Getting customers is not easy and keeping loyal, long-term customers can be even harder. Amazing service means that EVERY interaction matters. Whether you are connecting on the phone, on social media or in-person, having the right information at your fingertips is critical. Use Microsoft Dynamics 365 to give customers the answers they need starting with self-service portals and customer service reps the tools to ensure every case gets the attention and resolve it deserves.

1. Microsoft Dynamics 365 for Field Service
Field service remains as an important strategic component for most
enterprises as per, as it basically drives consumer loyalty and fabricates
stronger, trusted relationships with client. Microsoft Dynamics 365 for
Field Service accomplishes this with enhanced first time fix rates and
facilitates productivity. With advanced scheduling, resource optimization
and mobile enablement capabilities, you would now be able to keep your
client at the focal point of your business.
Field service, including advanced analytics, machine learning and the
Internet of Things’ capabilities, allows you to move from a costly break-fix
model to a never-fail service model.
Optimized Scheduling
Be at the right place at the right time.
Optimize your field service administration. To accommodate both
customer service representative and dispatcher workflows, Organize
individuals and equipments with flexible scheduling- Precise appointment
scheduling- so it’s easy to fit more arrangements into the day.
Contract Management
Account for all service revenue and improve customer satisfaction
Make it less demanding to oversee and maintain the accuracy of service
contracts and installed products across customers and locations using
field service management software. With greater comprehension of
contract data, you drive faster, more accurate billing while at the same
time helping field service teams recognize new deal chances to drive extra
income.

2. Inventory Management
Have the right resources on every call
Manage inventory updates and stock history across locations, including
warehouses, depots, and trucks. Real-time updates mean your inventory
is always accurate, so you can better track your service stock for fewer
write-offs, and create better forecasts.
Mobile productivity
Improve field processes and technician productivity
Provide native mobile applications with real-time and offline data. No
matter which device they use, your technicians can view the customer
information and guidance they need when they need it
Connected Field Service
Lower costs by dispatching technicians only when needed
Detect, troubleshoot, and resolve issues remotely with Internet of Things
connected devices. See problems before customers even know about
them and attempt to solve them remotely so your technicians are only sent
when necessary.
Targeted at the new age businesses and customers, Microsoft believes
Dynamics 365 will enable every business to cater to business automation
employing Customer Relationship Management (CRM) and Enterprise
Resource Planning (ERP). Dynamics 365 comes alongside a host of
industry specific solutions and apps which will not only improve
capabilities but allow for extensibility.