Presentation for the Ottawa Mobile & Social Media Apps group entitled "Working with Cross-Functional Teams", focused on communication, Agile project management - while creating happy teams and great products.
29. Feeling Groups
MAD
Direct, no non-sense
Decisive
GLAD
Dreamer, charismatic
Optimistic
AFRAID
Logical, indirect
Stoic, realist
SAD
“Beat around the bush”
Pessimistic
Direct Communicators
Indirect Communicators
Non-Emotional Based in emotion
34. In order to work with…
MAD
Be direct
Follow-through
GLAD
Be empathetic
Appeal to appearance
AFRAID
Communicate logically
Avoid emotional conflict
SAD
Encourage & support
Read between the lines
Direct Communicators
Indirect Communicators
Non-Emotional Based in emotion
35. It’s not what you said
It’s how you said it.
As you’ll usually hear…
36. MAD
“Prepare this report, the Client
needs it by Friday”
GLAD
“The Client will be so
much happier if this report
is done by Friday”
AFRAID
“This report needs to be done
by Friday or the Client will be
upset”
SAD
“It would really help me out if
you could have this report
ready by Friday”
Direct Communicators
Indirect Communicators
Non-Emotional Based in emotion
“I need this done”
37. Everyone has a profile
Use them to keep everyone (including you) happy.
#3
TAKEAWAY
38. How do I build great products?
Ok, so now my team is happy,
39.
40. Individuals & Interactions Processes & Tools
Working Software Comprehensive Documentation
Customer Collaboration Contract Negotiation
Responding to Change Following a Plan
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The Agile Manifesto