Leverage the call center in your omni-channel strategy with IBM Call Center for Commerce.
Below are some benefits of IBM Call Center for Commerce:
• Helps ensure high quality customer service by better enabling your customer service representatives to see exactly what the customer sees
• Increases customer satisfaction by providing consistent service across virtually all channels
• Dramatically decreases average call handling time through increased productivity
• Reduced IT costs to deploy, manage, and grow call center operations
The Customer Is King. With this in mind, we provide an overview of the value of customer service in terms of real-world business benefits. It outlines an approach to improving customer service through IP call / contact centre technology, which offers distinct advantages.
Recibo offers an Omni-channel Sales & Distribution solution for Brands, Distributors & Wholesalers.
By combining SFA software with B2B Trading, Mobile CRM functionality, Order taking, Retail execution, Invoicing and more, it provides the foundation you need for seamless execution across all internal departments and distribution channels.
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
A highly comprehensive yet fast-to-deploy CRM solution, Impel CRM goes far beyond any other Software-as-a-Service (SaaS)offering. Bring clarity to your sales and accelerate processes, build long-term customer relationships, boost call center efficiency and derive business intelligence.
With Impel CRM you can do all this and more –leveraging an easy-to-use and highly tailorable solution offered at a predictable per user, per month price.
Zip Dial Introduction Polls & SurveysAdamZipdial
ZipDial’s Mobile Survey platform allows businesses, governments in India and the Caribbean to reach more mobile users than SMS-based platforms, getting actionable insights in hours, not weeks.
ZipDial’s Mobile Survey platform allows businesses, governments in India and the Caribbean to reach more mobile users than SMS-based platforms, getting actionable insights in hours, not weeks.
These are Analytical platforms that enable a sudden spurt of performance improvement. Designed to answer specific problems that retailers face, these solutions use BI, Analytics, Big Data and Mobility based approaches to provide a clean wrap.
Leverage the call center in your omni-channel strategy with IBM Call Center for Commerce.
Below are some benefits of IBM Call Center for Commerce:
• Helps ensure high quality customer service by better enabling your customer service representatives to see exactly what the customer sees
• Increases customer satisfaction by providing consistent service across virtually all channels
• Dramatically decreases average call handling time through increased productivity
• Reduced IT costs to deploy, manage, and grow call center operations
The Customer Is King. With this in mind, we provide an overview of the value of customer service in terms of real-world business benefits. It outlines an approach to improving customer service through IP call / contact centre technology, which offers distinct advantages.
Recibo offers an Omni-channel Sales & Distribution solution for Brands, Distributors & Wholesalers.
By combining SFA software with B2B Trading, Mobile CRM functionality, Order taking, Retail execution, Invoicing and more, it provides the foundation you need for seamless execution across all internal departments and distribution channels.
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
A highly comprehensive yet fast-to-deploy CRM solution, Impel CRM goes far beyond any other Software-as-a-Service (SaaS)offering. Bring clarity to your sales and accelerate processes, build long-term customer relationships, boost call center efficiency and derive business intelligence.
With Impel CRM you can do all this and more –leveraging an easy-to-use and highly tailorable solution offered at a predictable per user, per month price.
Zip Dial Introduction Polls & SurveysAdamZipdial
ZipDial’s Mobile Survey platform allows businesses, governments in India and the Caribbean to reach more mobile users than SMS-based platforms, getting actionable insights in hours, not weeks.
ZipDial’s Mobile Survey platform allows businesses, governments in India and the Caribbean to reach more mobile users than SMS-based platforms, getting actionable insights in hours, not weeks.
These are Analytical platforms that enable a sudden spurt of performance improvement. Designed to answer specific problems that retailers face, these solutions use BI, Analytics, Big Data and Mobility based approaches to provide a clean wrap.
Oplægget blev holdt ved arrangementet "Get F'IT marts 2011", der blev afholdt den 29. marts 2011. Læs mere om arrangementet her: http://www.infinit.dk/dk/hvad_kan_vi_goere_for_dig/viden/reportager/koeb_din_oel_med_oejnene.htm
Met Selligent Interactive Marketing kunnen, binnen Microsoft Dynamics CRM, krachtige marketingfuncties worden geopend waardoor organisaties de beschikking krijgen over een 360°-beeld van hun klanten. Door de naadloze integratie van de twee systemen worden marketinglijsten probleemloos gesynchroniseerd, acties geautomatiseerd en closed loop campagnes gecreëerd. Maar er is meer…
Introducing Our Company:
We are Pune, INDIA based company works in Mobile Application Development on Latest available platforms. MobiMedia develops Mobility Products and Solutions. We mobilize enterprise information for your internal and external customers and provide Rich Mobile Media applications to help you reach and engage your customers better! Our extensive expertise in addressing the mobile applications eco-system – from multi-platform mobile application development, comprehensive testing and integration with the wireless data eco-system - helps our customers quickly benefit from the advantages of rich mobile media.
We provide services for bespoke mobile application development and a set of pre-built products and solutions to rapidly help you mobilize enterprise information and engage with your consumers on their mobile devices.
We are having expert team in Mobile Application Development. We are expert in Digital Media and Mobile Marketing Services. We are working on Following technologies.
1. iPhone Mobile Application Development
2. Android Mobile Application Development
3. BlackBerry Mobile Application Development
4. HTML 5 (PhoneGap, Sencha Touch, Titanium)
Some of highlights:
1. Quality work.
2. On time Delivery.
3. Features enhancement help.
4. Separate QA division which looks after quality of the apps.
If any of you're looking for development of projects on any of the above technologies, Please contact us at somashekhar@mobimedia.in for more details.
The "All-in-One" SFA page allows sales reps to track details of accounts, contacts, opportunities and also related activities in a single page. This not only minimized the number of clicks and scrolls across the
system to perform their tasks but most importantly lessened the psychological burden of training, learning and adopting a new technology.
Impel CRM for Financial Services. Take a look how adoption of Impel CRM can help your Financial Business go an extra mile when it comes to Customer Relationships.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
1. Living with your customer
Narasimhan (Kishore) Mandyam
PK4 Software Technologies Pvt. Ltd.
2. Agenda
• The value of CRM
• Why Impel CRM
• Sales & Marketing scenarios
• PK4 as a Company
3. The value of CRM
What CRM can do for an organization
4. Where CRM fits
Marketing
Partners, Dealers
Corporate – Marketing,
Sales, Support, Ops
SMS
Mobile
Sales
Clients
Social Networks
5. What CRM can do
• Decrease sales cycle
• Improve marketing effectiveness
• Improve overall operations
• Improve price realization
• Integrate call center
• Provide continuity in sales process
• Sharpen brand
6. Overall CRM Model
• Well-defined territories
– Geographical, telescoping to schools, etc.
• Lead generation across regions
– Integrate and expand marketing
• Planned sales calls
– Improve visibility and brand for salesperson
• Increased in-house sales processes
– Replace reactive field-work with process
• Complete funnel visibility
– Help salespeople make more, better sales
7. Marketing Processes
• Improve Lead quality
– Acquire lists from valuable sources and activities
• Use multiple contact modes
– SMS, email, calling, dialer, etc.
• Integrate outbound calling
– Call center agents driven off same database
• Track lead generation effectiveness
– Automate hand-over to salespeople
• Validate marketing outlay
– Tie sales back to programs for full-cycle view
8. Sales Management
• Establish clear opportunity stages
– Lead > Prospect > Negotiate > Buy etc.
• Drive cross-selling and up-selling
– Identify specific stages for each initiative
• Analyze failures and improve
– Plan-to-Activity, Lost lead, Delayed deal, etc.
• Transition seamlessly to Support
– Support gets complete customer history online
• Measure and improve sales effectiveness
– By salesperson, region, deal, etc.
9. General Operations
• Bi-directional SMS – CRM-in-field, customer
interaction, intimations
• Email, SMS, Web2lead – integrated internal
processes based on source, interest, etc.
• End-to-End Marketing – multiple touch-points,
all leading to specific deals
• Quote-to-Cash – order, invoice, collection, PDIs,
bank reconciliation
• Test Center – questionnaires, surveys, HR
reviews, 360-Degree reviews, etc.
11. What do we do?
India-focused SaaS CRM
(it’s all about local culture)
12. He said it best…
We wanted a system that was easy to “
“ use, quick to implement and at Indian
prices. With Impel CRM, we got all that
and more.
Alok Modi
Managing Director, Modi Tyres.
13. Joined at the hip
• Uncomplicated pay-as-you-go model
• Start using it now!
• Scale to 1000s of users seamlessly
• Configure in minutes, Customize in hours
• Automatic upgrades every few weeks
• Integrate with any systems
• Built, Supported (and hosted) in India
14. Not just CRM…
• Activity Planning
• Bi-directional SMS
• Call Center ops
• Dealer management
• Email, SMS, Web2lead
• End-to-End Marketing
• Google Maps
• Hand-held, Outlook
• Mega tenancy
• Quote-to-Cash
• Rewards and Bundles
• Service Requests
• Test Center
15. Why us?
• Built for today’s business
• Priced for India
• Principal-Driven Customization
• Obsessed with usage
16. Sales & Marketing Scenarios
Some applications of Impel’s capabilities
17. Scenario 1: Field Sales
SMS Add Lead
SMS Get Contact Info
SMS Get Planned
Activity Web Change Stage,
Reassign, Reports
Telescopic Territory Mapping
SMS Add Activity
Web Change Stage,
Reassign, Reports
SMS Change Stage
Salespeople Sls Mgrs Reg Mgr Sls Dir Director
18. Scenario 2: Consumer Marketing
Prospect location
identification
Call Center person calls
prospect, identifies location
via Google Maps
Prospect visits dealer
Prospect sees product(s),
decides to buy
Prospect
response
Prospect sends
SMS to short- Prospect-Dealer
code Connect
Prospect gets SMS with
details of closest dealer,
Outbound contact with Dealer gets prospect info
prospect group
Advertising, SMS from
Impel, etc.
Mktg Pgm Setup Dealer reports sale
Impel user sets up new Dealer sends SMS to
marketing program Impel with details
of purchase, to
create order and
claim credit
User manages process
Users gets complete visibility
to process, stages, numbers,
etc. in Impel
19. Scenario 3: Geocoded Clients
Support person collects
prospect info and maps
Prospect calls Support Prospect location with
Centre with questions nearest dealers
Prospect gets
details of chosen
dealer via SMS
Chosen dealer gets
Prospect info,
etc.. via SMS
Impel users can analyze
data, contact customers
via SMS, export data, etc.
20. Scenario 4: Coupons, etc.
Salesperson gives
consumer coupon with Consumer sends SMS as
dealer code stamped “<keyword> <coupon code>
<dealer code>” (say) to 56767
System responds with
confirmation – Accepted,
Duplicate, etc.
Consumer buys
qualifying amount of
product
Impel users can contact Impel users can look
customers via SMS, at responses by
export data, etc. date, dealer, etc.
21. Some customers
“With Impel CRM, I
don’t worry about
the safety of our
data, because I know
PK4 takes care of it
better than we can.”
Mayur Srisrimal
E D, Lifecell Intl.
22. PK4 as a company
The people and company behind Impel
23. PK4, The Company
• Indian software company since 2006
• Completely focused on SaaS CRM
• Brand-name customers and SMEs
• Bangalore-based with partners elsewhere
• Impel OnDemand live from May 2008
24. PK4 – the People
• Thomas Alexander, Chairman
Harvard MBA, 30 years in start-ups and Enterprise
• Narasimhan (Kishore) Mandyam, CEO
Engineer, 23 years as an entrepreneur
• Surekha Shetty, Director
Engineer, 23 years building sales and marketing
• Partha Dharmarajan, Engg. Head
12 years building software
• Radha Rao, Mgr. Business Development
8 years marketing and selling software and services