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LEARNING MAMTA MOHAN
Consumer learning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elements of Learning Theories ,[object Object],[object Object],[object Object],[object Object]
Learning Theories ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Classical Conditioning ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
Strategic Applications of Classical Conditioning ,[object Object],[object Object],[object Object],[object Object],[object Object]
Substantive Variations ,[object Object]
Stimulus Generalization (SG) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Product Line Extension
Manufacturer Licenses  Its Name
Stimulus Discrimination ,[object Object],[object Object],[object Object]
Instrumental Conditioning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Observational Learning / Modelling ,[object Object]
Consumers Learn by Modeling
II  Cognitive Learning Theory ,[object Object],[object Object],[object Object],[object Object],[object Object]
Involvement Theory ,[object Object],[object Object]
Split Brain theory : Encouraging Right and Left Brain Processing
Involvement Theory and Consumer Relevance ,[object Object],[object Object],[object Object]
Measures of Consumer Learning ,[object Object],[object Object],[object Object],[object Object]

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Learning Edited

Editor's Notes

  1. Listerine, dettol, boroline, nirma bath, tomco, gorgia…. Context, training, reinforcement, and cue are the four steps to behavioural marketing, says Neale Martin in Habit: The 95% Behavior Marketers Ignore ( www.ftpress.com ). Context holds the key to the why and where of behaviour. For instance, users can access music in many different ways, including listening to a radio, playing a CD, and using Internet radio, satellite, and MP3 players, the author explains. The wireless carrier and handset manufacturer have to, therefore, create a new context or replace habitual use in an existing context to get you to listen to music on a cell phone! Talking about training, the author advises that the lure of sexy new applications should be tempered with the knowledge that companies are looking for relationships with their customers, not one-night stands. Reinforcement is the feedback mechanism that alters the firing patterns of neurons in the part of your brain that is learning unconsciously, Martin
  2. Motivation spurs learning. based on needs and goals. Cues: stimuli. (Ads) give direction to motivation. serve to direct consumer drives when they are consistent with consumer expectations. each action of marketing mix must reinforce the others if cues are to serve as stimuli. Response : how individual may react to cue. Rein enforcement: increases the likelihood that a response will occur in future as a result of particular cues or stimuli.
  3. e.g pen slide superstore Body shop Line extentions
  4. Pavolian bell, conditioned response to similar objects like jingling sound of the keys. maggie soups, noodles , pickles , sauce etc. Calvien klien , Christan Doir- licence to sheets to shoes , perfumes
  5. It is difficult to unseat the brand leader.once the stimulition dis’n has occurred.leader has first mover adv to teach the target mkt Longer te period of learning the more likely the cr will discriminate.
  6. Q why we frequent the same barber?perfect hair cut Q Why we eat green veg? even when they are not to our tases? Good for us. B. F Skinner1953 harvard univ -A favorable experience is instrumental in teaching the individual to repeat a specific behavior. Reinforcement Positive Reinforcement : Positive outcomes that strengthen the likelihood of a specific response Example: Ad showing beautiful hair as a reinforcement to buy shampoo Negative Reinforcement : Unpleasant or negative outcomes that serve to encourage a specific behavior Example: Ad showing wrinkled skin as reinforcement to buy skin cream Free test drive and gifts.
  7. Livon hair softner / disentangler