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Uploaded byDr. Tathagat Varma
Lean Kanban to Lean Business
The document describes the evolution of a company's process for managing customer bug reports and software maintenance releases. Originally, bugs were prioritized and addressed through periodic service packs. This led to long wait times for fixes and an inability to address urgent issues. A new process was introduced with a dedicated team and weekly cumulative hot fixes. This improved collaboration, reduced lead times, and allowed for continuous deployment of fixes. Metrics show the new process improved the number of bugs addressed, homes assigned, and total bugs open over time.
