Case studies in developing, implementing, introducing and managing a brand from:
Government of NSW
Australian National University
Arrow Internet
National Disability Insurance Scheme
The Salvation Army
Evolve Housing
CareerOne
Threats and Legal Issues in Social Media
One-day connected forum and workshops
13-14 June 2013, Parkroyal Darling Harbour, Sydney
http://www.arkgroupaustralia.com.au/Events-E062ThreatSocialMedia.htm
Facing and overcoming the internal and external issues of commercial social media
* Fraudulent behaviour
* Defamation
* Information Security and Privacy
* Damage to brand reputation
$995 plus gst to attend the forum
Participating forum leaders:
University of Canberra
Woods Bagot
Clayton Utz
Commonwealth Bank
Interactive Advertising Bureau Australia
ActionAid Australia
UNSW
Ashurst
Rural Fire Service
Einsteinz Communications
e.Law International Pty Ltd
Social Enclave
Knowledge Management Australia 2016
2-4 August 2016, Rydges Melbourne
Two-Day Connected Congress, 6 Pre-Forum Workshops, 2 World Cafes and 1 KM Clinic
www.kmaustralia.com #kmaus
The Leaders for KM Australia 2016 who will deliver Case Studies, Innovative Practical Strategies and Processes:
Dreamworks – USA(former Head of Training)
NASA – USA
Irish Defence Force - Ireland
Australian Renewable Energy Agency
Singapore Power
BUPA
Telstra
Unispace
Social Media Navigator
University of Wollongong
Australian Health Services
Research Institute
AcKnowledge Consulting
Anecdote
Intelligent Answers
Microsoft
Goodman
Department of Human Services
Xero
Melbourne University
KM Australia LinkedIn Group
http://www.linkedin.com/groups/KM-Australia-77236/about
Twitter: follow the hashtags #kmaus - over 2500 tweets last year and the year before during the event
@KMAustralia
https://twitter.com/KMAustralia
Knowledge Management Australia 2015: The Discovery and Re-Discovery of Knowledge
4-6 August 2015, Rydges Melbourne
Two-day Connected Congress and Six Post-Forum Workshops
http://www.kmaustralia.com
The New Face of Knowledge Management
Leaders for KM Australia 2015
Cirque De Soleil - Canada
Bill and Vieve Gore School of Business,
Westminister College – USA
Bill Kaplan, Founder and Principal,
Working KnowledgeCSP LLC – USA
Department of Economic Development, Jobs,
Transport and Resources
Birchip Cropping Group
Intelligent Answers
Innosis
University of Southern Queensland
Karingal
Australian Securities & Investment Commission
Institute of Public Administration Australia
ANZ Bank
Social Media Navigator
Microsoft
State Trustees
Woods Bagot
University of Melbourne
JLT Australia
Intranet Change
One-day interactive forum, site visit and workshop
28-29 May 2013, Brisbane, Queensland, $995 plus gst to attend
http://www.arkgroupaustralia.com.au/Events-E061Intranets.htm
Leave this highly interactive forum with new perspectives on how to connect, communicate and collaborate in your intranet redesign
This interactive forum will demonstrate how, through redesign, you can implement an intranet that will transform the way your organisation operates.
You will hear about:
* Building and presenting a business case to secure support for intranet projects
* Executing an intranet strategy and governance
* Conducting user research to ensure that the intranet remains fit for purpose
* Developing a collaborative culture through social media technology
* Best practice guide on developing information architecture
* Overcoming challenges for intranet change in a large organisation
PLUS: A Post Forum Site Visit
(Limited to 12 participants)
Intranet site visit to Oakton: Intranets on the move
About the Site Visit:
* The journey of building a social and collaboration intranet called Ozone
* Live intranet demonstrations of the key features of Ozone
* Information Architecture of Ozone
* Demonstration of the intranet’s mobility
* Lessons learned and ROI to date
University of Southern Queensland,Qantas,Sinclair Knight Merz,Department of Environment, Water and Natural Resources (SA), Deloitte, REA Group, Olam
Department of Housing and Public Works, Queensland University of Technology, InfoRED Consulting, Oakton
Some recommended social media groups:
Intranets Asia Pacific Linked In
http://www.linkedin.com/groups?mostPopular=&gid=3191639
Document and Records Management
http://www.linkedin.com/groups/Document-Records-Management-2405147?trk=myg_ugrp_ovr
SharePoint Asia Pacific
http://www.linkedin.com/groups?gid=3744113&trk=myg_ugrp_ovr
My sCool Server Brochure - Portrait layoutShrenik Bhura
A brief introduction to Recherche Tech and our flagship product, the My sCool Server - Linux powered teaching solution.
Recherche Tech, with its My sCool Server offering aims to usher in a socioeconomic revolution by making computer literacy and therefore digital inclusion affordable and achievable across the social strata.
My sCool Server is a device, primarily for school labs, that makes all computers in the wired network usable and useful instantly.
It is the next generation in computing and learning convenience. It has been custom built and packaged, keeping in mind the challenges faced by schools and students in the ever evolving, fast-paced literary landscape.
It is an optimised combination of hardware and software built upon proven technologies that our core team has command over for more than 20 man years.
Herein are some of the advantages that the MSS presents to its users:
A1 No knowledge of installing, configuring, or updating Linux required. The teaching process can start immediately in conjunction with the textbook content.
A2 Broadcast lessons to each student's desk. Close monitoring, one-to-one communication and attention to every student's progress is possible.
A3 Extends lifespan of existing systems. Save on power and AMC. Channelise funds to infrastructure and training activities.
A4 Now buy many more end user systems for the same budget. Laboratories can be re-laid to accommodate more machines.
A5 Helps create live copies of the Linux OS and applications to practice the lessons at home and explore Linux completely.
A6 Requires no installation of any additional modules or purchasing custom client hardware from a particular vendor.
A7 An integrated platform to host training web-content offline. No internet required to access 5000+ world-class audio-visual resources.
A8 Restore the MSS to its fully functional state with a few button presses without complicated re-installation or re-configuration steps.
A9 No limitations of users who can use the MSS. Delivering high productivity and promoting creativity is the only mission.
A10 Teacher can work in Windows OS and yet simultaneously monitor the students over the Linux environment.
A11 The technologies comprising the product are proven the world across. Recherche team has 20+ man years of open source solutioning expertise.
A12 Internet is rapidly reaching to each corner of the country. MSS is designed to meet the future needs of secure internet access and sharing.
To know more, visit http://www.myscoolserver.com .
Threats and Legal Issues in Social Media
One-day connected forum and workshops
13-14 June 2013, Parkroyal Darling Harbour, Sydney
http://www.arkgroupaustralia.com.au/Events-E062ThreatSocialMedia.htm
Facing and overcoming the internal and external issues of commercial social media
* Fraudulent behaviour
* Defamation
* Information Security and Privacy
* Damage to brand reputation
$995 plus gst to attend the forum
Participating forum leaders:
University of Canberra
Woods Bagot
Clayton Utz
Commonwealth Bank
Interactive Advertising Bureau Australia
ActionAid Australia
UNSW
Ashurst
Rural Fire Service
Einsteinz Communications
e.Law International Pty Ltd
Social Enclave
Knowledge Management Australia 2016
2-4 August 2016, Rydges Melbourne
Two-Day Connected Congress, 6 Pre-Forum Workshops, 2 World Cafes and 1 KM Clinic
www.kmaustralia.com #kmaus
The Leaders for KM Australia 2016 who will deliver Case Studies, Innovative Practical Strategies and Processes:
Dreamworks – USA(former Head of Training)
NASA – USA
Irish Defence Force - Ireland
Australian Renewable Energy Agency
Singapore Power
BUPA
Telstra
Unispace
Social Media Navigator
University of Wollongong
Australian Health Services
Research Institute
AcKnowledge Consulting
Anecdote
Intelligent Answers
Microsoft
Goodman
Department of Human Services
Xero
Melbourne University
KM Australia LinkedIn Group
http://www.linkedin.com/groups/KM-Australia-77236/about
Twitter: follow the hashtags #kmaus - over 2500 tweets last year and the year before during the event
@KMAustralia
https://twitter.com/KMAustralia
Knowledge Management Australia 2015: The Discovery and Re-Discovery of Knowledge
4-6 August 2015, Rydges Melbourne
Two-day Connected Congress and Six Post-Forum Workshops
http://www.kmaustralia.com
The New Face of Knowledge Management
Leaders for KM Australia 2015
Cirque De Soleil - Canada
Bill and Vieve Gore School of Business,
Westminister College – USA
Bill Kaplan, Founder and Principal,
Working KnowledgeCSP LLC – USA
Department of Economic Development, Jobs,
Transport and Resources
Birchip Cropping Group
Intelligent Answers
Innosis
University of Southern Queensland
Karingal
Australian Securities & Investment Commission
Institute of Public Administration Australia
ANZ Bank
Social Media Navigator
Microsoft
State Trustees
Woods Bagot
University of Melbourne
JLT Australia
Intranet Change
One-day interactive forum, site visit and workshop
28-29 May 2013, Brisbane, Queensland, $995 plus gst to attend
http://www.arkgroupaustralia.com.au/Events-E061Intranets.htm
Leave this highly interactive forum with new perspectives on how to connect, communicate and collaborate in your intranet redesign
This interactive forum will demonstrate how, through redesign, you can implement an intranet that will transform the way your organisation operates.
You will hear about:
* Building and presenting a business case to secure support for intranet projects
* Executing an intranet strategy and governance
* Conducting user research to ensure that the intranet remains fit for purpose
* Developing a collaborative culture through social media technology
* Best practice guide on developing information architecture
* Overcoming challenges for intranet change in a large organisation
PLUS: A Post Forum Site Visit
(Limited to 12 participants)
Intranet site visit to Oakton: Intranets on the move
About the Site Visit:
* The journey of building a social and collaboration intranet called Ozone
* Live intranet demonstrations of the key features of Ozone
* Information Architecture of Ozone
* Demonstration of the intranet’s mobility
* Lessons learned and ROI to date
University of Southern Queensland,Qantas,Sinclair Knight Merz,Department of Environment, Water and Natural Resources (SA), Deloitte, REA Group, Olam
Department of Housing and Public Works, Queensland University of Technology, InfoRED Consulting, Oakton
Some recommended social media groups:
Intranets Asia Pacific Linked In
http://www.linkedin.com/groups?mostPopular=&gid=3191639
Document and Records Management
http://www.linkedin.com/groups/Document-Records-Management-2405147?trk=myg_ugrp_ovr
SharePoint Asia Pacific
http://www.linkedin.com/groups?gid=3744113&trk=myg_ugrp_ovr
My sCool Server Brochure - Portrait layoutShrenik Bhura
A brief introduction to Recherche Tech and our flagship product, the My sCool Server - Linux powered teaching solution.
Recherche Tech, with its My sCool Server offering aims to usher in a socioeconomic revolution by making computer literacy and therefore digital inclusion affordable and achievable across the social strata.
My sCool Server is a device, primarily for school labs, that makes all computers in the wired network usable and useful instantly.
It is the next generation in computing and learning convenience. It has been custom built and packaged, keeping in mind the challenges faced by schools and students in the ever evolving, fast-paced literary landscape.
It is an optimised combination of hardware and software built upon proven technologies that our core team has command over for more than 20 man years.
Herein are some of the advantages that the MSS presents to its users:
A1 No knowledge of installing, configuring, or updating Linux required. The teaching process can start immediately in conjunction with the textbook content.
A2 Broadcast lessons to each student's desk. Close monitoring, one-to-one communication and attention to every student's progress is possible.
A3 Extends lifespan of existing systems. Save on power and AMC. Channelise funds to infrastructure and training activities.
A4 Now buy many more end user systems for the same budget. Laboratories can be re-laid to accommodate more machines.
A5 Helps create live copies of the Linux OS and applications to practice the lessons at home and explore Linux completely.
A6 Requires no installation of any additional modules or purchasing custom client hardware from a particular vendor.
A7 An integrated platform to host training web-content offline. No internet required to access 5000+ world-class audio-visual resources.
A8 Restore the MSS to its fully functional state with a few button presses without complicated re-installation or re-configuration steps.
A9 No limitations of users who can use the MSS. Delivering high productivity and promoting creativity is the only mission.
A10 Teacher can work in Windows OS and yet simultaneously monitor the students over the Linux environment.
A11 The technologies comprising the product are proven the world across. Recherche team has 20+ man years of open source solutioning expertise.
A12 Internet is rapidly reaching to each corner of the country. MSS is designed to meet the future needs of secure internet access and sharing.
To know more, visit http://www.myscoolserver.com .
Presentation to staff interested in promoting digital inclusion for older people.
Given by Get Digital programme delivery team in a number of locations in England during February March 2011.
Driving Digital Transformation in Higher Education. 2020 EDUCAUSE Horizon Reporteraser Juan José Calderón
Driving Digital Transformation in Higher Education . 2020 EDUCAUSE Horizon Report™ | Teaching and Learning Edition. D. Christopher Brooks, EDUCAUSE
Mark McCormack, EDUCAUSE
June 2020
This report profiles key trends and emerging technologies and practices shaping the future of teaching and learning and envisions a number of scenarios and implications for that future. It is based on the perspectives and expertise of a global panel of leaders from across the higher education landscape.
Revisiting how mentoring can be integrated into organisational learning strategies in the modern, digital workplace.
This article originally appeared in Training & Development magazine October 2015 Vol 42 No 5, published by the Australian Institute of Training and Development.
Best of the Intranet Global Forum LA 2015Toby Ward
Best of the Intranet Global Forum LA 2015 intranet case study highlights by Toby Ward, Prescient Digital Media, at the Intranet Global Forum, NYC, on October 23, 2015.
Digital Leadership Capabilities for Students - Vicky McGarveyJisc
Pecha Kucha presentation
Digital Leadership for Students: Development of an online resource
Presented by Vicki Garvey, Learning and information services manager, University of Staffordshire
Speaker: Dr. Ross Parry, associate professor and deputy pro-vice-chancellor (digital), University of Leicester
Developing digital capability is a strategic priority for the University of Leicester as it works towards the ambition of becoming a "discovery-led university” that is “ever more focused on innovation" (University of Leicester 2015 Strategic Plan). The role of digital technologies in achieving this vision is articulated in greater detail in the university's digital strategy: Discovery-Enabling Digital 2016-2020 digital is at the core of how the university operates and the journey towards achieving its teaching, learning and research ambitions.
The university is taking a whole-organisation view of what this will involve (teaching and research, students and staff, academic and professional services) and is working on several co-ordinated and interlinked strands that contribute to the overall implementation plan. The university has adopted a customised digital literacy framework which is based on the Jisc building digital capability framework, and this provides a consistent framework through which digital training and skills development across the university can be delivered.
The university is also using the Jisc building digital capability discovery tool to support staff and students with their understanding of what digital skills they require to support their professional practice and future careers. Senior leadership support for such a large-scale digital initiative is vital and the university has recognised this by appointing a deputy pro-vice-chancellor to lead the work on the digital campus.
In this presentation Ross will share his experiences of leading this initiative and how he is working with teams across the university to achieve this vision for a digitally capable organisation.
If you have been injured in an accident, trust experienced Philadelphia personal injury lawyer John Mattiacci to fight for you. John and his firm exclusively represent victims of negligence that have been injured in accident cases in Philadelphia, throughout southeastern Pennsylvania, and in New Jersey.
Presentation to staff interested in promoting digital inclusion for older people.
Given by Get Digital programme delivery team in a number of locations in England during February March 2011.
Driving Digital Transformation in Higher Education. 2020 EDUCAUSE Horizon Reporteraser Juan José Calderón
Driving Digital Transformation in Higher Education . 2020 EDUCAUSE Horizon Report™ | Teaching and Learning Edition. D. Christopher Brooks, EDUCAUSE
Mark McCormack, EDUCAUSE
June 2020
This report profiles key trends and emerging technologies and practices shaping the future of teaching and learning and envisions a number of scenarios and implications for that future. It is based on the perspectives and expertise of a global panel of leaders from across the higher education landscape.
Revisiting how mentoring can be integrated into organisational learning strategies in the modern, digital workplace.
This article originally appeared in Training & Development magazine October 2015 Vol 42 No 5, published by the Australian Institute of Training and Development.
Best of the Intranet Global Forum LA 2015Toby Ward
Best of the Intranet Global Forum LA 2015 intranet case study highlights by Toby Ward, Prescient Digital Media, at the Intranet Global Forum, NYC, on October 23, 2015.
Digital Leadership Capabilities for Students - Vicky McGarveyJisc
Pecha Kucha presentation
Digital Leadership for Students: Development of an online resource
Presented by Vicki Garvey, Learning and information services manager, University of Staffordshire
Speaker: Dr. Ross Parry, associate professor and deputy pro-vice-chancellor (digital), University of Leicester
Developing digital capability is a strategic priority for the University of Leicester as it works towards the ambition of becoming a "discovery-led university” that is “ever more focused on innovation" (University of Leicester 2015 Strategic Plan). The role of digital technologies in achieving this vision is articulated in greater detail in the university's digital strategy: Discovery-Enabling Digital 2016-2020 digital is at the core of how the university operates and the journey towards achieving its teaching, learning and research ambitions.
The university is taking a whole-organisation view of what this will involve (teaching and research, students and staff, academic and professional services) and is working on several co-ordinated and interlinked strands that contribute to the overall implementation plan. The university has adopted a customised digital literacy framework which is based on the Jisc building digital capability framework, and this provides a consistent framework through which digital training and skills development across the university can be delivered.
The university is also using the Jisc building digital capability discovery tool to support staff and students with their understanding of what digital skills they require to support their professional practice and future careers. Senior leadership support for such a large-scale digital initiative is vital and the university has recognised this by appointing a deputy pro-vice-chancellor to lead the work on the digital campus.
In this presentation Ross will share his experiences of leading this initiative and how he is working with teams across the university to achieve this vision for a digitally capable organisation.
If you have been injured in an accident, trust experienced Philadelphia personal injury lawyer John Mattiacci to fight for you. John and his firm exclusively represent victims of negligence that have been injured in accident cases in Philadelphia, throughout southeastern Pennsylvania, and in New Jersey.
Team culture awareness and change are difficult. You need great tools to get started. As an Agile coach-manager, I use four fundamental tools to observe and effect change: national culture knowledge, the Nokia/Scrum test, Lean value stream mapping, and Theory of Constraints. In this interactive session, you'll learn how these tools work, and you'll leave energized and ready to use them with your team.
Read more at http://kasperowski.com/ .
El autor presenta un innovador dispositivo para descomprimir lesiones quísticas odontogénicas de los maxilares. Se describen sus características y uso.
Trabajo realizado por Clara Castán, Pablo Blasco, Gory Colás, Sonia Gil, María Valdovín, Ana Valtueña para la asignatura “Elementos de la publicidad y RR.PP” del profesor Jose Antonio Gabelas Barroso, Grado de Periodismo, Universidad de Zaragoza.
The Future of the Web is Printed - Revisited edition for AWWWARDS Conference,...Chiara Aliotta
The web has grown faster than rules and standards.
Thousands of theories and blog posts on how to pair typefaces or how to use grids have been extensively explored in many old, fantastic books about print that most young web designers have never heard about.
For most developers, designers and content writers, the rapid growth has meant having to rely on design fundamentals that were developed centuries ago for print publishing.
Undoubtedly, what has been declared dead and forgotten, is today teaching us how to deliver great, functional websites that look consistent on all modern devices.
This new scenario has created more empathy between designers and developers. Designers work on a more familiar environment while developers understand that knowing some design rules can definitively improve the way they write code.
Navigating in time and space through many interesting and curious examples, I will illustrate how both designers and developers can apply design fundamentals to ensure consistency in the design and improving the development process.
The audience will get a great insight on the history of graphic design and answer to questions like:
What do Penguin Books and Coca-Cola have in common?
Why a booklet written in 1928 by Jan Tschichold is still relevant in the way we use typography on the web in 2016?
How the introduction of photography in print is so exciting as the advent of touch screens in our today lives?
Why are we applying grid systems as part of web standards?
This talk is based on my personal experience as editorial designer first, and web designer later, and it is aimed to encourage the audience to explore what today seems old and lost.
Revealing the extraordinary work of many big designers like Peter Behrens, Jan Tschischold, Karl Gerstner and Piet Zwart, we can find new (or old), great source of inspiration and open our mind to new, exciting opportunities.
Processo Seletivo é um conjunto de técnicas ou instrumentos empregados para a avaliação dos candidatos, visando identificar as habilidades, tendências e demais características do perfil dos cargos, procurando sempre escolher “o profissional certo para o lugar certo”.
In the Public Sector, content creation and communication rarely involves large budgets, resources or teams.
The best and most successful case studies of using content for brand awareness and marketing use creativity, innovation and resourcefulness to move around these challenges.
In this one day, case study lead forum, module leaders will have time to delve into how they have solved issues, answer your questions, and address solutions to the key questions.
No Budget – No Problem!
The Australian Public Sector Strategic Content Creation and Communication Forum
Novotel Canberra, 22nd February 2017
http://www.arkgroupaustralia.com.au/events/content-public-sector/ #contentgov
A unique and innovative one-day forum that brings together case studies from various public sector organisations that have been able to overcome challenges in their organisation and achieved real success
Vendor Neutral(no sales presentations) #contentaus
Hear practical case study presentations from:
Health Education and Training Institute
Kite Communications
RACV
Department of Health and Human Service
La Trobe University (tbc)
ACT Government
NSW Government
In this one day, case study lead forum, module leaders will have time to delve into how they have solved issues, answer your questions, and address solutions to the key
questions.
Inspire your ‘non marketing’ employees to generate content
Create killer content
Top Ten Trends: Innovation and Content for 2017
How to make your next campaign great
Creating content that works on a budget
Assessing the Gaps: Creating Content from a Virtual Team
Let’s make it go Viral
Creating content tailored for each of the Social Medias unique platforms
Social Media Asia Pacific Linked In
http://www.linkedin.com/groups?mostPopular=&gid=2813516
Public Sector Australia Linked In - over 1000 members
http://www.linkedin.com/groups?mostPopular=&gid=2109273
Social Media Workshop for Brands in October - Delhi, Mumbai WATConsult
A one day advanced level social media workshop for brands in Delhi (9th Oct 2010) & Mumbai (30th Oct 2010) is being organized by IAMAI & WATConsult.
Gear up for an interactive session on social media marketing for brands from our speaker Rajiv Dingra - a social media evangelist & CEO WAT Media Pvt Ltd.
Ideal for brand managers, PR & communication pros, social media enthusiasts, media planners, digital media managers, creative heads & product managers.
*Participation certificates will be given by IAMAI.
Are you leveraging customer conversations in social media to inform strategies and guide the creation of marketing programs? Learn how in our webinar “How to Create a Cultural Model for Effective Social Media Management.” See how the largest brands in the world work across their organization to develop a communications and an engagement framework that incorporates their audience and their brand identity.
Join us to hear how marketing professionals can interact with brand advocates, create an environment that inspires dialogue, and build a brand narrative through shared stories and customer interactions. Social media marketing programs excel when marketers create experiences that capture and reinforce the positive relationship—and feelings—customers already have with their brands. In this compelling, 60-minute webinar, we’ll show you how to:
Create a social presence that resembles your customers’ real world experience with your brand
Develop customer connections based on shared interests and passions
Integrate your brand’s marketing objectives into social media programs
Discover the right balance of brand or product content vs. user generated content
And more
As the fourth industrial revolution unfolds, organisations are having to re-skill and adopt new strategies for sales, marketing and HR success.
Many boards are still evolving into Social Businesses - organisations which adopt social media for effective HR, customer service and sales, as well as a channel for marketing. But further game changers are on the horizon, one being Artificial Intelligence.
These slides are highlights of the many public and private talks and presentations I deliver.
Connect with me on LinkedIn or Twitter - @katieeking
There is no area of business where social is more crucial than the enterprise, especially when it comes to scaling. But you can’t expect to scale your business if your employees exist in separate silos, both digitally and physically, and aren’t connected across the entire organization. Achieving that kind of social collaboration can be tricky if you aren’t using the right tools, as well as approaching management with a mindset that encourages and nurtures the kind of energy that spurs growth.
In this webinar, learn from our experts:
-Which social tools can help your employees stay connected and enable them to collaborate seamlessly, whether you’re a remote organization or not.
-How to go from data and analytics to actionable insights that your employees can get excited about, and how to make this mindset a part of the company’s mission.
-How to cultivate an environment that starts from a place of innovation and always leads to scaling growth.
The Digital Leaders Masterclass will showcase a selection of expert insights from five industry leaders who will share their experience and thought leadership on the big issues, industry trends and innovative strategies that will help deliver excellence in online marketing performance.
The masterclass is a must attend for digital marketers who want to develop a greater insight into the holistic world of digital, a world that demands greater connectivity across all digital functions. Hot topics include: search, content marketing, social media, data analysis & insight and online brand reputation management.
Omni-channel customer service is not an option. More than two-thirds of shoppers are considered omni-channel consumers, according to PwC's holiday shopping forecast. Your customers want to access your brand wherever they are—whether it’s researching products and services on your website, downloading deals via a mobile app, flipping through a catalog, engaging on social media, or visiting your brick-and-mortar store. While it can be challenging to implement omni-channel customer service, the rewards are worth it, such as ROI, consumer insights, and increased sales.
As we head into the holiday season and a new year, join our panel of experts and us to learn how to provide a consistent, complementary journey for consumers. By 2017, 50 percent of all U.S. retail sales will be omni-channel, according to Forrester Research. Are you ready to capture these customers and leave your competitors behind? This live, one-hour webinar will help prepare your brand as we discuss:
· All the benefits of omni-channel customer service
· Obstacles to keeping up with the consumer’s shopping journey
· Technology hurdles that can hinder your omni-channel customer service
· Real-life success stories of brands providing seamless customer service
Here are 16 areas that I'm thinking about in my day job in marketing, public relations and social media at Ketchum in 2016. As in previous years they're not so much predictions for the coming 12-months, as work in progress.
Creative Tools for Engagement in the Public Sector (Gamification)
21-22-23 March 2017, Novotel Canberra, Australia
http://www.arkgroupaustralia.com.au/events/gamificationpublicsector/ http://tinyurl.com/znz6pdx
A Two Day Fully Encompassed Forum, Case Studies, Interactive Mini-Workshops and Strategies
Plus, TWO Half-Day Post Forum Workshops
Join Gamification Australia on LinkedIn: https://www.linkedin.com/groups/Gamification-Australia-6987896/about
The Government and Public Sector is serious business, so can we really expect them to play games.
If it’s one of the most valuable tools they can use now in engaging communities and staff for both learning and communication, then “YES” would be the answer.
Sharing insights and learnings through case study, workshop and strategic presentations are:
Laureate Australia
Department of Employment
Curtin University
Health Education and Training Institute
Camp Quality
Tim Little, ChangeGeek.org & former Senior Change Management Specialist with the Australian Federal Police, Department of Veterans’ Affairs and Department of Immigration
ThinkPlace
Code for Australia
RMIT Games Programs
University of Wollongong
Workshop A: Changing the Game: Using Gamification in your Organisation to Engage and Motivate
Dr. Zac Fitz-Walter, Gamification Consulting & App Development,Eat More Pixels, Gamification Geek
Workshop B: Taking Gamification in the Public Sector to the Next Level
Kerstin Oberprieler, Executive Designer, ThinkPlace, Lead Gamification Designer, PentaQuest
The Essential Toolkit for Your: EDRM Renovation Australia 2017
A One-Day Hands-On Repair Workshop Module
1st February 2017, Novotel Sydney Central #edrmaus
http://www.arkgroupaustralia.com.au/events/edrm-renovation-australia-2017/
Hear practical hands - on and case study presentations from:
ActewAGL
University of Sydney
NSW Department of Finance, Services and Innovation
Johnson and Johnson Medical
Optus
AvePoint
The modern user is technologically savvy. As Records and EDRM professionals – if we are not giving them the functionality they are used to in their daily life, they will quickly not adopt or adapt.
What can we do as professionals to not only keep up with the technology trends but also embed information governance, effective change management, user updates and get IT on board?
In this renovation day forum, our case study based presentations will help attendees to break down their problems with systems, strategies and demonstrate how to build them back up.
Feedback from the last EDRM Essentials:
Great and vast experience (MIKTYSH)
Very informative with lots of great innovations to think about (RACGP)
Good engagement (Maroondah City Council)
Great collaboration of experiences in IM (RACGP)
Lots of great innovative information (HUNTER TAFE, TAFE NSW)
Variety of speakers and opportunities for networking (Optus Business)
Great workshops driven from these experiences, some great stories provided (SAI Global)
A one-day comprehensive working module to take you from Concept to Implementation from two of the world leaders in knowledge management
Tuesday, 7 March 2017, Melbourne or Thursday, 9 March 2017, Canberra
http://www.arkgroupaustralia.com.au/events/the-wheels-of-knowledge-management/
Learn from case studies, insights and candid viewpoints from:
* Commonwealth Games Group Queensland Police Service
* Territory Generation
* Legal Aid NSW
* P2E Pty Ltd
* Metro Trains Melbourne
* Social Media Navigator
* Neryl East Communications
* Aged and Community Services Australia
The ninth KM Australia Congress - http://www.kmaustralia.com
KM Australia Congress: An Academy of Knowledge Management and Content
Social Media and Collaboration
Change Management and Culture
Learning and Performance
Content and Information Management
Communication and Leadership
Take part in conversations with:
University of Oxford
United Nations Development Programme (Thai land)
US Army
Wood Group PSN
U.S. Nuclear Regulatory Commission
Bangkok University
Strategic Knowledge Solutions
Working Knowledge CSP
Glentworth
Genea
Hunter Water
Department of Primary Industry (VIC)
Ezypay
Cancer Counci l Austral ia
NSW Treasury
Ernst & Young
8th Annual Internal Communication Forum
Getting to the point through Internal Communication
www.arkgroupaustralia.com.au/Events-E030IntComm.htm
Best practice for effective company-wide communication
One-day connected forum and post-forum workshops
Expert panel of speakers representing:
| City of Sydney Council | Deloitte | La Trobe University | Kimberly-Clark Australia | ACE Insurance Limited | ComSuper |
| Macquarie Community College | Research Australia | TM Consultancy | BPS Communications
| Oakton Consulting Technology | Cechange |
Our most recently published article in case you missed it!
The Secrets of Great Internal Brands
www.arkgroupaustralia.com.au/News-internalbrands.htm
Written by:
Barbara Palframan Smith, Director, BPS Communications; Former Convenor and Lecturer, Public Relations Studies, Macquarie University, Sydney; IABC Gold Quill winner
and Simon Covill, Director, Cechange; Manager, Internal Communication - People & Culture, City of Sydney; Former Head of Corporate Relations & Communications, St.George Bank
In this brief introduction, we set out 10 steps to building a bridge from process purpose to assessing the adequacy of process performance.The brevity limits us to a discussion of what we need to do - the matter of how will be addressed on other occasion
Read the full story below:
Ten questions to understand Process Performance
Written by: Robert Lamb, Associate, Imre Hegedus Consulting; Lean Six Sigma Facilitator, AGSM Executive Programs; Director and Principal consultant, Process Management International (Australia)
----------------------------------------------------------------------------------------------------------------------------
Robert Lamb will be featuring at the annual event:
Improving Performance Through Business Process Management
Maximise, strategise and save through case studies, theories and vision
One-day connected forum and two post-forum workshops
Expert panel of speakers:
Imre Hegedus Consulting
The University of Queensland
Metcash Trading Limited
CSIRO
ANZ
The Emotional Economy at Work
Department of Agriculture, Fisheries and Forestry
Deutsche Bank (Philippines)
IAIDQ AsiaPacific
----------------------------------------------------------------------------------------------------------------------------
Join BPM Asia Pacific on LinkedIn
This group serves as a networking platform for those working with business processes. Please use this group to collaborate, share stories, ask advice and keep in touch!
KM Australia 2012 Congress
Putting the pieces together
Social Media and Collaboration // Change Management and Culture // Learning and Performance // Content and Information Management // Communication and Leadership
Two-day congress and workshops
24-26 July 2012
Crystal Palace, Luna Park, Sydney
Download Brochure
http://www.kmaustralia.com/default.htm
This year’s Congress is putting the pieces together by addressing a range of crucial issues in the evolving discipline of knowledge management.
Our expert panel of speakers will share successful strategies and initiatives that have actually made a difference in their organisations.
You’ll learn about:
* Creating and implementing a knowledge management strategy for your organisation
* Changing minds and winning support and promotion of the KM agenda
* Generating innovative ways of supporting staff to share and create knowledge
* Knowledge services in the face of new and changing social and mobile technology
Hear from our expert panel of speakers representing:
McDermott Consulting (United States of America)
LEGO Group (Denmark)
Toyota (United States of America)
Federal Transit Administration (United States of America)
Federal Aviation Administration (United States of America)
Department of Defence (Australia)
Rio Tinto (Australia)
Queensland Treasury (Australia)
Genea (Australia)
Woods Bagot (Australia)
The Paige Group (Australia)
Anecdote (Australia)
KPMG (Australia)
Telstra (Australia)
Plus a debate on capturing tacit knowledge using social technologies, including:
- Objective Corporation
- Headshift | Dachis Group
- Anecdote
- Institute for Knowledge and Innovation Southeast Asia –
Thailand Office, Bangkok University
- TAFE NSW – Sydney Institute
Leading the way in Internal Communication
Responding to challenges and change with interactive communication
Two-day interactive forum and workshops
21-23 February 2012
Rydges, Melbourne
http://www.arkgroupaustralia.com.au/Events-E001InternalComms.htm
Relevant Linked In Group: Internal Communication Asia Pacific
http://www.linkedin.com/groups?about=&gid=1226127
Hear from:
Australian Taxation Office
World Vision
Woods Bagot
Ambulance Victoria
VicRoads
Deakin University
Origin Energy
Department of Immigration and Citizenship
Department of Education and Training NSW
Nufarm
Mercer
LaTrobe University
Echo Entertainment Group
BNP Paribas
eVolve Information Services
Centre for Leadership Communication
Better Communication Results
Upcoming BPM Event:
Managing Business Processes and Change
http://www.bpmasiapacific.com
Driving successful business transformation and improvement initiatives
25 - 27 October 2011
Rydges Melbourne
This session provides a comprehensive overview of the latest updates to the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (commonly known as the Uniform Guidance) outlined in the 2 CFR 200.
With a focus on the 2024 revisions issued by the Office of Management and Budget (OMB), participants will gain insight into the key changes affecting federal grant recipients. The session will delve into critical regulatory updates, providing attendees with the knowledge and tools necessary to navigate and comply with the evolving landscape of federal grant management.
Learning Objectives:
- Understand the rationale behind the 2024 updates to the Uniform Guidance outlined in 2 CFR 200, and their implications for federal grant recipients.
- Identify the key changes and revisions introduced by the Office of Management and Budget (OMB) in the 2024 edition of 2 CFR 200.
- Gain proficiency in applying the updated regulations to ensure compliance with federal grant requirements and avoid potential audit findings.
- Develop strategies for effectively implementing the new guidelines within the grant management processes of their respective organizations, fostering efficiency and accountability in federal grant administration.
Many ways to support street children.pptxSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
Understanding the Challenges of Street ChildrenSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
A process server is a authorized person for delivering legal documents, such as summons, complaints, subpoenas, and other court papers, to peoples involved in legal proceedings.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
ZGB - The Role of Generative AI in Government transformation.pdfSaeed Al Dhaheri
This keynote was presented during the the 7th edition of the UAE Hackathon 2024. It highlights the role of AI and Generative AI in addressing government transformation to achieve zero government bureaucracy
What is the point of small housing associations.pptxPaul Smith
Given the small scale of housing associations and their relative high cost per home what is the point of them and how do we justify their continued existance
What is the point of small housing associations.pptx
Marketing and the Australian Public Sector 2016
1. Don’t Be Afraid – It’s Time to Innovate and Look Forward
19-20 September 2016, Novotel Sydney Central
w w w. a r k g r o u p a u s t r a l i a . c o m . a u
Marketing and the
Australian Public Sector 2016:
True Connections
It’s not about making do with less, by doing more by enhancing your current under-
standing of the new
Case studies in developing, implementing, introducing and managing
a brand from:
Government of NSW
Australian National University
Arrow Internet
National Disability Insurance Scheme
The Salvation Army
Evolve Housing
CareerOne
One-day case study led forum and two post forum workshops
$1095 plus GST for the forum only(if you book early)
The Challenges & The Solutions to:
Making your brand meaningful
Where is the public sector at with regards to social media
Working with a lack of resources/budget constraints
Social media policies in the public sector
The legal implications, risks and mitigations
Working with influencers and internal stakeholders.
VENDORNEUTRAL-NOSALESPRESENTATIONS
2. Combining EA and SOA with BPM strategies
The public sector is increasingly confronted with budget constraints
and a lack of resources, otherwise accessible to the private sector or
industries with generous marketing budgets. Digital media comes
at a price, and to engage effectively while also widening the reach of
a brand or communication, it calls for a high degree of creativity.
With the current challenge of doing more with less, it is imperative for
the public sector to enhance their understanding of the marketing
and communication functions at play. Social media has
clearly changed the game, and there are times when
a brand can get it wrong. Marketing professionals
need to consider: what can be done to get a
better outcome and how can they use AV to
further the message and make optimum use
of media releases?
Thisconferenceoffersagamutofcasestudies
from the public sector – that take you from the
starting point of developing, implementing,
introducing and managing a brand to how
someorganisationsaresuccessfullyengaging
their customers and using social media from a
whole new perspective.
M a r k e t i n g a n d T h e A u s t r a l i a n P u b l i c S e c t o r
19-20 September 2016, Novotel Sydney Central
3. 8.30 Registration and refreshments
9.00 Chairperson’s opening remarks
Michelle Robertson, Executive Officer, Communication and Marketing,
Communities@Work
9.15 Connecting with your audience: Ensuring your campaign reaches everyone, and
excludes no one
Nicole is passionate about ensuring government communications are accessible,
and connect with all members of the community. This is an important part of the
communications for the National Disability Insurance Scheme. In her session Nicole will
explore:
8 How to find and connect with your audience
8 Increasing the accessibility of your communications to connect with niche
groups
Nicole Davey, Communications Manager, National Disability Insurance Scheme
@nicolemdavey
10.00 Engaging consumers in a competitive digital landscape: A Department of Health and
Human Services case-study presentation
The Better Health Channel is Australia's most comprehensive and credible health
websites, seeing close to 52 million site visits per year. Charissa Feng, Manager Digital
Marketing & Communications will share insights on engaging consumers with the
website in a competitive digital landscape while achieving the objectives of health
literacy & behaviour change.
Charissa Feng, Manager, Digital Marketing & Communications, Department of Health
and Human Services
10.45 Morning refreshments and networking #marketausps
11.00 Don’t be afraid! The challenges and power of social media
8 An Australian National University case study on allocating resources to social
media
8 Creating an engaged community on social media platforms
8 The different platforms of social media and why you should be using it
Amelia Bidgood, Alumni Relations Officer, Australian National University; Managing
Director, Socialite Digital @socialdigim @AmeliaBidgood
11.45 Shifting Landscape and Culture in the Public Sector
In Australia and abroad, the structure and culture of the public service sector is
evolving, dramatically changing the way we should work within government and how
we can most effectively operate with government stakeholders and clients.
8 Explore the trends in Marketing and Communication among government
departments
8 Discover how the public sector and government market and influence
themselves
8 Cultivate responsive contacts in government
Michael O’Dwyer, Senior Manager Communications & Stakeholder Relations,
Government of New South Wales
Forum Day: Monday, 19 September 2016
forum day continued on the next page...
M a r k e t i n g a n d T h e A u s t r a l i a n P u b l i c S e c t o r
19-20 September 2016, Novotel Sydney Central
4. forum day Continued Monday, 19 September 2016
12.30 Networking lunch (Please let us know two weeks prior of any dietary requirements)
1.30 So – Content Talks!
Drawing on her own experience and the combined experience of the room, Christine
will lead a discussion around the burning questions of Marketing and Engagement in
the Public Sector:
8 Understanding the language of content
8 Who are we speaking to?
8 The importance of response
Mark Ankucic, Digital Content Producer, CareerOne
@markankucic
2.15 The Case for Content
8 How to use content to build an audience
8 The secrets of content success
8 Measuring what matters
David Pembroke, CEO and Founder, contentgroup @davidpembroke
3.00 Afternoon refreshments and networking #marketausps
3.15 Championing Creativity and Innovation through Regulated Government Reforms
Aged Care Plus is a division of the Salvation Army Eastern Territory and provides aged
care services to over 1700 older Australians. Claire Whyntie, will share her experiences
of leading through highly regulated government reforms, whilst still championing
innovation and creativity.
Claire Whyntie, Head of Marketing, Communications and Client Services,
The Salvation Army Aged Care Plus
4.00 Cutting through the noise: What social media channels should I be using?
Jody takes the learnings from a Social Media campaign run at Evolve housing to
demonstrate:
8 Targeting segments of your audience using channels of social media
8 Challenges faced in a competitive and saturated market
Jody Gould, Marketing and Communications Manager, Evolve Housing
4.45 Closing remarks from the chair
5. Workshops: Tuesday 20 September 2016
A Social Media as a Team Sport
Registration: 8.30 am
Workshop starts: 9.00 am
Workshop ends: 12.00 pm
Facilitated by: Jasmine Batra, CEO, Arrow Digital
@ArrowDigitalAU
About the Workshop:
Using examples from councils and government
departments, Jasmine Batra will share her insights
and learnings about:
• Using social media to build community
engagement on public policies
• What Citizens Want From Government in Social
Media
• Social media as a team sport
• Explore the “state” of your audience and how
to build trust.
• Making the shift from ‘informing’ to ‘engaging’.
About the workshop leader:
Jasmine Batra, CEO of Arrow Digital,
is one of Australia’s most respected
Digital Marketing Strategists. With
an illustrious career spanning from
Advertising, Marketing and Project
Management, she has developed
a sharp acumen in Digital Media
including SEO, Google Analytics
and Website Conversions. Jasmine
leads the company in delivering integrated
Digital Marketing services to help clients leverage the
power of the Internet for business growth. Jasmine
has experience providing consultancy and hands-
on implementation to many companies including
Government departments who have a rigorous
process of selecting the best minds.
B Content Marketing:
The future of government and public sector communications
Registration: 12.30 pm
Workshop starts: 1.00 pm
Workshop ends: 4.00 pm
Facilitated by: David Pembroke, CEO and Founder, contentgroup
@davidpembroke
About the Workshop:
This workshop will focus on how to plan and apply a
content marketing approach in the government and
public sector.
Content Group will show you how to convince risk
averse senior executives that content marketing is
their future, how to gain the support and confidence
of politicians and their advisers and what skills you
will need on your team to ensure success.
You will leave the workshop better informed, inspired
and ready to apply your “how to” guide to building
a content marketing program in government and
public sector.
If you work in government or public sector
communication at a municipal, state or national
level, this is a session not to be missed
About the Workshop leader:
David Pembroke is the CEO and
founder of contentgroup, a Canberra
based government and public
sector content marketing agency.
He has a commerce degree
(marketing major) from one of
Australia’s leading business
schools (University of New South
Wales) and worked in product
management for the American
multinational 3M. He changed careers to work
in media where he spent a decade as a radio
current affairs and sports reporter for the Australian
Broadcasting Corporation.
He was a founding member of the ACT Brumbies
management team in 1996 and Wallabies’
communication director for three years including the
Rugby World Cup winning year of 1999.
Contentgroup was founded in 1997 and offers
consulting, content production, training and research
services. David hosts In Transition, a weekly podcast
which examines the practice of content marketing in
government and the public sector. He can be found
on Twitter @davidpembroke.
T h e A u s t r a l i a n P u b l i c S e c t o r : T r u e C o n n e c t i o n s
6. Marketing and The Australian Public Sector
19-20 September, Novotel Sydney Central
Delegate Name Job title Email address
1st
2nd
3rd
4th
Bookings can be submitted at any stage prior to the1.
event, subject to availability. A limited allocation is being
held and booking early is therefore recommended. In
the event of the booking not being accepted by Ark
Group Australia the total amount will be refunded.
Payment must be received in full prior to the course.2.
All speakers are correct at the time of printing, but are3.
subject to variation without notice.
If the delegate cancels after the booking has been4.
accepted, the delegate will be liable to the following
cancellation charges:
Cancellations notified over 45 days prior to the eventƒƒ
will not incur a cancellation fee.
In the event of a cancellation being between 45 andƒƒ
30 days prior to the event, a 20% cancellation fee
will be charged.
For cancellations received less than 30 days prior toƒƒ
the event, the full delegate rate must be paid and no
refunds will be available.
All bookings submitted by e-mail, fax, or over the5.
telephone are subject to these booking conditions.
All cancellations must be received in writing.6.
Ark Group Australia will not be held liable for7.
circumstances beyond their control which lead to the
cancellation or variation of the programme.
All bookings, whether Australian or overseas will be8.
charged Australian GST at the prevailing rate at the
time of booking.
Delegates are responsible for their own travel,9.
accommodation and visa requirements.
We occasionally allow reputable companies to mail details of products we feel may be of interest.
If you do not wish to receive this service, please tick this box q
Please note: Payment must be received in full prior to the event to guarantee your place
o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd)
o Please invoice me
I have read and accepted the booking conditions
Signature
F082
Expiry date
Cardholder’s name
Cardholder’s signature
Booking conditions
o Mastercard o Visa o American Express
Organisation Name
postal address
state postcode
fax phone
put your details here (please print):
Card number
5 ways to book your place AT this event
Phone: +61 1300 550 662 Fax: +61 1300 550 663 Email: aga@arkgroupasia.com
Post: Send the completed registration form to Ark Group Australia Pty Ltd, Unit 2, 69 Carlton Crescent, Summer Hill, NSW 2130
+61 (02) 8913 4000 +61 (02) 8913 4099 Web: www.arkgroupaustralia.com.au
so-web
Pricing -
circle choice
Whole Event
q
Forum and One Workshop
q A or q B
Forum only
q
Workshops
q A or q B
Standard Pricing q $2785 + GST =$3063.50 q $2090 + GST = $2299 q $1395 + GST = $1534.50 q $695 + GST = $764.50
Early bird
(exp: 19/08/2016)
Not valid with any other offer
qsave $500
$2285 + GST = $2513.50
qsave $400
$1690 + GST = $1859
qsave $300
$1095 + GST = $1204.50
qsave $100
$595 + GST = $654.50
Member offer (exp:
19/08/2016)
I am a member of an organisation
supporting this forum Not valid with
any other offer
qsave $700
$2085 + GST = $2293.50
qsave $550
$1540 + GST = $1694
qsave $400
$995 + GST = $1094.50
qsave $150
$545 + GST = $599.50
Event venue and accommodation
Novotel Sydney Central
169-179 Thomas Street
Sydney NSW 2000
Web:www.novotelsydneycentral.com.au