The document discusses the rise of social learning across enterprises. It argues that the nature of communication has changed from one-to-one to many-to-many. Also, workforces have changed with older workers retiring and younger workers having different expectations. Traditional training methods are ineffective. Social learning uses social media and user-generated content to improve learning in a more informal way. The document presents three models for implementing social learning and discusses benefits like increased scale, throughput, and sharing of expertise.

1. Embracing Social Learning Across the Enterprise David Wilkins Senior Director, Social Learning Solutions Mzinga [email_address] @dwilkinsnh on Twitter dwilkinsnh on Facebook, AIM, LinkedIn etc…

2. Agenda Why Social Learning? What Is Social Learning? How Do We Get There? What’s In It For Us? Wrap Up

4. Why Social Learning?

5. A Brief History of Human Communication Model Time 1 : 1 Many : Many 1900’s  1900’s 2000  Premise #1: The nature of human communication has changed.

6. A Brief History of Human Communication 1 : 1 1 : Many Many : Many 1900’s  1900’s 2000  Premise #1: The nature of human communication has changed. Model Time

10. What is Social Learning?

12. Ace Hardware: Productivity Retailer-owned hardware supply cooperative in business for 80 years

13. Intel: Knowledge Sharing One of the world’s largest chip manufacturers

14. Cisco Systems’ Idea Zone: Innovation “ We just did three billion-dollar market opportunities without my knowing about it." – John Chambers Cisco Systems

15. How Do We Get There?

16. Three Models

18. Social Media *In* A Learning Object Comments inside a WBT can be seen by all users and users can respond

20. Social Media *About* A Learning Object Discussions associated to a learning object Blogs associated to a learning object Profiles associated to a learning object Ratings and comments associated to a learning object

23. Social Media *As* Learning: Discussions

24. Social Media *As* Learning: Blogs

25. Expertise Location

26. Expertise Identification

27. Models Within Models

30. The Real End Game Workplace Community Partner Community Customer Community Formal content and learning Social content Social networking

31. The Real End Game Workplace Community Partner Community Customer Community Public Community Formal content and learning Social content Social networking

32. The Real End Game Workplace Community Partner Community Customer Community Public Community Intranet Formal content and learning Social content Social networking Critical issues from all constituencies surface in intra or extranet portals

33. Important sidebar – moderation You – attempting to do social learning

34. Important sidebar – moderation Someone posting bad content

35. Important sidebar – moderation You – attempting to grow wings so that Johnny can still to to college

36. Important sidebar – moderation What happens without moderation 

37. Important sidebar – moderation What happens with moderation

38. What’s In It For Me?

42. Final Thoughts

43. Strategy, Services, Moderation

44. In Summary … and your competitors will likely have a leg up on you

45. Additional Resources Additional questions? Contact Dave Wilkins [email_address] l (781) 328-2818 l www.mzinga.com/blogs www.mzinga.com Amazon.com Blogs Mzinga Blogs Industry Blogs: Tony Karrer , Stephen Downes , Kevin Jones etc. White Papers and Resources Mzinga White Papers and Resources Articles CLO magazine CLO magazine Learning Circuits Talent Management magazine Twitter @dwilkinsnh @slqotd