101Leadership
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What is leadership?1
Academic AnswerAbility to influence people with or without authority
Jim Parker AnswerHire the right people and put them in the right jobsGive people a mission, communicate a visionGive people tools to executeCoach themGet out of their wayJim ParkerFormer CEO, Southwest Airlines
Jack Welch Answer4 Es and 1 PHave EnergyEnergize othersHave Edge to make tough decisionsExecuteConnect 4 Es with PassionJack WelchFormer CEO, General Electric
Manz and Sims AnswerSuperleader – leads others to lead themselves
Characteristics of admired leaders2
Admired LeadersHonestyForward lookinghave vision, an agenda, initiatives and ideas for improvementInspiration passion, positive attitude, energy, enthusiasmCompetence followers want to trust leaders judgment and technical skills to make good decisionsCredibility comprises of other characteristics described aboveFair minded people want to be treated fairlySupportive focusing on followers, helping others succeed, remove hurdles, draws on contacts
ExerciseHOW MANY OF THESE APPLY TO YOU?HonestyForward lookinghave vision, an agenda, initiatives and ideas for improvementInspiration passion, positive attitude, energy, enthusiasmCompetence followers want to trust leaders judgment and technical skills to make good decisionsCredibility comprises of other characteristics described aboveFair minded people want to be treated fairlySupportive focusing on followers, helping others succeed, remove hurdles, draws on contacts
awareness3
AwarenessAwareness of self self investigation, personal reflection, ability to receive constructive feedback, listening skillsAwareness of others paying attention to the impact of your behavior on othersSituational awareness pay attention to things that may have a direct impact on the decisions you are making
ExerciseAre you aware of yourself?self investigation, personal reflection, ability to receive constructive feedback, listening skillsAre you aware of others?paying attention to the impact of your behavior on othersDo you possess situational awareness skills?pay attention to things that may have a direct impact on the decisions you are making
KAI9532160 Adaptive Detail oriented Innovative No rulesBridgers
The farm gate model4
The Farm Gate Model
motivation5
ExerciseQUESTION:What motivates people?
MotivationPersonalitySome people will perform regardless of rewardsMotivation is driven by personalityManagers cannot influenceShould look for this when hiring and promotingJob AttitudesHow much does one like the job?"A happy worker is a productive worker"Both good and bad attitudes are contagiousWhen the boss has a bad attitude, his people will inherit it
Motivation (cont’d)Meeting your needs at workNeed for challengeNeed not to be boredNeed for smoke breaksNeed for flexible hoursReward systemsFair payIf promised, deliver!
Motivation (cont’d)Fair treatmentDeterminantsWorkers look at the contribution they make to the firm and compare it to what they get from the firmWorkers compare their contribution-outcome ratio with that of others who are in similar positions (e.g. "How come John has a new monitor and I don't?)What People Do If They Feel Treated UnfairlyPeople try to restore balance to the ratio of contribution to outcomePeople lower their level of effort - compares productivity to that of othersPeople quit their jobsTheft (and people may not feel like it's stealing)Sabotage the work of others
Motivation (cont’d)ExpectationsThe Herzberg theoryTwo ways to evaluate jobsThings people expectThings that satisfy peopleExpected things don’t motivate people!ExamplesPay and benefitsCompany policy and administrationRelationships with co-workersSupervisionStatusJob securityWorking conditionsPersonal life
Motivation (cont’d)GoalsKeeps people focusedFeels good to cross off items on the To Do list or achieve goals (positive reinforcement)Effective as a motivational toolsMust be done rightMust be specific (e.g. accomplish X, Y, and Z, not just generic do your best statement)Must be challenging/difficult but not impossibleMust be measurable and objective rather than subjective (no personal judgments)Should accompany goals with feedback at regular intervals and give people an opportunity to identify problems earlyGoals must be accepted (employee buy-in). People must believe in them and believe they are reasonable. Otherwise they have no positive effect on motivation.People should be individually accountable for meeting goals (not accountable as members of the team). If you assign something to the team, individuals will assume that others will do the job for them and won't perform as well. Each individual must be accountable separately.
Motivation (cont’d)Self confidenceOther
Philosophical AnswerANSWER			Shopping and Having SexMark RavenhillEnglish playwright
WHAT PEOPLE WANT5
What People WantQUESTIONWhat do employees want in a job?
What People WantInteresting workFull appreciation of work doneFeeling of being in on thingsJob securityGood payPromotion and growthGood working conditionsLoyalty to employeesTactful disciplineHelp with personal problemsSource: survey conducted by K. Kovach (1995)

Leadership 101

  • 1.
  • 2.
  • 3.
  • 4.
    Academic AnswerAbility toinfluence people with or without authority
  • 5.
    Jim Parker AnswerHirethe right people and put them in the right jobsGive people a mission, communicate a visionGive people tools to executeCoach themGet out of their wayJim ParkerFormer CEO, Southwest Airlines
  • 6.
    Jack Welch Answer4Es and 1 PHave EnergyEnergize othersHave Edge to make tough decisionsExecuteConnect 4 Es with PassionJack WelchFormer CEO, General Electric
  • 7.
    Manz and SimsAnswerSuperleader – leads others to lead themselves
  • 8.
  • 9.
    Admired LeadersHonestyForward lookinghavevision, an agenda, initiatives and ideas for improvementInspiration passion, positive attitude, energy, enthusiasmCompetence followers want to trust leaders judgment and technical skills to make good decisionsCredibility comprises of other characteristics described aboveFair minded people want to be treated fairlySupportive focusing on followers, helping others succeed, remove hurdles, draws on contacts
  • 10.
    ExerciseHOW MANY OFTHESE APPLY TO YOU?HonestyForward lookinghave vision, an agenda, initiatives and ideas for improvementInspiration passion, positive attitude, energy, enthusiasmCompetence followers want to trust leaders judgment and technical skills to make good decisionsCredibility comprises of other characteristics described aboveFair minded people want to be treated fairlySupportive focusing on followers, helping others succeed, remove hurdles, draws on contacts
  • 11.
  • 12.
    AwarenessAwareness of selfself investigation, personal reflection, ability to receive constructive feedback, listening skillsAwareness of others paying attention to the impact of your behavior on othersSituational awareness pay attention to things that may have a direct impact on the decisions you are making
  • 13.
    ExerciseAre you awareof yourself?self investigation, personal reflection, ability to receive constructive feedback, listening skillsAre you aware of others?paying attention to the impact of your behavior on othersDo you possess situational awareness skills?pay attention to things that may have a direct impact on the decisions you are making
  • 14.
    KAI9532160 Adaptive Detailoriented Innovative No rulesBridgers
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
    MotivationPersonalitySome people willperform regardless of rewardsMotivation is driven by personalityManagers cannot influenceShould look for this when hiring and promotingJob AttitudesHow much does one like the job?"A happy worker is a productive worker"Both good and bad attitudes are contagiousWhen the boss has a bad attitude, his people will inherit it
  • 20.
    Motivation (cont’d)Meeting yourneeds at workNeed for challengeNeed not to be boredNeed for smoke breaksNeed for flexible hoursReward systemsFair payIf promised, deliver!
  • 21.
    Motivation (cont’d)Fair treatmentDeterminantsWorkerslook at the contribution they make to the firm and compare it to what they get from the firmWorkers compare their contribution-outcome ratio with that of others who are in similar positions (e.g. "How come John has a new monitor and I don't?)What People Do If They Feel Treated UnfairlyPeople try to restore balance to the ratio of contribution to outcomePeople lower their level of effort - compares productivity to that of othersPeople quit their jobsTheft (and people may not feel like it's stealing)Sabotage the work of others
  • 22.
    Motivation (cont’d)ExpectationsThe HerzbergtheoryTwo ways to evaluate jobsThings people expectThings that satisfy peopleExpected things don’t motivate people!ExamplesPay and benefitsCompany policy and administrationRelationships with co-workersSupervisionStatusJob securityWorking conditionsPersonal life
  • 23.
    Motivation (cont’d)GoalsKeeps peoplefocusedFeels good to cross off items on the To Do list or achieve goals (positive reinforcement)Effective as a motivational toolsMust be done rightMust be specific (e.g. accomplish X, Y, and Z, not just generic do your best statement)Must be challenging/difficult but not impossibleMust be measurable and objective rather than subjective (no personal judgments)Should accompany goals with feedback at regular intervals and give people an opportunity to identify problems earlyGoals must be accepted (employee buy-in). People must believe in them and believe they are reasonable. Otherwise they have no positive effect on motivation.People should be individually accountable for meeting goals (not accountable as members of the team). If you assign something to the team, individuals will assume that others will do the job for them and won't perform as well. Each individual must be accountable separately.
  • 24.
  • 25.
    Philosophical AnswerANSWER Shopping andHaving SexMark RavenhillEnglish playwright
  • 26.
  • 27.
    What People WantQUESTIONWhatdo employees want in a job?
  • 28.
    What People WantInterestingworkFull appreciation of work doneFeeling of being in on thingsJob securityGood payPromotion and growthGood working conditionsLoyalty to employeesTactful disciplineHelp with personal problemsSource: survey conducted by K. Kovach (1995)