The document outlines an agenda for a two-day knowledge management strategy and program workshop covering topics such as knowledge management fundamentals, tools, mapping, and developing a KM strategy and roadmap. It also provides details on knowledge mapping, including definitions, why organizations map knowledge, and tools that can be used to develop knowledge maps such as flow diagrams, entity relationship diagrams, and mind mapping.

1. Knowledge Management
Strategy & Program
Bandung, 10-11 April 2012
Moh. Haitan Rachman
E : haitan.rachman@multiforma.co.id
haitan.rachman@gmail.com
W : haitanrachman.wordpress.com
FB: facebook.com/haitanrachman
T : twitter.com/haitanrachman

2. Agenda
1. Day – 1 Fundamental, Concept, Systems
a) Knowledge Management Fundamentals
b) Knowledge Management Tools
c) Knowledge Mapping
d) Knowledge Management System
2. Day – 2 Penyusunan KM Programs
a) KM Strategy
b) KM Roadmap
c) K-Map
d) KM Programs
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3. MODULE 3:
Knowledge Mapping
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4. Knowledge Mapping Overview
1. What is Knowledge Mapping?
2. Why Knowledge Mapping?
3. How to Map?
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5. What Is Knowledge Mapping?
vIs a process of surveying, assessing and
linking the information, knowledge,
competencies and proficiencies held by
individuals and groups within an
organization (Dr Ann Hylton, KeKma-
Training2002)
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6. What Is Knowledge Mapping?
v An ongoing quest within an organization (including its
supply and customer chain) to:
Ø Help discover the location, ownership, value and
use of knowledge artifacts,
Ø Learn the roles and expertise of people,
Ø Identify constraints to the flow of knowledge,
and
Ø Highlight opportunities to leverage existing
knowledge.
v It illustrates or "maps" how knowledge flows
throughout an organization.
(D. Grey, 2002 Smith Weaver Smith Inc)
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7. What Is Knowledge Mapping?
v Knowledge mapping is a process by which
organizations can identify and categorize
knowledge assets within their organization –
people, processes, content, and technology.
v It allows an organization to fully leverage the
existing expertise resident in the company, as
well as identify barriers and constraints to
fulfilling strategic goals and objectives.
v It is constructing a roadmap to locate the
information needed to make the best use of
resources, independent of source or form.
(W. Vestal, APQC, 2002)
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8. What Is Knowledge Mapping?
v A Knowledge Map describes what knowledge
is used in a process, and how it flows
around the process. It is the basis for
determining knowledge commonality, or areas
where similar knowledge is used across multiple
processes.
v Fundamentally, a process knowledge map
contains information about the organization’s
knowledge. It describes who has what
knowledge (tacit), where the knowledge resides
(infrastructure), and how the knowledge is
transferred or disseminated (social).
(IBM Global Services -Technique Paper, 2000)
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9. Why Map?
Ø Organizations use knowledge maps for a
number of different reasons. Some
organizations compile company locators to find
internal and external resources.
Ø Others use them to identify knowledge sharing
opportunities or knowledge barriers within
cross-functional work groups.
Ø Many companies use knowledge mapping
before developing formal communities of
practice or After-Action Reviews.
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10. Uses of Knowledge Maps
1. Compile company locators –internal and
external resources -KM Yellow Pages
2. Identify opportunities to reuse information
3. Locate naturally-occurring know ledge stew ards
4. Identify knowledge dependencies w ithin cross-
functional w ork groups
5. Categorize value-added information resident
w ithin your organization
6. Identify knowledge sharing opportunities
7. Precursor to developing formal communities of
practice (CoP)
8. Create a knowledge tool that helps users find
w hat they need (e.g. Agricultural Trade
Programming Tool).

11. What A Knowledge Map Reveals ...
1. Identifies the core and contextual
knowledge inside of an organization
2. How information and knowledge
flows
3. What individual knowledge or
expertise is critical to a process or
focus area
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12. When To Map
Organizations should
not design a KM
approach without
first mapping their
knowledge.
Within the context of
APQC’s Road Map to
Knowledge
Management,
mapping knowledge
is recommended in
stage 2 (develop a
strategy) or stage 3
(design and launch a
knowledge
management
initiative).

13. Knowledge Mapping: Where to Focus?
1. Enterprise Knowledge Map - level:
Ø Strategic business, technical, market knowledge
STRATEGIC
Ø Determine the organization’s “bench strength”
Ø Identify areas to focus KM efforts
2. Cross-functional Knowledge Map - between
divisions/business groups level
Ø Operational assessment of working knowledge
1. Working group/process Knowledge Map:
TACTIC
Ø Tactical and operational knowledge applied to
process excellence, innovation, customer
relationship

14. Types of Knowledge Maps
Enterprise Knowledge Map
(Strategic Level)
Process Knowledge Map Cross-Functional Knowledge Map
(Tactic Level) (Strategic Level)

15. Process Knowledge Mapping
Ø A method of analysis to define the know ledge
needed and the know ledge available to support a
business process.
Ø Knowledge Mapping identifies the:
§ Explicit knowledge(knowledge artifacts)
§ Tacit know ledge(undocumented information,
expertise in people’s heads)
§ Infrastructure (w here does it the reside)
§ Organization ( w ho and w here are the people)
Ø In context of a specific business process

16. Process-Knowledge Mapping Analysis Matrix
Is It What
What Who Who Is It
Where Routine Issue(s)
PROCESS Knowledge Has Needs Tacit Or
Is It? Or Non- Does It
Is Needed? It? It? Explicit?
routine? Address?
System
Analysis
Database
Design
Layout
Design
Code
Program
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17. Knowledge Map
Development and Tools
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18. Knowledge Map Development and Tools
1. Diagram Flow: Microsoft Visio,
Microsoft Powerpoint, SmartDraw
2. E-R Diagram: Sybase Powerdesigner,
ER-Win, DbWrench
3. Mind Mapping: XMind, MindManager
4. Hierarchy Notes: Microsoft Notes
5. Content Management: Dotnetnuke,
Wordpress, Joomla, Drupal
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19. (1) Diagram Flow
1. Competency Directory
2. Cycle Business Process
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20. Competency Directory
Knowledge Directory
Competency-1 Competency-2 Competency-3 Competency-4 Competency-5 Competency-6
Competency
Directory
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21. Cycle Business Process
Knowledge Directory
Phase Phase Phase Phase
Objectives Objectives Objectives Objectives
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22. (2) E-R Diagram
1. Simple E-R
2. Customer Relationship
Management (CRM)
3. Improvement and Problem
Handling
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23. Simple E-R Diagram
Category
Expert Skills
Non-Experts Discussion Resources
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24. Customer Relationship Management
Product Competitor
Supplier
Problem
Report
Customer/
Intermediary
Contact
Person
Employee
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25. Improvement and Problem Handling
Organizational
Unit
Employee
Problem Practice
Report
Proof
Product &
Process
Service Stakeholder
Source
Customer Supplier Contact
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26. (3) Mind Mapping
1. Skills Directory
2. Knowledge Management - Map
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27. Skills Directory
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28. KM System - Map
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29. (4) Hierarchy Notes
1. Resources – Microsoft OneNotes
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30. (5) Content Management System
1. Mobile Business
2. KM in KM Development
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31. CM – Mobile Business
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32. CM – KM in KM Development
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