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Leading UP session - SoCraTes Belgium Conference

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Leading UP session: an experience report on how to lead up the organization.

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Leading UP session - SoCraTes Belgium Conference

  1. 1. Leading UP SoCraTes Belgium Conference November 17, 2018 Bernard Vander Beken @jawndotnet
  2. 2. Prime directive "Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.“
  3. 3. But still Things go wrong when working together
  4. 4. But still And a lot is said about leadership DOWN an organization
  5. 5. But still But what about leading UP?
  6. 6. Help! • Frustration + misunderstandings = wasted energy • Can we use this energy in a better way?
  7. 7. Friction Unclear expectations + assumptions Lack of common language Lack of psychological safety
  8. 8. Drama triangle https://commons.wikimedia.org/wiki/File:DramTri.png Image by Cdw1952 https://en.wikipedia.org/wiki/Karpman_drama_triangle
  9. 9. The 7 habits of highly effective people
  10. 10. The 7 habits of highly effective people 1. Be proactive 2. Begin with the end in mind 3. Put first things first 4. Think win-win 5. Seek first to understand, then to be understood 6. Synergize 7. Sharpen the Saw
  11. 11. The 7 habits of highly effective people 1. Be proactive 2. Begin with the end in mind 3. Put first things first 4. Think win-win 5. Seek first to understand, then to be understood 6. Synergize 7. Sharpen the Saw
  12. 12. Seek first to understand
  13. 13. Seek first to understand • Shifting your point of view • Investigate protocol • Core Protocols, GNU GPL, Jim and Michele McCarthy • Clean Language • Non Violent Communication
  14. 14. The 7 habits of highly effective people 1. Be proactive 2. Begin with the end in mind 3. Put first things first 4. Think win-win 5. Seek first to understand, then to be understood 6. Synergize 7. Sharpen the Saw
  15. 15. Habit 1: be proactive The Circle of Concern is the area that we care about. Images: https://sivers.org/circles
  16. 16. Habit 1: be proactive The Circle of Influence is the area that we have control over.
  17. 17. Habit 1: be proactive Working within the Circle of Concern can make it grow.
  18. 18. Turn the Ship Around Book Audiobook Giving people control in an extreme environment
  19. 19. Ladder of Leadership Introduce a common language
  20. 20. Role playing game Simulation Ladderofleadership.com
  21. 21. Extreme Ownership Book Audiobook Author’s podcast: jockopodcast.com
  22. 22. Principle: leading up the chain “If your boss isn’t making a decision in a timely manner or providing necessary support for you and your team, don’t blame the boss.”
  23. 23. Principle: leading up the chain “First, blame yourself. Examine what you can do to better convey the critical information for decisions to be made and support allocated.”
  24. 24. Principle: leading up the chain “Leading up the chain takes much more savvy and skill than leading down the chain”
  25. 25. Thanks

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