United Imaging's Technology Services Division provides a range of professional services including network administration, remote access solutions, cloud services, managed device programs, and IT staff augmentation. They offer four programs - Your Team for annual service agreements, Your Project for project-based retainers, Your Devices for managed device services, and Your Call for hourly services. The division aims to augment or become a company's full IT staff through expert product sales, integration support, and IT project management.

1. Integrating
Your Workplace
RFQ#
EDWARDS AIRFORCE BASE
Contact Name
Address
City, State, Zip
Prepared by
Mike Stern
mstern@unitedimaging.com
800.999.0159
1.800.999.0159
www.unitedimaging.com

2. technology
services
division

3. TECHNOLOGY SERVICES DIVISION
Technology Services Division
Industry Partners
United Imaging’s Technology Services Division can
provide a range of Professional Services for your
business.
We have partnerships and distributorships with all
the major manufacturers and are certified to sell all
the solutions we provide. We can leverage our long
standing industry connections to your strategic
advantage and can use provide highly competitive
pricing for all your technical procurement.
Experts
Our team consists of manufacturer certified field service technicians and sales professionals to support all
your technology needs. We are experts in all the technologies we recommend and support, some of which
include:




Microsoft Desktop and Server Solutions
Microsoft Exchange and Messaging Solutions
Apple Desktop and Server Solutions
SonicWALL and Cisco Networking Security
Solutions
 Enterprise Storage and Backup Solutions
 Aerohive, HP and Cisco Wireless Networking
Premier Partners
Overview
United Imaging Technical Services offers four basic
programs that accommodates all needs and budgets
and provide varying levels of service and options for
your Outsource IT needs. Your I.T., Your Projects, Your
Devices, and Your Call. All programs include


Dedicated account manager for each client account
All clients are serviced by our team of highly trained
and certified professionals
 Onsite, remote and phone support available during
regular business hours, 4 hour or less response time
 Service dispatchers standing by 24/7/365

4. Your I.T.
programs
that fit
your
company

5. PROGRAMS
YOUR TEAM
Annual Service Level Agreements

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
One-Rate for all UI Technology Services
Monthly proactive maintenance
Monthly administration service
“Break-fix” and responsive support
Monthly, Flexible, Discounted rates
Priority service calls, response time on service requests, 2 hours or less.*
 Discounted emergency rate
YOUR PROJECT
Project Based Retainers

Specific projects, recurring tasks & cyclical
cash-flow businesses
 Blocks of time, at sliding scale discounted rates
 Hours debited from your "bank" of hours
 Pre-purchased hours never expire
YOUR CALL
YOUR DEVICES
Managed Device Services
Hourly Service





Fixed fee per device per month*
(annual contract required for first year)
 Servers, networks, desktops, laptops &mobile devices
 Automated Proactive support & maintenance, agent
software, help desk, phone or on-site
 No additional fees for "covered events"*

Discounts based on number of managed devices.
* see United Imaging Technology Services Terms and Conditions at www.unitedimaging.com
No commitments or contracts
Call as often as you like
As-needed proactive or responsive services
No prepayment required with credit card
or ACH on file

6. “We can augment
your I.T. staff
or be your I.T. staff.”

7. SERVICES
Network, Server and Desktop
Administration Services
CTO Level Oversight &
Consultation
Provides monitoring and management of your
network. We monitor your network to ensure
devices and network links are operating
properly. Measure the performance and
utilization of network devices, to spot,
developing bottlenecks. Perform proactive
network testing to prevent failures to the
network.
Finding the right sourcing mix— internal
or external—for technology enabled
services that drive value for your
company. Technology can be complex
and confusing, so it pays to have a
consulting partner with a deep
understanding of how technology can
help you respond quickly to business and
customer demands.
Remote Access Solutions
The modern mobile workforce demands
secure access to more resources from more
remote devices and platforms than ever
before. We offer access to mission-critical
resources from virtually any endpoint including desktops, laptops, smartphones and
tablets. Provide a wide range of scalable
remote access solutions that fit organizations
of every size, from small to medium sized
businesses (SMBs) to the largest global
enterprises.
Cloud computing, Mobility &
Groupware
Businesses strive to unlock the potential of
cloud computing, mobility and groupware to
fuel growth. Offering a wide range of services
covering all domains and cloud delivery
models, UI cloud computing, mobility &
groupware services. We can help you design
and build the cloud solution that optimizes your
return on investment.
Managed Device Program
Proactive support and maintenance via
automated agent software, help desk, phone
or on-site as needed. Covers servers,
networks, desktops, portables and mobile
devices.
Managed Print Service
MPS provides customers with a cost effective
single point of contact. Managing their entire
print environment from one interface. The
program includes supplies, parts and service
for maintaining a user’s fleet of copier
equipment. Repair and service is provided in
a seamless solution to customers.
I.T. Staff Augmentation
We extend our expertise in IT Service
Management by augmenting your
current IT environment or assist you in
creating an ITSM environment that is
able to grow, evolve, and tame the chaos
of the IT services environment.
This includes coordinating all your IT
service providers.
Expert Product Sales &
Integration Support
We have over 30 years experience
with infrastructure design, systems
administration, technical operations and
services management. We have a
dedicated, professional staff to provide
outsource IT services and consultation.
I.T. Project Management
Provides a broad array of technical
services to assist our clients with project
planning, solutions-architecting and
resource coordination as well as
professional outsource IT service. We
can augment your staff, vendors and
consultants, or, we can be your complete
Technical Project Management team
providing coordination and oversight of
all the details that often go overlooked,
or unanticipated, preserving your

8. Integrating
Your Workplace