Lambda Solutions Webinar | Capturing Data to Improve the eLearning Experience with Analytics
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Regardless of what industry you work in, your training needs to have a purpose and produce outcomes - whether they are to inform, teach, improve, or change. The trick is implementing a system for evaluating how effective your training is. This is where data and analytics come in. By collecting and analyzing data, you will begin to paint a picture of what aspects of training are working, where you need to improve, and the steps you need to take to make those improvements.
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Lambda Solutions Webinar | Capturing Data to Improve the eLearning Experience with Analytics
- 1. A C C E L E R AT E L E A R N I N G P E R F O R M A N C E Ben Young Director of Learning Solutions Capturing Data to Improve the eLearning Experience with Analytics Stewart Rogers Director of Product Management
- 2. Housekeeping • Sound and Audio • Poll Questions • Q&A at the End • Presentation Recording and Slides • Post-Webinar Survey
- 3. Today’s Speaker Ben Young Director of Learning Solutions Stewart Rogers Director of Product Management
- 4. • Objectives • Overview of Learning Analytics • Common Challenges • Approaching your LMS Data • Techniques for implementing Learning Analytics • Tips to Measure Learning Success • Technology Solutions Agenda
- 5. What LMS are you currently using? Moodle Totara Learn Blackboard Canvas D2L Other Poll Question #1
- 6. Are you satisfied with your LMS reporting capabilities? Yes, highly satisfied Neither satisfied or dissatisfied No, dissatisfied Poll Question #2
- 7. Help you understand how to: • Monitor Learning progress • Report on Learner engagement within your courses • Assess “time spent” by your learners and instructors • Collect and visualize compliance data • Analyze trends in the effectiveness of your learning programs Our Objectives
- 9. What Is Learning Analytics? Measurement Collection Analysis Reporting
- 10. What is Reporting “the regular provision of information to decision- makers within an organisation to support them in their work.”
- 11. What is Data-Driven Online Learning? • “A data-driven approach used to optimize how your organization manages and deploys learning and development to support the execution of your business strategy.” • - Chief Learning Officer, 2015
- 12. • Technology • Data • Skills Common Challenges
- 13. Technology Common Challenges Data and analytics technologies such as LMS reporting solutions help bridge the gap in skills. Organizations with these technologies in place are able to leverage analytics without hiring designated employees.
- 14. Data Common Challenges Most companies cannot get access to all the data stored within their LMS.
- 15. Skills Common Challenges Most organizations lack the skills, and knowledge needed to use learning analytics.
- 16. Let’s Use an Analogy ● Website visits ● Page views ● Page open/ closes ● Many other events ● Course progress ● Content interactions ● Quiz results ● Course completion rate Learning Management System
- 17. Some Interesting Statistics • 43.75% of corporate organizations increased their budget for learning analytics solutions • 56.25% kept it the same • 0% decreased their budget
- 19. Why? The outcome of the analysis of data, is information Approaching your LMS Data
- 20. Why? The outcome of the analysis of data, is information Approaching your LMS Data Start with a strategy
- 21. Why? The outcome of the analysis of data, is information Approaching your LMS Data Start with a strategy What are you trying to achieve? Instead of starting with what data you could or should access, start by working out what business goal you are looking to overcome.
- 22. What? The outcome of the analysis of data, is information Approaching your LMS Data
- 23. What? The outcome of the analysis of data, is information Approaching your LMS Data Use KPI’s (Key Performance Indicators) Choosing the right KPI’s relies on a good understanding of what is important to an organization
- 24. What? Approaching your LMS Data Some common KPI’s Grade ✔ Activity Score ✔ Quiz attempts ✔ Progress tracking ✔ Courses purchased ✔ Site logins ✔ Time spent engaged ✔ Course Completion ✔
- 25. How? The outcome of the analysis of data, is information Approaching your LMS Data
- 26. How? The outcome of the analysis of data, is information Approaching your LMS Data Identify the analytics solution that allows… you to access, manipulate and present your learning information to meet your requirements
- 27. How? The outcome of the analysis of data, is information Approaching your LMS Data To identify the data you need to answer these questions Focus on Identifying the data that will help answer your most pressing questions, and deliver on your strategic objectives
- 28. Techniques for Implementing Learning Analytics
- 29. Techniques for Implementing Learning Analytics Approach your data through chunks of time
- 30. Techniques for Implementing Learning Analytics Make an ongoing data plan • Analysis of your data on a regular basis is the best way to measure improvements and outcomes
- 31. Techniques for Implementing Learning Analytics Have a vision for your data • How do you want your data to be presented?
- 32. Have a vision for your data
- 33. Techniques for Implementing Learning Analytics How do you want to communicate and share your data?
- 34. Techniques for Implementing Learning Analytics Have a system in place for reflection and feedback
- 35. # 5 Tips To Measure Learner Success
- 36. 1. Monitoring Learner Progress Monitor Learner progress ● Who is or is NOT enrolled? ● What are start, end, and due dates? ● Who is complete or not-complete? ● Measured at all Learning Plan, Course, Activity ● Measuring date-based progress Identify intervention opportunities ● See people behind before it is too late ● Tracking progress
- 37. • Number of logins or sessions • Number of course visits • Number of resource views • Forum activity • Activity submissions • Completion rates • Time spent • See trends and correlations • See what is used and not used • Compare results with activity Activity and Engagement 2. Course Activity and Engagement Identify intervention opportunities
- 38. • Instructional design purposes o Time on course o Time in activity o Activity completion criteria • General purpose o Course time o Activity time • are topics difficult to grasp • are learners actually spending time • Time-based activity completion Assess “time spent” 3. Time Spent Learning Identify intervention opportunities
- 39. • Feedback Analysis o Feedback, Survey • Pre/Post Assessment o Quiz Statistics o Quiz Questions o Grades • Analyzing trends across courses, sections, and groups of learners • Identify trends of success or opportunities for intervention • What is gained from knowing • How it can be done Learning Effectiveness Report 4. Analyze Learning Effectiveness Identify intervention opportunities
- 40. • Completion / Attendance data • Time spent • Certificates issued or expired • Audit trail reporting • Automate compliance reporting • Ease tracking for pro-active alerts Visualizing compliance data 5. Visualizing Compliance Data Identify intervention opportunities
- 41. Key Takeaways • Start with a strategy • Use KPIs to measure success • Identify a reporting/analytics solution that gives you the tools to achieve your goals. • Approach your data through increments of time • Have an ongoing data plan • Use charts to summarize your data • Feed enhancements back into the learning system
- 43. The Solution: Technology Data and analytics technologies such as LMS reporting solutions help bridge the gap in skills. Organizations with these technologies in place are able to leverage analytics without hiring designated employees.
- 45. How We Help Customers Today • Reduce the effort to produce reports • Produce reports to complement business processes • Produce reports for tracking progress • Produce reports to measure learning effectiveness
- 47. Lambda Solutions
- 48. Assign Training to Groups • Use rules to group users • Assign groups to learning
- 51. Healthcare and Corporate Clients
- 52. #
- 53. Follow Up • Recording & slides to follow • Resources • Post-webinar satisfaction survey
- 54. Your TOLL FREE +1.877.700.1118 EMAIL SALES@LAMBDASOLUTIONS.NET WWW LAMBDASOLUTIONS.NET CONTACT US
Editor's Notes
- Capturing Data to Improve the eLearning Experience with Analytics
- Stewart leads product development for next generation solutions in the learning and talent management space. Stewart and his team developed an LMS reporting solution to provide LMS users with a modern approach to reporting. His approach is to engage customers throughout the development process using instantaneous feedback to ensure solutions exceed expectations and make noticeable impact in your work. Prior to Lambda, Stewart was the Director of Product Management at Logibec Inc. where he led workforce management solution development. Ben is a leader in eLearning and talent management solution implementations. Working with Fortune 500 Firms and leading Healthcare Organizations, Ben provides clients with in-depth knowledge of eLearning services and course creation strategies for learning that engages learners while simultaneously reaching business outcomes. Ben is passionate about bringing eLearning visions to reality through the use of Learning Management systems and HR or Student information systems. He actively researches and tests emerging technologies which offer improvements in the functionality of online services to provide in-person or webinar-based training sessions to staff and clients.
- So we will start off this presentation with a definition of Learning Analytics and why it is an important aspect of your LMS. Learning Analytics can be described as “The measurement, collection, analysis, and reporting of data about learners and their contexts for the purposes of understanding and optimizing learning, and the environments in which it occurs” - source Learning Analytics is the process of using data generated by or through a learning platform to gain a more detailed understanding of the users experiences, interactions and outcomes whilst using that system. Traditional classroom based training can, obviously, generate a lot of information which in turn can be used for learning analytical purposes. However, Learning Analytics is perfectly suited for online based training platforms, like Learning Management Systems. Due to the amount of potential events that can trigger data collection as well as the ever expanding database of information, LMS’ act as the ideal tool for collecting learning data. So the Learning analytics process is also well suited for online or digital systems. These applications and tools allow you to inspect, arrange, present and analyze the data making it easier for you to gain a better understanding of the information. The insight you gain from learning data analysis can allow you to identify the effectiveness of your platform at delivering learning material, where customers are most engaged with the content and even shortcomings of particular modules or quizzes within a specific course or section. Ultimately, all this information can be used to better understand your audience, tweak system or corporate processes and deliver your training more effectively with better results.
- - Reporting is a fundamental part of the larger movement towards improved business intelligence. - Reporting is the act of producing Reports. - Reports can be distributed in print form or via email, they are typically accessed via a corporate intranet. - Dashboards relay important and critical information in simple, easy to understand formats. Typically in real-time. - For today, our focus will be more oriented towards the activity of extracting information in report format.
- In short, there is no definition. You need to decide and understand what it means for your Learners and work to ensure they achieve it.
- As we have seen reporting using Learning Analytics has a number of different components, which all require their own expertise. There may be a variety of systems in play that all need to talk and communicate for this data to be effectively processed and made available. The reporting piece itself can be a challenge.
- Getting complete access to all the date contained in the system can be challenging, often there is limited sets of information provided.
- We have found that the the biggest hurdle that organizations come across, and what can sometimes prevent organizations from implementing any kind of data and analytics system, is lack of necessary skills. Companies are afraid to invest in reporting because if the few people who have the necessary skills leave the organization, then they don’t have the resources to use the analytics.
- Analytics plays a huge role in other digital applications, Google Analytics being a commonplace resource for capturing and analyzing site activity that the majority of people have heard of or worked with. Google Analytics can be used to track the number of website visitors, as well as their activity/behaviour when on the site or even specific pages. This data can then be used to adjust the design, content, and functionality of their website to match the needs derived from behavior. Learning analytics can be used in the same way but with the emphasis on the learner’s interactions with the LMS and the learning content. This information can be fed through reporting solutions that process the data and extract information that can be used to adjust the design, content, and functionality of their learning programs for more effective training.
- Market research conducted between 2015 and 2016. 43.75% of corporate organizations increased their budget for learning analytics solutions 56.25% kept it the same 0% decreased their budget Analytics in general is an incredibly hot topic. Companies are looking to better understand the effectiveness of their systems so they can be made more efficient, cost effective and profit generating. Learning analytics adds another dimension to this with the requirement to understand that learners are understanding and retaining the topics that they are studying.
- Now that we understand what Learning Analytics is and can be used for, we will breakdown some of the important steps required to gather specific information. These can be explained through some simple why, what and how statements, which we will go into detail on through the next few slides.
- Understanding the use case for collecting this information can sometimes be a step that is overlooked with you wanting to get straight to the juicy information. So understanding the purpose of the data extraction process or even the specific information you are looking to gather is a great place to begin when diving into learning data.
- So starting with a strategy or objective
- To begin, start with a strategy. Identify what you want to know at a high level and for what purpose, ideally? With all the data that is generated by your LMS, it’s easy to get overwhelmed. Instead of starting with what data you could or should access, start by working out what your business or organization is looking to achieve with this information and why it is important for your company’s success, this should alight to company goals and outcomes. To use an example, your organization may have a number of staff members that have taken first aid certification programs, which are managed or hosted through your LMS. These certifications typically remain valid for a number of years but the individual will need to recertify some time in the future. It is vital that staff remain certified and knowing who is certified is an important first step. If they are not certified it is important to know their progress within the program, any areas they are struggling in and if they needed further assistance with any of the course components. This example covers a variety of different areas and can likely be expanded upon even further. There is likely a wealth of data that can target specific portions of this requirement. This is something that we will address through the next slide.
- Now that we have the objective and overall scope of the report we can start to think about what data best provides the information that we are looking for.
- KPI’s or Key Performance Indicators are measurable values that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. KPIs within the LMS could reference a number of different contexts within the platform from general site logins to specific responses to questions. The KPI values will feed directly back into the business case or requirement and demonstrate the performance of the system and or content within it.
- Here are some of the common KPIs that you can typically find within an LMS. Some common datasets include: Course completion Grade Activity score Quiz attempts Site logins Progress tracking Courses purchased Time spent engaged Any piece of information captured through the LMS can potentially be used as a performance metric if it offers insight into the effectiveness of the learning system. For the first aid certification example that we used earlier. using certification completions, due dates, expiration dates and course progress would be useful to gauge where users are within the content and what their rate of progress is. Identifying the key metrics that describe your analytical requirement allows you to move forward with the implementation and development of the report or reports themselves and this is where we will move to next.
- So following on with the question ‘trend’ we can move onto the final step which is the how.
- Once we have identified the business objectives and KPIs we now need to decide how to access this data so we can build the necessary views and reports of the information. The first aspect of this is identifying the application or tool that will allow you to perform the learning analysis. This functionality could be built into your LMS platform directly or via a third party application. Third party tools could be purpose built with Learning Analytics in mind or more general applications that could be used across a variety of different data sets. The analytics solution you will choose will provide you with tools that can be used to manipulate and present the learning information to your requirement. It should also be flexible and configurable enough to accommodate current and future reporting requirements without any significant modifications. There are many reporting solutions available, all with quite different feature sets, so you have a number of potential options available.
- Now that we have a method for accessing and presenting the data we can get down to the nitty gritty and start building out the different views of the data so we can start analyzing the results. The reporting solution you pick will allow you the ability to create the reports that you need. The system will be integrated with your learning data and allow you pick and choose the different data fields that comprise the view you are looking to build. Some systems may have prebuilt report sources available, whereas others may provide you with the flexibility to use SQL giving you full control over the data that is returned. So at this point we should have everything that we need to start building out the different reports and views of the data. Easy hey! Reporting can be quite a challenge so we will follow this section up with a number of techniques that help effectively deliver the appropriate reporting information. But taking the time to identify the goals and objectives of the analysis process will help to cement the overall purpose of the report that needs to be built making the reporting more focused and easier to perform.
- In this section we will go over a few of the different techniques used when implement learning analytics reports
- Approach your data through chunks of time. Learning analytics is the practice of aggregating, analyzing, and drawing information from your LMS data. When starting to work with these analyses to get useful information, the best angle to take is to approach your data through chunks of time, to analyze things by week, month, semester, term, quarter, or year. This allows you to create informative and cumulative data sets, allows you to properly assess incremental advancements in your analytics, and affords you the opportunity to have incremental interventions that can be assessed and demonstrated in the next report. Look at your organization’s calendar - On which time cycles do you operate? If you are evaluated by quarter, for example, you will want to filter or create reports every half quarter in order to properly asses for incremental advancements in your analytics.
- The best way to truly leverage your learning data is to make data analysis an ongoing process. This ties back to our first point in that analysis of your data on a regular basis is the best way to measure improvements and outcomes. Having a report and reporting process run on a frequent basis keeps the information relevant, allows you to see trends more clearly and gain better insight into the data allowing you to make accurate predictions based on visible trends. ---- Look at using real time reports or dashboards can be created that can be opened and viewed at anytime to give you a live view of the data. Reporting solutions make this part simple as an initial configuration phase can mean that a report can be executed in a fully automated manner without any user or administrator intervention. The wonders of technology.
- Graphs and charts play a huge role with learning analytics due to their inherent simplicity at displaying information. Charts provide a high level snapshot of any particular dataset and are an effective tool when discussing the outcomes and trends identified through the learning data analysis. Reporting solutions typically include a library of chart types out of the box, giving you full control over the look of your report. Many include live or interactive versions of the report that allow for on the fly filtering, drill down or zooming into the desired area of the chart.
- Graphs and charts play a huge role with learning analytics due to their inherent simplicity at displaying information. Charts provide a high level snapshot of any particular dataset and are an effective tool when discussing the outcomes and trends identified through the learning data analysis. Reporting solutions typically include a library of chart types out of the box, giving you full control over the look of your report. Many include live or interactive versions of the report that allow for on the fly filtering, drill down or zooming into the desired area of the chart.
- With a fully interconnected workplace it makes it incredibly easy to share information. A key component of any reporting solution will be the ability for the information to be readily distributed. Traditionally report tools would allow the information to be exported to spreadsheet style formats which can be used locally to inspect the information. With significant technological advances, these applications can now make the reports easily shareable allowing you to access the report information from a variety of desktop and handheld devices. Automated email scheduling functionality allows the report to come to user on a regular basis. Many systems include interactive views that can be easily accessed directly through the LMS via embeddable reports. This allows for all information to be easily located and accessed through a central repository. Taking this one step further, information can be directly shared with other systems allowing for tighter integrations between business system allowing for even deeper crossing referencing of the company’s data and greater sharing possibilities.
- And for the final point, reflection. This is the ultimate goal of the reporting solution and really what the all the other points have been leading up to. Discussing the data, seeing the trends and understanding the the meaning of information is the goal of the entire process. This is the most significant step and the one that starts to bring about change and improvement based on the information that was collected. Whether this was designed for identifying ineffective modules within a course or seeing how long learners took to complete a first aid certificate a round table discussion is where process changes are made and the system as a whole is improved. Learning analytics provides greater insight into data generated from learning resources and activities. This information can be interpreted in any number of ways but it should always be used to improve the learning process and make the LMS and company more effective as a whole.
- Monitor Learning Enrollments with fields of information like start, end, and due date Completion of courses and activities Measurement of a users progress against plans of learning such as programs, certifications, and courses Track if people have not logged in, or have started their courses
- We’ve found that people like to track engagement, this is seen KPIs such as Number of logins The amount of active courses and the number of course visits The amount of views learning resources and activities have, this can also be broken down into the amount of time Activity submission rates When all this is being tracked it allows you to get a picture of what is being used in a course and what is not. You can compare completion results with activities
- Track the amount of time spent on the site, in a course, in activities and learning resources This allows for insight for instruction design purposes, for example You can see if on average people are spending no time in an activity you designed that you know should be taking 10 mins Or on the other side of that equation, if you designed an activity that is meant to have 10 mins spent on it and people are taking 30 you know something could be going wrong As an aside, this date might also be useful if you have courses which require a certain amount of accredited hours
- When looking at the effectiveness of learning you need a way to collect this information In Moodle and Totara we use feedback and survey activities to get insights from learners on what their experience is like in courses and on the site With the reporting provided its possible to get insights into the exams running on the site, allows for question analysis This allows for a breakdown of the number of attempts for each question, number of correct, or incorrect responses You could find there are problem questions The other interesting think made possible with this is you can start to take this information and compare it across groups of learners, breaking it down by manager, trainer. Is Jill’s team performing better than Bills Do certain trainers have better success rates than others or are there simply challenging courses that seem to be tripping up everyone
- For training in many industries tracking compliance training is important If you have a system that allows for tracking of attendance, completion of courses, certifications with expiry dates You can then get reporting on that information This provides an audit trail and can also easily and effectively provide a view into who’s certification is approaching expiry
- Start with a strategy - jumping into the report building can seem like the obvious first step but as always a good plan will focus the analysis process getting you the results you want to see faster. Use KPIs - Identifying the information that matters to your organization is key to understanding the performance of the system. This should align with company goals and objectives. For example, if you wanted to provide a safe workplace and that is a goal of the company you might have a KPI for tracking safety certifications as a KPI. If you are launching a new product and the goal is to sell more of that product, you might have KPIs around a course focusing on that new product, are people passing the exam for this product and are there certain areas that people seem to be scoring poorly on Identify a reporting solution - Reporting and analytics are very hot topics currently due to the power you have to crunch through the data, additionally, we are tracking more now than ever before (clicks, likes, scores, time spent, completions, etc). There are many different options available so make sure you pick a solution that is flexible, user friendly and ultimately allows you to achieve your reporting needs. Approach the data through time increments - A nice and obvious, but very achievable and useful step. Basing your reporting in chunks of time fixes the data at a particular moment and really allows you to perform ongoing analysis of you learning data, capturing trends. Use charts - These are perfect tools for discussion. Everyone loves a we designed and meaningful chart Feedback - Can sometimes be the neglected part of the report process but this is the end point of any analyses. All of the points preceding this allow you to effectively understand and present the information so you can make the appropriate decisions about your results.
- Getting the right Technology in place can help organizations get at the data in a much more easier fashion. This can save time and resources.
- Zoola is a proprietary reporting solution, designed specifically for accessing and processing learning data. Zoola offers complete access and control over all of your learning data, with the ability to connect to a variety of different LMS platforms including Moodle, Totara, Canvas, Blackboard and other xAPI compliant systems. Zoola provides a distribution tools such as interactive dashboards, scheduled email and FTP delivery and embeddable reports that make it easy to view your data from any platform. Included with each installation is a library of commonly used reports and dashboard so you can get up to speed quickly. Each report can also be customized or edited through the intuitive user interface giving you complete control over your reporting. We also include unlimited training and support as well access to our development team who can build custom reports. Zoola is a complete learning analytics solutions providing you all the tools you need to access, analyze and interact with your learning data.
- Full access to all the data on the site Create reports Get role based insights from the view of learners such as the my grade’s report, for for managers who are overseeing their team
- What does Lambda do? We specialize in cloud-based hosting of the learning management systems Moodle and Totara. With these two LMS, clients benefit from powerful, flexible and open source solutions that are feature rich with mobile and social applications. Totara and Moodle are 80% more cost effective and match leading competitors feature for feature. Our agile service team implements scalable deployments to reduce your IT operational costs by more than 40%. Lambda’s cloud hosting is unparalleled for security and reliability with our 99.99% uptime commitment Your set-up time to use your LMS is days, not weeks, with 12 years of experience and over 600 customer implementations. Our highly responsive customer HelpDesk saves you time and money. Our Moodle experts provide support, training, integration and custom development..
- The premier open-source LMS solution for reducing the cost and raising the impact of your online learning and training is Moodle, With 85 million users across the globe, Moodle is the most-widely used learning management system by organizations of all types. Moodle is a user-friendly, highly-configurable, and a feature rich LMS that enables organizations to achieve their learning goals. Moodle provides the system for organizations to build or upload content, assess learning, collaborate with others, and manage user accounts. Because of Moodle’s large community of followers and its rich features, it is one of the LMS’s Lambda uses for our clients. To help extend the reporting of Moodle, Lambda has developed a reporting and analytics platform called Zoola which complements the reporting capabilities of Moodle.
- If you require a little bit more, if you’re not in education - there is Totara - which extends off of Moodle, Totara provides the functionalities of user management and organizational structure. This allows for learners to be marked with metadata such as a position and then sent down a path of learning. Because of manager and learner relationships that can be set, Totara also offers the ability to for managers to track and follow a learner's process easily.
- Well-known organizations like Google, Safeway and Four Seasons use open source learning management. Here are just a few of the companies that use our technology. One company that we’d like to highlight is Rutgers University. Rutgers uses a Lambda hosted instance of Moodle to deliver learning for their Biomedical and Health Services programs. Three things that Rutgers were looking for in an LMS were flexibility, cost savings, and speed and reliability. Using Moodle Rutgers was able to benefit from full control of their Moodle site, with ability to build in features and functionalities that were unique to their student needs. Rutgers also experienced both time and cost savings, compared to what they invested in their previous hosting provider
- Here is some of the corporate clients Lambda has worked with.