Knowledge Management Australia 2016

#kmaus
over 2000 tweets every year for the last four years,
w w w. k m a u s t r a l i a . c o m
Innovation (Strategy and Discovery)
Agile KM
Manage Change
Collaboration
Working Out Loud
Embedding KM
Storytelling
Measuring & Creating Value
Gaining Buy-In
Program-based KM
The Barriers of KM
Tools and Tech Enablers
Global KM
Enterprise Social Networks
The Future of KM
Current Partners
Knowledge Management
Australia 2016
NASA – USA
Irish Defence Force - Ireland
Australian Renewable Energy Agency
Singapore Power
Dreamworks – USA
(former Head of Training, via video interview)
BUPA
Telstra
Unispace
Social Media Navigator
University of Wollongong
Australian Health Services
Research Institute
AcKnowledge Consulting
Anecdote
Intelligent Answers
Goodman
Department of Human Services
Xero
Melbourne University
The Leaders for KM Australia 2016 who will deliver
Case Studies, Innovative Practical Strategies and Processes:
2-4 August 2016, Rydges Melbourne
Two-Day Connected Congress
Two Preparatory Pre-Congress workshops
Two Advanced Pre-Congress workshops
Two Government Based Pre-Congress workshops
One KM Clinic
Two World Cafes
The Topics
Educational Partner

This year’s congress is about not just building the bridge, but all the steps that it takes to build, maintain
and ensure that people know it’s there to cross and how to cross it, by addressing the enablers for a
more cohesive delivery of business objectives, highlight opportunities for innovation, and illustrate how
you can gain a competitive edge by encouraging business units to share knowledge and information
more effectively throughout the enterprise.
Our expert panel of speakers will share successful strategies, case studies and initiatives that have
made a difference in their organisations.
KM Australia 2016 will allow you to:
8 Hear practical presentations from renowned international and Australian knowledge
management experts
8 Involve yourself in interactive exercises and debates
8 Listen to practitioner case studies and be equipped with real life examples and
strategies
8 Participate in a range of networking, interaction and discussion opportunities in the
unique conversational format
Morning Workshops
Workshop A: We Don’t Dare Forget How to Stick a Landing on Mars
Facilitated by: David Oberhettinger, Chief Knowledge Officer (CKO), NASA/Caltech Jet Propulsion Laboratory
Arthur Shelley, Intelligent Answers
Workshop B: How to Change your Culture in 10 days: An Agile / Lean Knowledge Management Case Study Led
Blueprint
Facilitated by: Geri Overberg, Capability Manager, Automation, Telstra Service Operations
Shane Dwyer, GM Automation Technologies, Automation, Telstra Service Operations
Kim Dalzell, Information Manager, Automation, Telstra Service Operations
Workshop C: A Blueprint to KM Sustainability
Facilitated by: Michelle Lambert, Director, Social Media Navigator
Brigid Costello, Assistant Director, Department of Human Services
Afternoon Workshops
Workshop D: Senior Leadership Engagement and Change Management in a Large KM project
Facilitated by: Major Barry Byrne, Chief Information and Knowledge Management Officer, Irish Defence Forces
(his team was recently awarded IT professionals of the year and Intellectual and Knowledge Management
programme of the year)
Workshop E: KNOWledge SUCCESSion: An assembled “How To” gained from Dreamworks, NASA, Arup and others
in creating sustained superior performance through knowledge co-creation
Facilitated by: Arthur Shelley, Intelligent Answers & Dreamworks(former Head of Training, via video interview)
Workshop F: The Innovation Conversation: All of Us are Smarter than Any of Us
Facilitated by: Keith De La Rue, Principal Consultant, AcKnowledge Consulting
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Knowledge Management Australia 2016
Pre-Congress Workshops: 2 August 2016
About our Educational Partner
School of Information Studies at Charles Sturt University is the leading provider of distance edu-
cation for the information industries, and has been educating and researching in the Informa-
tion & Library Studies field for 40 years. Today, well over half of Australia’s ILS students study at
CSU and the teaching staff are world-renowned experts in their respective fields, maintaining
strong links with the profession both nationally and internationally. Students opt to specialise
in the areas of Information & Knowledge Management or Information Architecture to gain
professional skills of working with real clients and live scenarios on practical assignments in a
variety of settings. The I&KM specialization has specifically been designed for aspiring Informa-
tion Professionals who wish to gain skills beyond the regular information processing work. Ob-
jective is to produce graduates who understand people, processes, innovations and trends,
and can combine this understanding with technology to create, share and use knowledge.

DAY One of Congress - Wednesday, 3 August 2016
8.30 Registration and refreshments
9.00 Chairperson’s opening remarks –
Felicity McNish, Global Knowledge Manager, Unispace

9.15 International Keynote:
Had Queen Isabella Launched Robotic Ships: NASA Adventures in KM
David Oberhettinger, Chief Knowledge Officer (CKO),
NASA/Caltech Jet Propulsion Laboratory*
* JPL is the world’s premier center for the robotic exploration of deep space. It currently has 47
spacecraft in development or operations, including three Mars rovers and Voyager 1 operating
beyond the solar system in interstellar space

10.00 Embracing the Power of Complexity in KM
Organisations expend substantial resources attempting to bring order to situations
viewed as disordered and out of control. While there are many cases where this is
appropriate, there are also complex organisational environments where these efforts are
a waste of time and resources, as well as often being detrimental to productivity and
innovation. The uncertainties and ambiguities of complex situation feature conflicting
requirements where solving one part of a problem may result in problems in other areas
This session delves into the practical application of concepts from complexity theory
to KM programs leading to cost-effective and constructive outcomes. These KM
programs follow the Build phase of the Australian KM Standard using organic, bottom-up
techniques that allow solutions to emerge by empowering frontline employees to use
their own knowledge to make significant decisions and allowing safe-fail of experimental
innovations. Consultants who advise this approach often report resistance from
traditional managers, citing lack of appreciation, imagination and courage to balance
risks, relax control, devolve responsibility and build a culture of trust. Overcoming this
resistance is a key element of complex KM programs.
Through real-world examples, this session will cover the following topics:
• Identifying which situations and problems are indeed complex and are best
treated as such
• The range of techniques and capabilities required to realise the benefits of
embracing complexity
• Ways of estimating risk and demonstrating the potential rewards when
embracing complexity.
Dr Helen Hasan, Associate Professor, Information Systems, AHSRI, Faculty of Business,
University of Wollongong
Delegates will learn to recognise situations which should be treated as inherently
complex and appreciate the possibilities that these situations offer for productive,
innovative and sustainable organisational outcomes. They will explore the capabilities
needed to run KM programs using approaches and techniques based on concepts from
complexity theory and be able to demonstrate their benefits to leaders of conservative
and sceptical organisations.

10.45 Morning refreshments and networking #kmaus
11.15 “What? - you want me to store my documents on a website!?” - Successfully moving a global business from
shared drives to a SharePoint-based KM platform - A Case Study
An insight into a 4 year journey to move a global company away from shared drives to a corporate KM
solution, achieving an adoption rate above 90% in the process.
In the session, we’ll cover:
* Some of the key hurdles (and how they were overcome)
* The challenges of educating a business about the importance of KM
* Getting Senior Management buy-in for your KM initiative
What you’ll learn:
* Tips for embedding KM in your organisation
* How to get high adoption for KM initiatives
* Implementation pitfalls to avoid
Chris Mullan, Regional Knowledge Manager APAC, Goodman
Goodman is an ASX-listed integrated commercial and industrial property group that owns, develops and manages $32.4
billion dollars of real estate including warehouses, large scale logistics, facilities, business parks and offices globally. It has
over 1000 staff based in 16 countries.
12.00 Designing for amazing customer experience – the role of KM in a customer driven strategy
Which will include:
• Our story of KM within Health Insurance
• Bringing the audience into KM and
• Bringing the KM team out
The audience will learn how we’re using resource planning, agile, lean thinking, human
centred design and the net promoter score to uplift the knowledge capability of our people and contribute
to customer experience
Sharon Hayward Stewart, Knowledge Services Manager, Customer Service / Design and Innovation
Within Australia Bupa has 5 million customers across all our business units and 16,000 employees. Globally we’ve 29 million
customers across 190 countries and almost 80,000 employees.
12.45 Networking lunch (Please let us know of any dietary requirements two weeks prior to congress)

1.45 Here’s What We Know So Far - World Cafe led by:
Michelle Lambert, Director, Change Management Toolbox and Social Media Navigator

There will be several topic tables in the conference room each headed by an expert/ thought leader/
practitioner within the topic. You will have the choice to move around the room and topic tables as you
wish, or you can lead one of the tables.
At the beginning of the congress you can volunteer to lead any one of the below topics for the World Cafe
tables. The leaders will be determined at the end of the day.
A record of café conversations will be collated and distributed post congress.
Social Media and Collaboration
Working Out Loud
Content and Information Management
Change Management
Process

3.00 Afternoon refreshments and networking #kmaus
3.30 So what is Working Out Loud? - Melbourne University Case Studies
John Stepper of the Working Out Loud movement says that WOL helps people become more effective,
more connective and happier – a big claim.
So what is Working Out Loud and why is it being adopted by so many organisations, both big and small?
Can WOL’s effectiveness be measured, for the organisation and for the individual? Does it really enhance
staff engagement?
In this session we will bring WOL into focus and take delegates on a tour of the WOL world. In addition, we
will explore the DIY WOL model implemented recently by staff at the University of Melbourne and learn from
their experience of implementing and participating in WOL circles across a large and complex organisation.
An interactive session which will enable delegates to explore how they might adopt WOL personally or in a
variety of organisational settings.
Margaret Louise Ruwoldt, Manager, Service Performance and Planning (Academic Services),
The University of Melbourne
Mark Brodsky, Digital Lead Academic, Chancellery, The University of Melbourne
Mary-Louise Huppatz, Manager, Strategy and Planning, Melbourne Graduate School of Education,
The University of Melbourne
4.15 Best of the Best
Hoyt and Arthur will briefly share insights from their experiences of knowledge initiatives from Dreamworks
and other leading organisations to start a conversation about benefits, risks and barriers to these ideas.
The audience will quickly engage in interactive dialogue at tables and share their insights on whether they
think ideas from knowledge-based organisations could work in their own environment. Together we will
collectively build a bridge to enable participants to traverse the barriers to knowledge flow and optimise
benefits.
Dr Arthur Shelley, Founder Intelligent Answers
Hoyt Ng, former Head of Training and Curriculum at DreamWorks Animation(via video interview)

Hoyt Ng enjoyed 12 years at DreamWorks Animation in their education department. As Head of Training
and Curriculum Development, he oversaw the learning and development curriculum at all four studios - San
Francisco, Los Angeles, Bangalore and Shanghai. He was responsible for the creative and technical growth
of the artists, engineers and production staff who made over 20 animated films. Previous to DreamWorks he
worked in film, games and television; always at the intersection of the arts and technology. He is continuing
to assist DreamWorks to bridge their knowledge transfer into new studios and also coaching at UC Berkeley’s
Haas School of Business MBA program, and now engages as a coach at UC Berkley MBA program.
5..00 End of Day 1 and ISO KM Standards Meeting (All invited): an update on KM Standards

DAY TWO of Congress - Thursday, 4 August 2016
8.30 Registration and refreshments
9.00 Chairperson’s opening remarks –
Felicity McNish, Global Knowledge Manager, Unispace

9.15 International Keynote: IKON – Using SharePoint 2013 as a complete EDRMS, Intranet and Knowledge
Management Solution for a 9,000+ Organisation
This talk covers the case study of IKON, (Information and Knowledge ONline) a multi award winning KM
Programme in the Irish Defence Forces.
The talk covers the academic research behind the project, senior leadership engagement, user adoption,
change management, information architecture and enterprise social to name but a few of the topics of this
highly engaging talk by Major Barry Byrne, project and programme lead for IKON.
• Academic research backing up decisions made guiding project
• Senior leadership engagement/change management
• Enterprise social for knowledge management
Major Barry Byrne, Chief Information and Knowledge Management Officer, Irish Defence Forces
Barry is leading an internationally acclaimed KM programme developing policies, procedures and
technological solutions to improve Information and Knowledge Management in the Irish Defence Forces.
This project grew out of years of academic and empirical research conducted for his master’s thesis.
The technical platform, delivered through SharePoint 2013 provides full EDRMS capabilities, enterprise
social, innovative knowledge management solutions, and has been recognised by international military
and corporate organisations. The project team were recently awarded IT professionals of the year and
Intellectual and Knowledge Management programme of the year.
Barry has served in a variety of roles in overseas missions; Logistics in Liberia in 2006, chief ICT officer in 2007 in
Lebanon and civil-military coordination and operations officer in the Democratic Republic of the Congo in
2011.

10.00 KM Clinic: Disperse Organisational Buy-in
The clinics have been developed for KM Australia, where current real world issues are presented, then
delegates and two KM Advisors develope solutions for the issues.
This unique discussion will present a case study on the current KM environment within the Australian
Renewable Energy Agency and the need to create an enterprise wide knowledge management buy-in,
starting from the inside out.
• First fifteen minutes: Case Study Presentation from ARENA
• Second fifteen minutes: Table solution development
• Third thirty minutes: Interactive discussion on the solutions via room discussion led by KM Experts
Damir Ivkovic, Knowledge Manager, Australian Renewable Energy Agency

Solution Advisors:
David Oberhettinger, Chief Knowledge Officer (CKO), NASA/Caltech Jet Propulsion Laboratory
Arthur Shelley, Intelligent Answers, Founder: The Organizational Zoo Ambassadors Network

10.45 Morning refreshments and networking #kmaus
11.15 A Journey in Building Scalable Customer Centric Self Service and Support Content
This case study will take you through the process of how Xero discovered what was needed to change, their
wins and losses, and how they are moving Xero’s self service and support knowledge from being product
centric and centrally managed, to being customer centric and collectively created and managed

This session will demonstrate:
• What are the self service and support knowledge needs of a hyper growth organisation
• The world of self service - what makes help content work
• Lessons learned from the project (currently underway)
Airdre Knox, Strategic Knowledge Manager, Xero
Xero is a hyper growth company. It is rapidly growing its customer base, marketplace and product globally.
To tackle Xero’s scalability needs, an automation program of work was established in 2015. The estimated
speed and size of growth dictated the need to streamline and automate Xero’s operations. This included
looking at the role of knowledge, in particular how it enables customers and the role it plays in driving down
cost to serve, whilst improving customer and staff satisfaction.

12.00 Conveying Big Data Insights with Stories
Big data holds out a promise of tantalising insights that will help leaders grab new opportunities. Regardless
of how good the analysis might be there’s still is point where the insight is shared with a decision maker so
they can take action. Transferring the insight can be done so they just get it or they can easily bury the lead.
This session describes how story techniques can ensure the message is received loud and clear.
• An insight is when we unexpectedly come to a better story. How to find this story in the analysis
• How to share this better story with a decision maker so they can act
• Sometimes the insight is up against the prevailing and powerful story of the day. How to dislodge
the existing story with the new story
Delegates will learn how to convey insights derived from analysis and share them with decision makers so
they can take action, all using story base techniques.
Shawn Callahan, Founder, Anecdote
Shawn Callahan is the author of *Putting Stories to Work* and the Founder at Anecdote, the world’s largest
business storytelling company.

1.00 Networking lunch (Please let us know of any dietary requirements two weeks prior to congress)
2.00 A World Café and Walkabout – OPEN Interactive
Michelle Lambert, Director, Change Management Toolbox and Social Media Navigator

A new selection of topics for Day Two, or you can choose to continue on a topic from Day One.
A record of café notes will be collated and distributed post congress.
Topics for Day Two
Story Telling
Community and Knowledge
Collaboration
Resistance to KM and Creating Value
Gamification

3.00 Afternoon refreshments and networking #kmaus
3.30 Why are Enterprise Social Efforts Failing? A Lessons Learned Presentation
Organisations worldwide recognise the potential of a collaborative enterprise, so why do so many stumble
and fall at all stages in bringing it to fruition?
Andy will share insight into his professional approach to building a collaborative and social organisation and
will share his approach to:
• Learning from the past and apply it to the present
• Gaining Buy-In and why it is so difficult
• The start is crucial to success, how to make a succesfull beginning
• How to nurture and advance social efforts
Andy Lavender, Information Governance and Strategy Leader
4.15 Knowledge Management in Singapore Power
Singapore Power (SP) Group, a leading energy utility company in the Asia Pacific, embarked on a
knowledge transformation journey, to have their own online company-wide community for employees to
share and learn from each other. With the launch of the KM system, SP employees have an online platform
to enable relevant knowledge to be retained and made easily accessible. Within the system, employees
are also able to network, discuss work-related issues and share best practices.
• Social
• Communities
• Knowledge Management Process (Before Action Process)
Delegates will take away key learnings in the new edge in knowledge management for the digital
workplace and how projects went from idea to reality
Kim Hai NEO, Head, Knowledge Management Centre, Singapore Power Engineering Board
Prior to joining Singapore Power, he led the Knowledge Management Solution Centre at DSTA, and
the Knowledge Management Office at Mindef. His passion is in adopting an intra-preneur mindset in
transforming the workplace, enabling knowledge worker in learning to learn and learning through doing.
Singapore Power Group (SP) is a leading energy utility group in the Asia Pacific. It owns and operates
electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling
businesses in Singapore and China.
More than 1.4 million industrial, commercial and residential customers in Singapore benefit from SP’s world-
class transmission, distribution and market support services.
5.00 End of Congress

We Don’t Dare Forget How to Stick a Landing on Mars

The context of managing critical knowledge at JPL and NASA. (JPL capabilities are used
as an example of “extreme knowledge.” Like the knowledge of how to make structural
concrete was lost for 1000 years, until the year 1414, humankind can easily forget how
to land on Mars)”
Registration: 8.30 am
Workshop time: 9.00 am - 12.00pm
Facilitators: David Oberhettinger, Chief Knowledge Officer (CKO), NASA/Caltech Jet Propulsion Laboratory
Dr. Arthur Shelley, Intelligent Answers, Founder: The Organizational Zoo Ambassadors Network
Author: The Organizational Zoo & Being a Successful Knowledge Leader
About the Breakout Workshop:
Through this highly unique breakoutworkshop, participants will break-out into groups and learn:
Strategic Planning: The deliberate approach vs. the emergent approach
Breakout: Which approach is used (or would work best) at your company, and why?
Find out what we know: How do you determine what knowledge is truly critical for capture, retention, and sharing?
Breakout: What knowledge at your company is key to retaining your most essential capabilities?
Gap analysis: How do you determine where the gaps exist in effective knowledge capture?
Breakout: Report on what your company is doing to husband intellectual capital; list three possible gaps where your
company is not capturing key knowledge effectively.
Seek to “make better use of what we know:” What processes, technology, organizational structures, and specific
action items might be effective in improving the retention and sharing of intellectual capital.
Breakout: Brainstorm other activities that might work at your workplace
A
About your workshop leader:
David is responsible for implementing a knowledge management program to identify, capture, and distribute critical JPL
technical know-how for leverage, reuse, and transfer across JPL and NASA. See http://ocko.jpl.nasa.gov
His additional responsibilities within the JPL Office of the Chief Engineer include assuring engineering excellence in the
design, test, and operation of robotic interplanetary spacecraft and planetary probes.
The NASA/Caltech Jet Propulsion Laboratory (JPL), a division of the California Institute of Technology (Caltech), is the lead
NASA field center for the robotic exploration of deep space. JPL presently has 47 spaceflight missions in development or op-
erations, including two rovers presently on Mars and Voyager 1— which has left the solar system. Achieving success with our
very complex and expensive, often one-of-a-kind, spaceflight missions requires that “JPL make good use of what it knows”.
Dr Arthur Shelley is a capability development and knowledge strategy consultant with over 30 years professional
experience. He has held a variety of roles including Global Knowledge Director in a multinational corporation and manager
of international projects in Australia, Europe, Asia and USA. Arthur is awarded tertiary educator, including a 2014 Australian
Office of Learning and Teaching citation for “outstanding contributions to student learning”. He facilitates creative
workshops as well as F2F, blended and virtual courses on Knowledge Driven Performance and Project Leadership in RMIT
University’s MBA and Master of Project Management programs and Knowledge Management
through Open Universities Australia. Author two books: Being a Successful Knowledge Leader
and The Organizational Zoo, several book chapters, articles journals and has a regular blog
providing insights from his metaphor and behaviour research.
More at www.organizationalzoo.com
Material Take-Away: ALL delegates also receive:
* Copies of semi-annual JPL KM Newsletter (as a tool to encourage KM champions
among the rank-and-file); lesson learned template
* The Organizational Zoo: A Survival Guide to Work Place Behavior
* A set of Zoo Character Cards

B How to Change your Culture in 10 days: An Agile / Lean Knowledge Management
Case Study Led Blueprint

Facilitators: Geri Overberg, Capability Manager, Automation, Telstra Service Operations
Shane Dwyer, GM Automation Technologies, Automation, Telstra Service Operations
Kim Dalzell, Information Manager, Automation, Telstra Service Operations
What do a Firetruck, Drone and Smoke Flares have to do with Automation?
Telstra’s Automation group is dramatically changing how they do what they do – to Automate with even more agility and speed than they have
done before, and embed Knowledge Management into everything they do.
Telstra Automation’s transformation journey started in August 2015, with a change from traditional development methods to Agile/Lean delivery.
As part of this journey, the Automation group shook things up in December, and undertook something completely new – an Automation Mara-
thon AKA an ‘Automathon’. This event was intended to disrupt the normal ways of working, and involve all employees and contractors in a two
day innovation and creation marathon. And there were no rules – participants could pitch and create anything they saw fit and collaborate across
normal team boundaries.
The measure of success for this event was employee health; our aim was to have people so engaged that they would go home and talk about it.
And the outcome was explosive. Literally! There was an explosion of orange, innovation, creativity, development of ideas, food and fun. Some
participants were so passionate about making their ideas seem real-life that they bought in some serious toys: a drone and a firetruck (complete
with smoke flares).
Our teams generated great ideas that will be carried forward into the Program of Work: a proof of concept to Automate different parts of the
development process; a 24/7 portal to our other offices to ensure better face-to-face collaboration; the drone group were exploring ways to provide
context to service delivery staff when supporting disasters.
Come to the workshop and learn about the key elements and approach the Telstra Automation group used to transform their culture including in
the space of 10 days, and on very limited budget, and see how you could do the same for your business.
Shane Dwyer: With international leadership experience in Digital Media, Shane has built his reputation around helping technology teams
reenergise and rewrite their delivery playbooks. He has worked for world class organisations, including BSKYB, ITV, BBC, Medibank and
Telstra.
Shane is currently leading Telstra Automation’s ‘Better Ways of Working’ program and is utilising scaled Agile, Lean principles and a touch of
creative flare to accelerate delivery of value to its customers.
Shane has recently moved to the Mornington Peninsula where he has successfully weened his 3 young children off their iPads and
reacquainted them with nature.
Geri Overberg: With over 16 years’ experience driving company-wide knowledge management solutions and creating compelling solutions
with high user adoption, Geri has developed a reputation as an influential and persuasive change agent by creating vision, and enthusing
people to embrace change. Geri is now focussed on building capability and leading cultural change in an agile, DevOps environment for
Telstra’s Automation group. Always there to focus on the human side, where else better to do this than in a highly technical Automation
environment?
When Geri isn’t trying to understand technical acronyms, she is honing her ‘native vs weed’ identification skills to maintain her 5 acres of
Australian bush that she shares with her family.
About your workshop leaders:
Kim Dalzell: With a background in Human Resources across a number of industries including Government, Professional Services and
Telecommunications and having worked in New Zealand, the United Kingdom and Australia, Kim has a strong focus on engagement and
change. After a recent move into Knowledge Management, Kim is now focussed on embedding a knowledge sharing culture within TSO
with a strong focus on the people aspect of KM.

C A Blueprint to KM Sustainability

Facilitators: Michelle Lambert, Director, Social Media Navigator
About the workshop:
Take a design approach to your KM program including strategy, approach, initiatives, change and sustainability.
Join two of Australia’s leading KM practitioners as they share their experience in designing successful KM programs and approaches.
The workshop will have shared experiences as well as a hands-on component looking at and working through your particular challenges.
It will focus on specific areas including:
• Knowledge Strategy
• Managing Change
• Knowledge Retention
• Embedding KM Practices
• Topic to be identified by the attendees based on need

Michelle Lambert has a diverse background, including significant experience in senior roles in
Corporate, Public Sector and founding and building a successful Roundtable across the industry to
facilitate peer learning to deliver practical results to the member organisations. She works with organisations where she
believes that social productivity achieved through new business tools enables leaders to be more informed to make better
business decisions, their people are more
connected, engaged and resilient in a constantly changing environment all working towards the same business goals.

Major Barry Byrne is Chief Information and Knowledge Management Officer for the Irish Defence Forces, Head-
quartered in Dublin.
Barry is leading an internationally acclaimed KM programme developing policies, procedures and technological
solutions to improve Information and Knowledge Management in the Irish Defence Forces. This project grew
out of years of academic and empirical research conducted for his master’s thesis. The technical platform,
delivered through SharePoint 2013 provides full EDRMS capabilities, enterprise social, innovative knowledge
management solutions, and has been recognised by international military and corporate organisations. The
project team were recently awarded IT professionals of the year and Intellectual and Knowledge Management
programme of the year.
Barry has served in a variety of roles in overseas missions; Logistics in Liberia in 2006, chief ICT officer in 2007 in Lebanon and
civil-military coordination and operations officer in the Democratic Republic of the Congo in 2011.
Irish Defence Forces
With an approved strength of 9,500 people, the Defence Forces Ireland is organised on conventional military lines. It is structured
with Defence Forces Headquarters (DFHQ), two infantry brigades, a DF Training Centre, Air Corps and Naval Service distributed
across 16 installations nationwide and on two major peacekeeping missions overseas in Lebanon and Syria (UNIFIL and UNDOF).
The Communications Information Services (CIS) corps, headquartered in DFHQ is responsible for all matters relating to Informa-
tion and Communications Technology (ICT) nature, both on island and on any overseas deployments.
D Senior Leadership Engagement and Change Management in a Large
KM project

Registration: 12.30 pm
Workshop time: 1.00 pm - 4.00pm
Facilitator: Major Barry Byrne, Chief Information and Knowledge Management Officer, Irish Defence Forces
About the workshop:
This workshop relates to the case study of IKON, (Information and Knowledge ONline) a multi award winning KM
Programme in the Irish Defence Forces.
The workshop covers senior leadership engagement, user adoption and change management.
Participants will be brought through the examples used in the IKON programme and undertake their own exercises
to explore the best methods of change management, stakeholder engagement and the use of enterprise social to
communicate with your user base and share knowledge.

E KNOWledge SUCCESSion: An assembled “How To” gained from Dreamworks,
NASA, Arup and others in creating sustained superior performance through
knowledge co-creation

Facilitators: Dr. Arthur Shelley, Intelligent Answers
Founder: The Organizational Zoo Ambassadors Network
Author: The Organizational Zoo & Being a Successful Knowledge Leader
and via video inteview Hoyt Ng, former Head of Training and Curriculum at
DreamWorks Animation
About the workshop:
Participants will engage in unique interactive activities to explore how knowledge can be co-created in the context of
your own organisation, informed by successes in leading organisations. We will co-create insights to adapt existing
knowledge to create new insights for complex changing situations. Participants can share their own contexts as part
of the interactions to get specific advice on how to approach their challenges and reduce their barriers to progress
for knowledge initiatives.
After this masterclass participants will be able to:
• Apply ideas from leading organisations to increase team creativity and collaboration and reduce risk and
conflict
• Build trust and understanding of differences in perspectives and adapt accordingly
• Improve performance and influence for success in delivering desired outcomes form knowledge initiatives
• Enhance capability and confidence to effectively identify and explore cultural diversity to stimulate
knowledge co-creation
Participants will experience activities they will be able to confidently facilitate in their own organisation to build
bridges and enhance the performance of their own knowledge initiatives.
Dr Arthur Shelley is a capability development and knowledge strategy consultant with over 30 years professional
experience. He has held a variety of roles including Global Knowledge Director in a multinational corporation and manager
of international projects in Australia, Europe, Asia and USA. Arthur is awarded tertiary educator, including a 2014 Australian
Office of Learning and Teaching citation for “outstanding contributions to student learning”.
He facilitates creative
workshops as well as F2F, blended and virtual courses on Knowledge Driven Performance and
Project Leadership in RMIT University’s MBA and Master of Project Management programs and
Knowledge Management through Open Universities Australia. Author two books: Being a Suc-
cessful Knowledge Leader and The Organizational Zoo, several book chapters, articles journals
and has a regular blog providing insights from his metaphor and behaviour research.
More at www.organizationalzoo.com
Hoyt Ng enjoyed 12 years at DreamWorks Animation in their education department. As Head of Training and Curriculum Devel-
opment, he oversaw the learning and development curriculum at all four studios - San Francisco, Los Angeles, Bangalore and
Shanghai. He was responsible for the creative and technical growth of the artists, engineers and production staff who made over
20 animated films. Previous to DreamWorks he worked in film, games and television; always at the intersection of the arts and
technology. He is continuing to assist DreamWorks to bridge their knowledge transfer into new studios and also coaching at UC
Berkeley’s Haas School of Business MBA program.
Material Take-Away: ALL delegates also receive:
* The Organizational Zoo: A Survival Guide to Work Place Behavior
* A set of Zoo Character Cards

F The Innovation Conversation: All of Us are Smarter than Any of Us

Facilitator: Keith De La Rue, Principal Consultant, AcKnowledge Consulting
About the workshop:
Research has shown that conversation is important for improving innovation and collaboration.
It has also been found that conversation improves group and individual performance, intelligence
and knowledge sharing. This practical workshop will address some of the principles of innovation
and how conversational techniques can be harnessed to improve business outcomes. You will also
practice effective conversational techniques.
Come to this interactive workshop to learn about:
• The five rules for more innovative conversations
• How conversations increase collective intelligence
• Improving innovation and group performance
• Techniques for creating meaningful conversations
• The importance of social media and online conversations
Keith De La Rue is Principal Consultant at AcKnowledge Consulting, Melbourne, and has worked as both a practitioner
and educator in Knowledge Management for 16 years. He was rated within the top 100 global influencers in Knowledge
Management in 2013, and worked in a high-profile KM program at Telstra for eight years. He is also an organiser for the
Melbourne Knowledge Management Leadership Forum.
Keith has a passion for seeing organisations improve their perfor-
mance through the application of conversational knowledge sharing
techniques. He has been a regular speaker and workshop facilitator
at conferences in Australia, Asia and the UK since 2004, and has also
contributed to a number of books, journals and magazines.

Phone: +61 1300 550 662
Fax: Send the completed registration form to +61 1300 550 663
Email: aga@arkgroupasia.com
Web: www.arkgroupaustralia.com.au
Post: Send the completed registration form to Ark Group Australia Pty Ltd,
Unit 2, 69 Carlton Crescent, NSW 2130
To sponsor and exhibit at
KM Australia, contact
the Sponsorship Manager
Phone 1300 550 662 or email
aga@arkgroupasia.com
SO-web
Bookings can be submitted at any stage prior to the1.
event, subject to availability. A limited allocation is being
held and booking early is therefore recommended. In
the event of the booking not being accepted by Ark
Group Australia the total amount will be refunded.
Payment must be received in full prior to the course.2.
All speakers are correct at the time of printing, but are3.
subject to variation without notice.
If the delegate cancels after the booking has been4.
accepted, the delegate will be liable to the following
cancellation charges:
Cancellations notified over 45 days prior to the eventƒƒ
will not incur a cancellation fee.
In the event of a cancellation being between 45 andƒƒ
30 days prior to the event, a 20% cancellation fee
will be charged.
For cancellations received less than 30 days prior toƒƒ
the event, the full delegate rate must be paid and no
refunds will be available.
All bookings submitted by e-mail, fax, or over the5.
telephone are subject to these booking conditions.
All cancellations must be received in writing.6.
Ark Group Australia will not be held liable for7.
circumstances beyond their control which lead to the
cancellation or variation of the programme.
All bookings, whether Australian or overseas will be8.
charged Australian GST at the prevailing rate at the
time of booking.
Delegates are responsible for their own travel,9.
accommodation and visa requirements.
We occasionally allow reputable companies to mail details of products we feel may be of interest.
If you do not wish to receive this service, please tick this box q
Please note: Payment must be received in full prior to the event to guarantee your place
o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd)
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Congress
pleasetick
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Workshops(selectA/B/C/D/E/F)
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Half Day Post-Congress Workshops
Workshop A $695 + GST = $764.50
Workshop B $695 + GST = $764.50
Workshop C $695 + GST = $764.50
Workshop D $695 + GST = $764.50
Workshop E $695 + GST = $764.50
Workshop F $695 + GST = $764.50
Congress
Standard
Early Bird (exp: 24/06/16)
Member (exp: 24/06/16) The member discount is available to members
from our supporting organisations listed at
www.kmaustralia.com
$1795 + GST = $1974.50
$1445 + GST = $1589.50
$2595 + GST = $2854.50
EVENT VENUE DETAILS
Conference/ venue
Preferential rates are available at
the Rydges Melbourne.
Please contact the hotel directly to
make your reservation,
quoting ‘Ark Group Australia’ as
your reference.
Rydges Melbourne
186 Exhibition Street
Melbourne
Phone: 03 9662 0511
www.rydges.com/melbourne
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2-4 August 2016, Rydges Melbourne

Knowledge Management Australia 2016

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Knowledge Management Australia 2016