Cynthia Hartwig shares hard won presentation experience gained over 30 years of advertising and business communication pitches in How to Rock a Presentation. Learn how to make blended presentations, get away from being enslaved by PowerPoint, and figure out how to tell stories that make an audience connect with you.
We’ll explore critique as both an activity and an aspect of any communication or collaboration. Attendees will walk away with:
A clearer understanding of critique is and why asking for “feedback” is problematic.
Methods for gathering useful feedback from clients and teammates.
Ideas on how to introduce team members to the idea of critique and get everyone using it.
An understanding of where critique fits within the design processes and how to incorporate it into projects.
The Art of the Retrospective: How to run an awesome retrospective meetingChris Smith
The drive to inspect and adapt is one of the most important aspects of agile software development. A great way to bake this approach into your process is by having regular retrospective meetings that engage and challenge the team to solve their own problems and make things better. However, these meetings can be difficult to run well and drive improvement. In fact, many teams sleepwalk through sessions, treating them as a box-ticking exercise that signals the end of the iteration.
Maybe its time we tried a bit harder to make retrospective meetings work?
In this talk, Chris explains how to put together an awesome sprint retrospective. He discusses the following:
* Why retrospectives can be unpopular
* Structuring the meeting to succeed
* Setting the right tone
* Activities to gather data
* Activities to generate insights
* How to decide what to do
* How to manage retrospective actions
“Faux”cus Groups: Reimagining Groups to Uncover Behavioral Insights in User R...UXPA International
What if there was a way to take advantage of the benefits of group sessions without losing the individual depth of findings of 1:1 sessions?
Over the last 7 years, our team has applied numerous research methods to align with client needs and research goals. Having discovered firsthand that no research method is perfect, the team has created a new approach to group-based research. Inspired by Co-Design, Focus Groups, and Contextual Inquiry, we’ve combined individual activities with group sessions in order to bring to light individual’s experiences, motivations, and ideas without losing the creative aspect of the group dynamic. The approach, Collaborative Experience Mapping, allows participants to provide individual in-depth feedback while avoiding many of the pitfalls of group-based research.
We will present an interactive deep-dive into the nuances of our methodology; explain what we’ve learned throughout our projects and how you can apply it to your own research efforts.
Presentation for the Ottawa Mobile & Social Media Apps group entitled "Working with Cross-Functional Teams", focused on communication, Agile project management - while creating happy teams and great products.
Why iteraters make better leaders, learners and loversMeryl Runion Rose
Iteraters learn by doing. They don't just think things out, they try them out. That gives them a competitive advantage in all areas of life and all aspects of living, learning and loving. From leading to learning to loving, find out what iteraters already know.
We’ve seen this story over and over. Your client’s marketing agency wants you to do something… or you need to talk to them about a problem they are causing, and there is this gap where you don’t know how to get through to them. I’ve been on both sides of this fence. I’d like to help you close the gap with your clients or internally within your organization. We’ll discuss how to build trust, communicate effectively, and follow-through in a way that closes the gap of understanding between marketing and development. Don’t get stuck in games of politics when solid, clear, concise communication will do! Improve your marketing know-how and impress your clients and higher-ups too.
Build a Culture to Encourage Learning, Creativity and CollaborationBizLibrary
Eve Ash will lead you on a simple path to explore the 10 foundational steps to ensure your people love learning, collaborate productively and develop their potential to be creative and innovate. These steps will help you create a learning culture within your organization that allows continual growth and development of your biggest asset: your people.
When your people adopt a growth mindset, there's no limit to the benefits that will positively impact your business.
In this webinar, you'll learn to:
Uncover inner career passion
Switch on personal power
Connect to discovery delight
Find the respect torch
Discuss an idea every day
Develop collaboration strategies
Encourage problem solving
Celebrate shortcuts
Reward creative ideas
Laugh and learn from challenges
this presentation gives basic understanding of What is coaching, Why coaching, Skills required to be a coach, Coaching arc of conversation and basics of coaching models.
In this comprehensive Lead Gen Clinic presentation, I share concepts such as Agile Marketing, Cold Warm and Hot Traffic and how to run effective marketing tests. It all rolls up into a system I use in my business. Enjoy!
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Public Speaking Tips to Help You Be A Strong Leader.pdfPinta Partners
In the realm of effective leadership, a multitude of skills come into play, but one stands out as both crucial and challenging: public speaking.
Public speaking transcends mere eloquence; it serves as the medium through which leaders articulate their vision, inspire action, and foster engagement. For leaders, refining public speaking skills is essential, elevating their ability to influence, persuade, and lead with resolute conviction. Here are some key tips to consider: https://joellandau.com/the-public-speaking-tips-to-help-you-be-a-stronger-leader/
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Senior Project and Engineering Leader Jim Smith.pdf
Focus Group Presentation
1. Welcome!
Thank you for participating. We are very
excited about this program and look forward
to using your valuable feedback to make it
even better.
If you have any questions or concerns during
the presentation please email:
Christian@educateinnovateinspire.com
Enjoy!
3. The Game – Setup and Expectations
The Lands
• Communication Castle
• Positive Prairie
• Buoyant Bay
• Team Tree Forest
• No Follows Hollow
Types of Assessments
• Game Space
• Small Checkpoints
• Comprehensive Checkpoint
Please be sure to
start with audio files
on any slide they
appear.
4. The Game - Directions
Example Space
Simulated Activity for You
6. Communication Castle (Space 13)
• “Thomas Gordon developed the concept of an “I” statement in the
1960s and contrasted these statements to “you” statements, which
shift blame and attributions to the listener. “I” statements enable
speakers to be assertive without making accusations, which can often
make listeners feel defensive. An “I” statement can help a person
become aware of problematic behavior and generally forces the
speaker to take responsibility for his or her own thoughts and feelings
rather than attributing them – sometimes falsely or unfairly – to
someone else.”
Source: http:www.goodtherapy.org/blog/psychpedia/i-message
7. Communication Castle Space 13 Activity
• In your group, share a time when someone failed to use an “I”
statement with you and how to made you feel. Then discuss as a
group what role “I” statements play in fostering positive
communication.
8. Communication Castle Space 13 Activity
Share with the group a time that you failed to use “I” statements and
what was the outcome of the conversation?
• Did it have any impact on your relationship with that person?
• If you could, would you have gone back and approached the
conversation differently?
• Why or why not?
Please complete at: goo.gl/DXj6wS
9. Positive Prairie (Space 1)
• If you speak in negatives, the person has to take an extra mental step
to understand “Don’t do that…you have to think about “that.”
• And then reverse it to do the opposite. A better way is to say. “Do
this.”
• If you can save people a mental step, you’re doing a kind thing.
People are overwhelmed, so avoid adding more friction than you
have to. It is to your benefit to reduce friction because that helps
people give you what you need.
Source: http://www.weskao.com/do-this-versus-dont-do-that/
11. Positive Prairie Activity
• As a team share and discuss, what areas in your organization is there
an increased likelihood or natural tendency to use negatives rather
than affirmative phrasing?
Please Answer at: goo.gl/RDqtMT
12. Buoyant Bay (Space 8)
• What do boundaries for leaders look like at work? They are made up of
two essential things: what you create and what you follow. A “boundary”
is property line. It defines where your property begins and ends. If you
think about your home, on your property, you can define what is going to
happen there, and what is not.
• As a leader in the workplace, you are in charge of the vision, the people
you invite in, what the goals and purposes are going to be, what behavior is
going to be allowed and what isn’t. Leaders build and allow the culture.
You set the agenda, and you make the rules. And what you find there, you
own. It is your creation or your allowances that have made it be. Simply
stated, the leaders’ boundaries define and shape what is going to be and
what isn’t. In the end, as a leader, you are always going to get a
combination of two things: what you create and what you allow.
Source: http://www.boundariesbooks.com/leadership/boundaries-for-leaders-at-workplace/
13. Buoyant Bay Space 8 Activity
• As a team, provide an example of one boundary you would create
and one boundary you ultimately allow.
Please answer at: goo.gl/RsCgtW
14. Team Tree Forest (Space 10)
• At its foundation, the tips for creating a culture of accountability are
S.I.M.P.L.E:
Set expectations
Invite commitment
Measure progress
Provide feedback
Link to consequences
Evaluate effectiveness
• Setting expectations is at the core of creating a culture of accountability. Performance expectations go
beyond the job description. In discussing performance expectations an employee should understand
why the job exists, where it fits in the organization, and how the job’s responsibilities link to
organization and department objectives. The range of performance expectations can be broad but can
generally be broken into two categories:
15. Team Tree Forest (Space 10)
• Results:
• The goods and services produced by an employee often measured by objectives or
standards
• Actions & Behaviors
• The methods and means used to make a product and the behaviors and values
demonstrated during the process. Actions and Behaviors can be measured through
performance dimensions.
• Performance expectations serve as a foundation for communicating about
performance throughout the year. They also serve as the basis for
reviewing employee performance. When you and an employee set clear
expectations about the results that must be achieved and the methods or
approaches needed to achieve them, you establish a path for success.
Source: http://www.lifehack.org/articles/productivity/6-practical-ways-create-culture-accountability.html
Source: http:hr.Berkeley.educ/hr-network/central-guide-managing-hr/managing-hr/managing-successfully/performance-management/planning/expectations
16. Team Tree Forest Space 10 Activity
• As a team, write a performance expectation that could be used to
clearly review an employee’s performance throughout the year.
Please answer at: goo.gl/IZremY
17. No Follows Hollow (Space 5)
• Without conflict, It is not easy for team members to commit and buy-
in to decisions, resulting in an environment where ambiguity prevails.
People will buy into something when their opinions are included in
the decision-making process – for example through debate.
Productive teams make joint and transparent decisions and are
confident that they have the support of each team member. This is
not as much about seeking consensus but making sure everyone is
heard.
18. No Follows Hollow Space 5 Activity
• As a team, create a flowchart that shows a decision making process
that allows people to share their opinions and increase buy in.
Please work on the flowchart at: goo.gl/55mXTp
19. Checkpoint 1
• Communication Castle
• The link below will take you to the question that would be posed to the entire
team.
goo.gl/dhOfal
• Each individual team member would be expected to enter the answer into a web based
program.
• The answers would be projected without names and the team would be expected to use
the skills from spaces to decide which plan would be the best.
20. Checkpoint 2
• Team Tree Forest
• Team buy-in is often an obstacle. In many cases, one person can derail the
best intentions with negative outward communication. The link below will
take you to the question that would be posed to the entire team.
goo.gl/ZhpxuP
• Each individual team member would be expected to enter the answer into a web based
program.
• The answers would be projected without names and the team would be expected to use
the skills from spaces to decide which plan would be the best.
21. Final Checkpoint
• Each “Land” will have the same final checkpoint activity for the teams
to complete:
• Go to goo.gl/FWatc8 to complete the following:
• As a team, work together to create three SMART goals to bring back to the
workplace that are relevant to the content explored up to this point.
S(Specific)
M(Measurable)
A(Agreed Upon)
R(Realistic)
T(Timeframe)