H-Office is XRM ( extended CRM) software design to automate entire business process with it's integrated 20+ modules. H-Office is very cost effective software which can be deploy and implemented very easily.
H-Office is XRM ( extended CRM) software design to automate entire business process with it's integrated 20+ modules. H-Office is very cost effective software which can be deploy and implemented very easily.
CRM++ Computer Telephony Integration for Oracle Cloud Solution CRMIT
CRM++ Computer Telephony Integration framework offers a direct access to extended telephony functions that enable a comprehensive call center or contact center solution. Based on a Telephony Application Programming Interface (TAPI) framework the CTI directly integrates various telephony solutions with Oracle RightNow Cloud Service Platform
CRM++ CTI framework provides unifying access to contact center functionalities including both Inbound (screen pop-up) and Click-to-Dial (outbound integration) functions. Inbound integration enables display relevant information about the caller (360° customer view) to the agent as they answer the phone - name, address, outstanding orders or cases. The Click-to-Dial (outbound call) feature helps one-click phone calling functions, capture the call notes, resolution type and call reasons with built-in Call Wrap Up feature.
As the eForms market evolves, so do the features you need to evaluate. Pay close attention to rich UI, cloud vendors, and mobile functionality, as all three improve overall usability and decrease grief.
Use this Solution Set to:
•Understand what’s new in the eForms market.
•Evaluate eForms vendors and products for your enterprise needs.
•Determine which products are most appropriate for particular use cases and scenarios.
Ensure that you select the best eForms product for your enterprise needs.
The Enterprise Communication and Business Process Platform. A new breed of software and services.
Delivering benefits across the entire organization:
- Take advantage of immediate opportunities to connect content to business processes that enable people to make better, faster decisions in operations, sales and services
- Increase your competitive advantage through faster business
communication development and roll out new products more quickly
- Time and cost savings through operational efficiencies
- Easier compliance with regulatory requirements
Content
- The Papyrus Platform is uniquely complete.
- Papyrus Inbound Mail Processing Framework Solution
- Cross-channel intelligent inbound data capture integrated with human workflow
- Papyrus Business Process Management
- CASE Work: Knowledge Worker Empowerment
- Smart Document Design + Cross Channel Delivery + Business Empowerment
- Ready Papyrus Framework Solutions guarantee speedy implementations: They let you improve your documents with sophisticated design and smart layout to meet the requirements for the Digital Age with ‘two-way’ communication across all channels.
- Papyrus Correspondence Framework Solution
- Document Composition from reusable elements
- Change and Release Management - Version and Validation Control
- Central Resource Collection and Management of Fonts and Digital Asset
- Natural Language Rule Editing
- Rapid assembly of a new template by business teams
- Powerful Platform Capabilities for enhanced Productivity: Papyrus is designed to enable the enterprise to implement distributed, object-oriented business solutions.
- Deployment: Automatic Software and Resource Distribution
- Security: User Access Management, Audit Trail and Digital Signatur
- Auditing
- Job Management across platforms - inbound and output channels
- File- and Message-based SOA Integration
- Reporting: Mailing Status Report
- Reports are also available on the mobile device
- General Reporting per user and template
- Case Management Reports
One Company – One Voice
The Papyrus Platform enables corporations to centrally manage, administer and deploy document resources, data and definitions for all types of business documents and users, so that all outgoing correspondence strictly follows the corporate design and identity.
Further, document building blocks are defined once for reuse across multiple document types. By unifying inbound and outbound communications with processes linked to enterprise systems, ISIS Papyrus enables organizations to interact with customers as one company with one voice.
CRM++ Social Integration for Oracle Cloud SolutionCRMIT
CRMIT’s Social CRM enables you to collaborate effectively with others, outside the line of formal authority, to accomplish organizational goals and to resolve problems. Using Social CRM, you can follow people, post status updates, respond, share & manage groups or even post files/links – all with a CRM focus. Social CRM is strategically positioned to handle customer engagements and interactions with transactions being a by product.
CRMIT’s Social CRM is a SaaS based On Demand solution for Oracle® CRM On Demand. With an effective Web 2.0 technology, it improves collaboration between your CRM users. It changes the face of traditional and transactional CRM, and makes it an information sharing platform which is fun to use, while improving the organization’s productivity.
Social CRM is available in multiple deployment models to support the current industry requirements. As per your requirements, you can opt to keep it as an On Premise (Installed) application within your firewall, or deploy it in a cloud (Amazon Web Services, Google App Engine etc.,), or let CRMIT host it for you.
Microsoft CRM xRM4legal 2016 for IP Management and MoreDavid Blumentals
The Microsoft Dynamics CRM/xRM4Legal 2016 platform is a powerful tool that leverages a firm’s existing Microsoft-based technology environment – Microsoft Windows, SQL Server and Microsoft Office – to deliver a system that is highly functional, easy-to-use (and customize) and very affordable.
Integrations are available with financial systems like Microsoft Great Plains/GP (AX, NAV) and other law firm systems (like Aderant, Thomson and so on).
When combined, this helps bring everything together to improve efficiency, streamline business processes and improve overall user experience and productivity.
It also enforces the “one stop shop” for managing all client, contact, case, activity and document records in one place – across marketing, business development, client care and project and resources management.
This story board highlights key functional requirements and capabilities provided by Microsoft CRM/xRM4Legal including IP (Intellectual Property) Management. These can be summarized as managing organization, people and case records, assigning (lawyer) attorneys to work on cases, creating IP records for patents, trademarks etc – also recording disputes and licenses.
Email us today to schedule a quick discussion and/or web demo – Support@xRM4Legal.com
IT organizations are faced with shrinking budgets and increased end user demand for better collaboration tools. As organizations create competitive positions centered on collective knowledge and resources of their workers to build better products and create effective solutions, they need tools to make those assets more efficient and effective. IT executives are continuously aiming to position IT as a business enabler rather than a cost center. To maintain that balance, IT executives are looking into solutions that let IT do more with less while remaining agile and continuing to innovate.
With the rapid proliferation of smartphones and tablets, the demand to deliver electronic forms to many people across multiple devices, both online and offline, has grown multifold. Now electronic Forms integrated with Workflow solution enables customers to automate forms based Workflow. The E-Forms with Workflow does have a "built-in" workflow engine and design tool that enables users to create process flows through a point and click GUI, assign forms to those processes, view, fill and route the forms to users and even monitor workflow operations with valuable reports. Electronic forms and workflow now operate in one elegant package.
In 2006, Adobe and IBM were the clear market leaders in e-forms. In the past few years, activities in the market have led to consolidation as well as transformation, as e-forms today are more aggressively integrated with content management and business process solutions to support internal data capture and Web self-service. The maturity of the technology over time and its future plans clearly indicates that it shall stay in the IT ecosystem for long.
This document outlines the finer elements of the technology, future directions and product & Vendor comparison. No interview has been taken from the organizations or its customer and is fully researched product with varied inputs available in Public Domain.
CRM++ Computer Telephony Integration for Oracle Cloud Solution CRMIT
CRM++ Computer Telephony Integration framework offers a direct access to extended telephony functions that enable a comprehensive call center or contact center solution. Based on a Telephony Application Programming Interface (TAPI) framework the CTI directly integrates various telephony solutions with Oracle RightNow Cloud Service Platform
CRM++ CTI framework provides unifying access to contact center functionalities including both Inbound (screen pop-up) and Click-to-Dial (outbound integration) functions. Inbound integration enables display relevant information about the caller (360° customer view) to the agent as they answer the phone - name, address, outstanding orders or cases. The Click-to-Dial (outbound call) feature helps one-click phone calling functions, capture the call notes, resolution type and call reasons with built-in Call Wrap Up feature.
As the eForms market evolves, so do the features you need to evaluate. Pay close attention to rich UI, cloud vendors, and mobile functionality, as all three improve overall usability and decrease grief.
Use this Solution Set to:
•Understand what’s new in the eForms market.
•Evaluate eForms vendors and products for your enterprise needs.
•Determine which products are most appropriate for particular use cases and scenarios.
Ensure that you select the best eForms product for your enterprise needs.
The Enterprise Communication and Business Process Platform. A new breed of software and services.
Delivering benefits across the entire organization:
- Take advantage of immediate opportunities to connect content to business processes that enable people to make better, faster decisions in operations, sales and services
- Increase your competitive advantage through faster business
communication development and roll out new products more quickly
- Time and cost savings through operational efficiencies
- Easier compliance with regulatory requirements
Content
- The Papyrus Platform is uniquely complete.
- Papyrus Inbound Mail Processing Framework Solution
- Cross-channel intelligent inbound data capture integrated with human workflow
- Papyrus Business Process Management
- CASE Work: Knowledge Worker Empowerment
- Smart Document Design + Cross Channel Delivery + Business Empowerment
- Ready Papyrus Framework Solutions guarantee speedy implementations: They let you improve your documents with sophisticated design and smart layout to meet the requirements for the Digital Age with ‘two-way’ communication across all channels.
- Papyrus Correspondence Framework Solution
- Document Composition from reusable elements
- Change and Release Management - Version and Validation Control
- Central Resource Collection and Management of Fonts and Digital Asset
- Natural Language Rule Editing
- Rapid assembly of a new template by business teams
- Powerful Platform Capabilities for enhanced Productivity: Papyrus is designed to enable the enterprise to implement distributed, object-oriented business solutions.
- Deployment: Automatic Software and Resource Distribution
- Security: User Access Management, Audit Trail and Digital Signatur
- Auditing
- Job Management across platforms - inbound and output channels
- File- and Message-based SOA Integration
- Reporting: Mailing Status Report
- Reports are also available on the mobile device
- General Reporting per user and template
- Case Management Reports
One Company – One Voice
The Papyrus Platform enables corporations to centrally manage, administer and deploy document resources, data and definitions for all types of business documents and users, so that all outgoing correspondence strictly follows the corporate design and identity.
Further, document building blocks are defined once for reuse across multiple document types. By unifying inbound and outbound communications with processes linked to enterprise systems, ISIS Papyrus enables organizations to interact with customers as one company with one voice.
CRM++ Social Integration for Oracle Cloud SolutionCRMIT
CRMIT’s Social CRM enables you to collaborate effectively with others, outside the line of formal authority, to accomplish organizational goals and to resolve problems. Using Social CRM, you can follow people, post status updates, respond, share & manage groups or even post files/links – all with a CRM focus. Social CRM is strategically positioned to handle customer engagements and interactions with transactions being a by product.
CRMIT’s Social CRM is a SaaS based On Demand solution for Oracle® CRM On Demand. With an effective Web 2.0 technology, it improves collaboration between your CRM users. It changes the face of traditional and transactional CRM, and makes it an information sharing platform which is fun to use, while improving the organization’s productivity.
Social CRM is available in multiple deployment models to support the current industry requirements. As per your requirements, you can opt to keep it as an On Premise (Installed) application within your firewall, or deploy it in a cloud (Amazon Web Services, Google App Engine etc.,), or let CRMIT host it for you.
Microsoft CRM xRM4legal 2016 for IP Management and MoreDavid Blumentals
The Microsoft Dynamics CRM/xRM4Legal 2016 platform is a powerful tool that leverages a firm’s existing Microsoft-based technology environment – Microsoft Windows, SQL Server and Microsoft Office – to deliver a system that is highly functional, easy-to-use (and customize) and very affordable.
Integrations are available with financial systems like Microsoft Great Plains/GP (AX, NAV) and other law firm systems (like Aderant, Thomson and so on).
When combined, this helps bring everything together to improve efficiency, streamline business processes and improve overall user experience and productivity.
It also enforces the “one stop shop” for managing all client, contact, case, activity and document records in one place – across marketing, business development, client care and project and resources management.
This story board highlights key functional requirements and capabilities provided by Microsoft CRM/xRM4Legal including IP (Intellectual Property) Management. These can be summarized as managing organization, people and case records, assigning (lawyer) attorneys to work on cases, creating IP records for patents, trademarks etc – also recording disputes and licenses.
Email us today to schedule a quick discussion and/or web demo – Support@xRM4Legal.com
IT organizations are faced with shrinking budgets and increased end user demand for better collaboration tools. As organizations create competitive positions centered on collective knowledge and resources of their workers to build better products and create effective solutions, they need tools to make those assets more efficient and effective. IT executives are continuously aiming to position IT as a business enabler rather than a cost center. To maintain that balance, IT executives are looking into solutions that let IT do more with less while remaining agile and continuing to innovate.
With the rapid proliferation of smartphones and tablets, the demand to deliver electronic forms to many people across multiple devices, both online and offline, has grown multifold. Now electronic Forms integrated with Workflow solution enables customers to automate forms based Workflow. The E-Forms with Workflow does have a "built-in" workflow engine and design tool that enables users to create process flows through a point and click GUI, assign forms to those processes, view, fill and route the forms to users and even monitor workflow operations with valuable reports. Electronic forms and workflow now operate in one elegant package.
In 2006, Adobe and IBM were the clear market leaders in e-forms. In the past few years, activities in the market have led to consolidation as well as transformation, as e-forms today are more aggressively integrated with content management and business process solutions to support internal data capture and Web self-service. The maturity of the technology over time and its future plans clearly indicates that it shall stay in the IT ecosystem for long.
This document outlines the finer elements of the technology, future directions and product & Vendor comparison. No interview has been taken from the organizations or its customer and is fully researched product with varied inputs available in Public Domain.
Gamification has the power to solve problems and influence behaviour. One Fat Sheep (http://www.onefatsheep.com) specialises in applying game thinking to real-life initiatives to make for more rewarding and engaging expeirences.
Extend Business Processes to the FieldGabriel Apeh
SmatForms allows you to replace paper forms and documentation with smartphones and tablets. With full offline capability, your mobile workers can keep productive even when there isn't a network connection.
MobileWorxs Enterprise Mobility Applications Local Government GQ2 2011MobileWorxs
What IT innovations can we deploy that are sustainable?
How do we control the cost of operations?
How can we provide better value to our users?
How can we improve user satisfaction?
How can we improve our service delivery & quality?
Reality: You are using SaaS every day. Through the Internet boom technology advancement of the communications grid positioned us in the new millennium to introduce complex technologies as Web-based services:
Microsoft India - SharePoint Online Services Business Value WhitepaperMicrosoft Private Cloud
Businesses need to balance the allocation of scarce budget resources, both to maintain existing information technology (IT) assets and to invest in newer technologies that equip employees with the latest communication and collaboration capabilities. Any new IT investments must generate a high return on investment based on predictable cost models. Enterprises also need a better way to keep end users productive, no matter where they are—while relieving the management burden on IT staff so that they can focus on driving the business forward.
Drivve | Print Mobility Manager is a driverless print solution for users of mobile devices such as smartphones, iPads, tablet computers and laptops. It allows you to print to ANY printer or MFP from ANY location via the Internet or over a WiFi connection.
Synegys' mobile Field Data Capture (mFDC) module enables upstream oil & gas operators achieve operational excellence in oil and reservoir management. mFDC is a cost effective strategy for monitoring remote, non-instrumented assets using a mobile app to automate the collection of field data.
Drivve | Print Mobility Manager is a driverless print solution for users of mobile devices such as smartphones, iPads, tablet computers and laptops. It allows you to print to ANY printer or MFP from ANY location via the Internet or over a WiFi connection.
Getting customers is not easy and keeping loyal, long-term customers can be even harder. Amazing service means that EVERY interaction matters. Whether you are connecting on the phone, on social media or in-person, having the right information at your fingertips is critical. Use Microsoft Dynamics 365 to give customers the answers they need starting with self-service portals and customer service reps the tools to ensure every case gets the attention and resolve it deserves.
Similar to laying the foundation for field service agents (20)
This is a deck built to provide a brief intro to digital marketing in the automotive industry. The main point of this presentation was to be interactive and allow for questions/answers.
We are often asked for information on various social media sites by businesses that we work with. This presentation covers some of the latest numbers for Facebook, Twitter, Pinterest, Instagram, YouTube, LinkedIn and Snapchat.
Some extra stats specific to Kitsap County and Social Media.
Population is around 250,000, 90% of which are online (225,000). Of that 72% make a purchase online and 78% (~175,500+) are users on Social Media.
This game is similar to Family Feud, but for digital sales teams. Have a little fun while testing the knowledge of the reps to know what to work on in other training groups and/or individual sessions.
Benefits of Email Marketing. Targeted email marketing. Cost comparison between an email campaign vs. direct mail. When you would use an email marketing campaign and best practices.
An introduction to Search Engine Marketing, Pay-per-click, PPC and being a Google Premier Partner. Some best practices, things to look for and how to stand out above the competition. PPC is a great addition to any advertising or marketing campaign
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
20240605 QFM017 Machine Intelligence Reading List May 2024
laying the foundation for field service agents
1. Laying the Foundation for Field Service Agents Mobility Solutions from Microsoft ® and [MO Name] [Mobile Operator Logo]
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13. A Day in the Life Tim, Field Service Representative [Mobile Operator Logo] 7am 12noon 5pm 8am 2pm 1pm Tim reviews his schedule and maps out where he needs to go. Views clients request and checks past service history. Completes job, captures client signature, closes order and submits to the back office. Checks and replenishes inventory, maps next customer site. Completes his services for the day and submits his timesheet to his supervisor. Upsells extra products to client, closes out job and sends to back office.
14. Case Study: U.S. Army “ The Pocket PCs are small enough that an FSR can enter a vehicle and crawl around without getting caught up on any of the gear. And with drop-down menus instead of handwritten notes, the process of collecting vehicle information is much faster and more accurate. ” -Tony Kado, PM HBCT Product Assurance Division Reliability Branch Chief, U.S. Army [Mobile Operator Logo] Company Profile The Project Management Heavy Brigade Combat Team (PM HBCT) supports the delivery, maintenance and modernization of the U.S. Army ’ s heavy ground combat vehicles and weapons systems. Solution Implemented an advanced data collection system featuring Microsoft ® Portal Server 2003, SQL Server™ 2000, and Windows Mobile ® device. Benefits Projected improvement in data accuracy, significant decrease in reporting time, more efficient data analysis, enhanced operations and decision making, reduced costs. Situation Struggled with manual data entry of report information and needed to streamline their data process to effectively acquire, manage and analyze data.
Core Strength: With FieldCentrix ’s smart mobile client technology, field service technicians are able to complete their work, uninterrupted, regardless of wireless coverage. With FX Mobile, technicians receive work orders electronically on their mobile devices. It then guides them, screen by screen, through the job – prompting them to perform standard tasks, take notes, and even record future recommended activities. FieldCentrix also has a unique equipment diagnostics, readings, and tasks framework. Function: FX Mobile can extend existing ERP/CRM solutions or other modules that comprise the FX Enterprise solution suite. FieldCentrix Enterprise is a complete application suite that seamlessly links process, people, parts and data through the combination of workflow software, real-time wireless and Web communications, and mobile devices. Suite includes: FX Mobile, FX Service Center, FX e-Service and FX Resource Utilization. Customization: It can run out-of-the-box, deployed in a matter of weeks, without any customization. It also has tools that enable customizations to be made to unique customer requirements. Budget: Starts as low as $35,000, and grows depending on number of users and other modules (besides FX Mobile) that customer wishes to deploy. “ FX Mobile is an important part of Honeywell’s commitment to apply new technologies to increase productivity, add value, and better meet customers needs.” – Santosh Patel, Director of North American Field Service Operations, Automation and Control Solutions, Honeywell Success Story: Honeywell Customer Profile: Honeywell is a worldwide leader in technology and manufacturing. Its Automation and Control Solutions (ACS) division provides products and services that addresses commercial and residential building needs. Situation: Needed a means of reducing large amounts of paperwork and associated administrative tasks that were burdening the field technicians in the ACS division. Solution: Honeywell deployed Microsoft Windows handheld computers running FX Mobile wireless and Internet-based field service automation software from FieldCentrix. Benefit: Automates dispatching and record keeping, overall improvement in service quality, productivity gain, increased efficiency, increased customer service, and improved cash flow. www.astea.com
Core Strengths: IntelaTrac Mobile Workforce and Decision Support System addresses Operations, Maintenance, Process Safety Management, and Environmental compliance requirements where step change improvements in work processes have been identified to achieve Operational Excellence. As a proven line of business application, IntelaTrac provides a framework that accelerates and sustains process improvements so that clients achieve a systematic application of best practices with a focus on reliable operations. The IntelaTrac approach is sustainable, helping to create a proactive and empowered field worker culture to deliver competitive advantage. Function: Built on common code base using Microsoft stack technology including Microsoft .Net Compact Framework, Mobile 5/6, SQL Server 2005 Compact Edition, SQL Server 2003/8, Microsoft XP and Vista, and Mobile Device Manager 2008. Works in both disconnected and connected mode. Industrial use of Bluetooth peripheral integration and RFID technology. Open API (Web Services, SOA based) Customization: Simple configuration without programming or scripting. Only requires a few hours of training. The content engineering effort can be from days to weeks depending on the client ’s choice of execution. Budget: Typical cost is $250,000-$750,000. (Typical hard-dollar payback on IntelaTrac projects is three to six months with the auditable annual “prize” ranging from $500,000 to $1M per plant/location.) “ Our customers typically see a one to two percent reduction in maintenance expenditures when using IntelaTrac, because people are more proactive, more productive, and able to prevent failures.” – Donald Frieden, CEO, SAT Corporation Partner Profile: SAT Corporation, based in Houston, Texas, is a leading provider of integrated, collaborative automation solutions used by mobile field workers in manufacturing industries. Situation: Manufacturers need to improve asset management, mitigate the impact of an aging work force, ensure regulatory compliance, and deliver best practices to field workers. Solution: Using Windows Mobile 5.0 and Microsoft development tools, SAT created IntelaTrac to manage and collaborate the automation system that dynamically manages mobile work processes. Benefits: Improved operational efficiency, reduced maintenance costs, better execution of best practices, better integration of field and core business data and respected foundation for new solutions. www.sat-corp.com
Core Strength: CorrigoNet greatly improves maintenance and field service operations by keeping field workers and office workers connected in real time. The system provides a powerful work-order dispatch and management system that helps field workers perform more efficiently and effectively by giving them important work-related data on site on their Windows Mobile devices. By replacing paper-based systems with wireless communications, CorrigoNet enhances the entire service operation by tracking workers and their work, reducing field workers ’ travel time and expenses, eliminating paperwork administration and data re-entry, capturing labor and parts costs more accurately, tracking above-standard work and invoices faster, and improving asset management and inventory tracking. Function: Corrigo provides SaaS applications that can be accessed from anywhere via the Internet and Windows Mobile devices. CorrigoNet is a whole service management solution that combines Web-based service request forms and tracking, smart scheduling of work and wireless dispatch of work orders, automatic preventive maintenance scheduling, checklists and inspections, and asset management using the Internet and Windows Mobile devices. Because Corrigo hosts the application, customers avoid large IT investments and can scale easily as needed. Customization: This is based on needs of the customer. Usually, little to no customization is needed. Budget: $35-45 per user per month. Developing Case Study/Success Story www.corrigo.com
Core Strength: FAST is flexible, powerful and surprisingly simple to master. It offers advantages for rapid-deployment situations across large geographic areas. In record time, workers learn to create forms, map locations, upload and download data, and enter and report data. All FAST solutions are completely scalable – from a single project to an enterprise-wide solution – without re-engineering required nor time lost to the learning curve. Function: Stand-alone application that enables users to quickly create data collection forms/surveys, pushes them via wireless services to the field, then enables field users to complete and submit forms to headquarters for reporting, mapping, analysis and export to multiple file formats (including SQL). Customization: Few hours training on day one and by day two – fully operational, creating forms, collecting data, reporting, mapping and analyzing data. Budget: $10K-$100K (depending on the solution scope, mobile devices and wireless data services) “ It’s a great advantage for Sharp Electronics. We’re now collecting more information than ever… and in real time.” – Steve Faulkner, Director of Field Marketing, Sharp Electronics. Success Story: Sharp Electronics Customer Profile: Sharp Electronics is a nationwide supplier of consumer electronic products. Situation: Gathering detailed weekly data from 500 retailers across the U.S. and then synthesizing the data for management was slow, inaccurate and cumbersome. Solution: Sharp Electronics deployed the FAST solution from GeoAge to add real-time data to their process. Each Field Marketing Manager uses HP iPAQ running FAST. Benefits: Same-day product availability enables detailed, consistent, accurate data gathering, survey creation, and increased efficiency. www.geoage.com
Core Strength: Builds powerful Windows Mobile applications using Microsoft InfoPath, which ships with Microsoft Office. No need to purchase an expensive proprietary tool from a separate vendor. No coding required. Function: Uses Microsoft InfoPath to build powerful business forms. Formotus converts InfoPath forms into Formotus applications that run on Windows Mobile devices, then submits the data directly to SharePoint over the air using the carrier network – directly to the back-end data source. Can work with other data source that expose Web services such as Microsoft SQL Server, Oracle, SAP, etc. Customization: Immediate and out of the box, customizable in minutes to hours Budget: Single user is $35 per month, volume discounts available for larger customers with multiple devices. Developing Success Story/Case Study www.formotus.com
Core Strengths: PanatrackerGP has a user-friendly interface incorporating color touch-screen and flexible field entry options. It provides multiple connectivity and configuration options to support unique data capture requirements. Its ’ barcode scanning creates accurate inventory control. Function: PanatrackerGP is a solution consisting of mobile and server-based software that integrates with Microsoft Dynamics GP. Customization: Key functionality available right out of the box. Customization and enhancements are available. Budget: Software and implementation costs between $25,000 and $40,000. Mobile computer hardware and configuration is additional. Some connectivity options may incur additional costs. Developing Success Story/Case Study www.panatrack.com